It is possible to run the ControlUp RealTime DX Console from another server other than the Monitor as long as it meets the requirements outlined in the Knowledge Base article https://support.controlup.com/docs/communication-ports-used-by-controlup-hybrid-cloud-1. Having the Console on the Monitor server is not preferred as it can bog down resources and can lead to corrupted RAM databases which may cause alerts and automation not to fire. It is best practice for users to open the Console on a dedicated machine and to use the DEX platform instead of Solve.
Read the entire ‘Can the ControlUp RealTime DX Console Be Run From Another Server?’ thread below:
Can the ControlUp RealTime DX Console be run from a different server other than the Monitor? For example our Helpdesk have a jumpbox. We would like these users to be able to use the Console directly from this jumpbox instead of providing permissions to RDP to the monitor server.
Yes, and it’s preferred.
You don’t want the console on the monitor competing for resources.
Brill. Is there a KB article on the config?
There’s KB’s on the requirements, not really a config.
I would say it is best practice, depending on how many users open the console on the machine the RAM can go up to 100%. This can have lots of issues for the monitor as there is an in RAM Database that can get corupted if u max out on ram breaking triggers and automation. If happens easy fix is a reboot but can cause alerts and automation not to fire @member
https://support.controlup.com/docs/communication-ports-used-by-controlup-hybrid-cloud-1
To be honest these days helpdesk should work from Solve/Dex only and not the console and indeed when using the console use dedicated machines for that
I’m working towards that with mu team and customers but will push them to the DEX platform and not solve
Continue reading and comment on the thread ‘Can the ControlUp RealTime DX Console Be Run From Another Server?’. Not a member? Join Here!
Categories: All Archives, ControlUp for VDI, ControlUp Scripts & Triggers