High CPU Usage on macOS Sequoia from CoreAgent – ControlUp Community Discussion and Support

Multiple users reported experiencing high CPU usage on macOS Sequoia from /usr/local/com.controlup.edgedx.agent/Bin/CoreAgent. The issue has been observed on a variety of macOS versions, and restarting the device only temporarily resolves it. A ticket has been opened with CU support, and users are discussing the issue in the community. Some have seen similar issues with earlier agent versions, but it has since been fixed.

Read the entire ‘High CPU Usage on macOS Sequoia from CoreAgent – ControlUp Community Discussion and Support’ thread below:

Is anyone else seeing extremely high CPU usage on macOS Sequoia from /usr/local/com.controlup.edgedx.agent/Bin/CoreAgent? We are opening a ticket, but I figured I would ask here as well. We are seeing this on quite a few devices upwords of 200-600% CPU Percentage.

<result>CPU Percentage: 398.0%, CPU Time: 1516:21.28, Memory Usage: 3.2%</result>

What version is your Agent ?

We are on the latest GA version. 2.15.0 with our Global default set to LATEST GA VERSION in the console.

All caps was just because thats how it is phrased in the console, by the way.. Not yelling about the GA version. 💀

And the macOS version ?

We have a mixed fleet seeing it across: 14.7.1, 14.7.2, 15.1.1, 15.2, and 15.3(beta)

Does restarting the device fix the issue ?

Yeah for a brief moment and then we see it pop back up which is why we made a Jamf Extension Attribute to check against the specific process. This is not just one or two devices this is a few hundred so far since setting up the EA.

I saw this with a earlier agent version but it’s been fixed since

We don’t use Jamf

Perhaps it would be best that you log a call with CU support and get the logs as soon as possible to them

Sorry was not much help

No worries! Yeah, we have the ticket open, we are just trying to prod a bit around the community bit as well. Thanks for jumping in though!

Anytime

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