A user asked about accessing the service desk with unique accounts – you can add them to Solve, though the security policy for the legacy console still applies. There is a feature to add ControlUp users from Solve, which can be found in the documentation at https://support.controlup.com/docs/add-controlup-users-from-solve.
Read the entire ‘Accessing Service Desk with Unique Accounts in ControlUp’ thread below:
Solve access for a service desk… Do we still need unique accounts in the legacy console?
You can add them to solve directly, check under settings
Security policy of the rt console still applies though
See https://support.controlup.com/docs/add-controlup-users-from-solve
I read that function was coming, i guess i didn’t double check to see if it was now there. Thanks.
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