A user is experiencing issues with machine metrics not showing up in DEX after updating their Horizon Farm to agent 9.2.0.622. Another user suggests that the monitors may not be able to connect to the agents. It is then clarified that agents do not directly connect to DEX and that the issue may be due to a failure in the inbound or outbound connections between monitor and agent. The monitors may still be running.
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ControlUp Community Training & Support Archives
All training and support-related archives from inside the ControlUp Community on Slack.
Overcoming Limitations with Grid Panels in Dashboard Building: A ControlUp Discussion
The team discusses limitations with grid panels in building a dashboard from GPO logon capture data. Suggestions to overcome limitations include using tables instead of grids, setting the index to overwrite, using group by in a table, and switching to advanced raw builder. An example code for adding multiple metrics in the raw builder is also shared. A feature request for adding group by option in grids is submitted.
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Read the entire article here...
Troubleshooting Partial Data in ControlUp after Agent Replacement on AVD Session Host
A member reported that after replacing the agent on the AVD Session Host, they were only receiving partial data. They were still getting data on "Logon Duration" but not on CPU utilization. After troubleshooting, it was determined that the monitor server was causing the issue, but it has since been resolved.
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Read the entire article here...
ControlUp Releases New Live RMM Feature with Temperature Graph
A new live RMM feature has been released by ControlUp, which includes a three second interval temperature graph. This feature is separate from the default historical view, but a custom dashboard can be used to display the information. Updates to the historical view may be released in the future.
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Read the entire article here...
Troubleshooting Scoutbees Network Connectivity and Check-in issues in ControlUp
A user asked for guidance on troubleshooting network connectivity or check-in issues with Scoutbee. They have installed Hive and it appears in Scoutbees, but remains in a red state. Another user suggested contacting support or using the network tester provided by ControlUp. Link to the network tester provided - https://support.controlup.com/docs/how-to-check-network-connectivity-to-controlup-cloud-services?highlight=network%20tester
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Read the entire article here...
Certificates for Teams integration on ControlUp Academy Updated
A user reported an issue with adding the Teams integration in workflows for testing. The ControlUp team acknowledged it as a devops issue and provided an update that the certificate has been updated. The user is advised to try their integration again.
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Read the entire article here...
Installing ControlUp Desktop Agent in VDI Setup
A discussion was had about how to install the ControlUp Desktop agent in a VDI setup without having it auto update when users log off. One solution suggested was to create a special device group for the VDI desktops and set a fixed version control rule for that group. Links to instructions and relevant downloads were also shared. It was also mentioned that using the Sip agent instead could be the best option in this scenario. No issues were reported with the web portal.
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Read the entire article here...
Troubleshooting ControlUp Data and Scripts
A user asked about why there wasn't any data showing. Another user explained that there was a prerequisite for it to populate, and guided them to find and enable the necessary script in the Script Library. They also mentioned adding a pop-up to dashboards to make prerequisites clearer. Script locations were shared as well.
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Read the entire article here...
Streamlining Flows with Subflows in ControlUp
A user asked for a way to duplicate a lane within a flow without having to rebuild it manually. Another user suggested using subflows and shared a link to ControlUp's support page on subflows and their capabilities. The original user will try subflows and expressed disappointment in the inability to duplicate nodes in graphical programming. The second user offered further assistance if needed.
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Read the entire article here...
How to Export Audit Logs for Dex Platform Using ControlUp APIs and Workflows
The topic of exporting Audit Logs for the Dex platform arose in Slack, and several members provided possible solutions using ControlUp APIs and workflows. The API article can be found at https://api.controlup.io/reference/orgauditlogpubliccontroller_getall and events overview can be found at https://support.controlup.com/docs/incidents-and-events-overview?highlight=Vdi%20event. The user was looking to export the logs to a different location, specifically Azure Sentinel.
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Read the entire article here...