ControlUp Edge DX Licensing Reclaims and Behavior

A user asked about licensing reclaims and the expected behavior if all licenses were used up. It was confirmed that licenses are freed up when a device is removed from Edge, and the next device enrolled will not check in. If a device is mistakenly deleted, the agent will reregister when it polls again, initiated by the client.

Read the entire ‘Edge Licensing Reclaims and Behavior’ thread below:

Question around licensing. How does licensing reclaims work when a device has been decommissioned in our environment and we would like to repurpose that license for another device?

Just remove the device from Edge and it free’s up the license.

Also in the settings you can have it auto-purge old devices to free up licenses.

Thanks @member.

Hypothetical question. If we run out of licenses what is the expected behavior to the next device to be enrolled in EdgeDX (which would be unlicensed)?

The next device to enroll will not check in.

As soon as you free up a couple the agents would then poll and check in.

If the endpoint still has agent installed and device is deleted (mistakenly), will the device re-register automatically when it checks in again and still consume the license? Or will the agent need to be reinstalled to re-register? How does that work?

The agent doesn’t know the device was deleted. It will just poll again and reregister.

And just like a new deployment the registration of a device is initiated by the client.

That makes sense and that is what we are experiencing – just wanted to confirm the expectation.

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