A user asked for help with removing users from the local Administrators group when they are not allowed those privileges. Other members suggested using a script through the Action > System Scripts or utilizing the Compliance module. The conversation also touched on using specific triggers and including tags or device groups in the criteria for running the script. Ultimately, the user was able to find a solution through the use of device tags in the Scripts capabilities. The conversation can be found in the #channel channel.
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ControlUp Community Training & Support Archives
All training and support-related archives from inside the ControlUp Community on Slack.
Troubleshooting issue with Workflows in ControlUp
Users discussed an issue with Workflows in ControlUp. While there have been successful runs, the Flows page still shows a failure status. Some users attempted to solve the issue by cloning workflows. The issue is being experienced by multiple users.
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Read the entire article here...
Troubleshooting a Stuck ControlUp Monitor after Beta Upgrade
A user has a ControlUp monitor at a site that lost membership in the cluster during a beta upgrade. The monitor is now stuck and cannot be deleted or started. It may be stuck in a config somewhere and the user may need to contact support. Additionally, having Monitor logs from the upgrade failure can be helpful for a support case and can be sent to the Beta team.
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Read the entire article here...
Using ControlUp to Automate Ticketing During Cloudflare Outages and Maintenance
A member shared a workflow they created to check the Cloudflare status page and raise a ticket during outages or maintenance. The workflow involves using the HTTP node and AI Switch statement. Screenshots and JSON for import were also provided. The current status page for Cloudflare can be found at https://www.cloudflarestatus.com/.
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Read the entire article here...
Troubleshooting EUC test failures after updating HIVE to 1248
A user reported trouble with EUC tests failing after updating HIVE to version 1248. The ControlUp team suggested enabling debug mode, zipping and sending the logs, as well as the Scout ID in a support ticket to troubleshoot the issue. It was also mentioned to make sure the Scoutbees Hive service is healthy and running.
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Read the entire article here...
Clarifying Branch Mapping on ControlUp Support Site
A user asked about revising an article on branch mapping on the ControlUp support site. There was a discussion about clarified headers and columns for the CSV file. Final clarification was given that the subnets should be in the first column and the branch name in the second column.
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Read the entire article here...
Proactively Managing Thin-Client SSD Wear: A New Endpoint Script from ControlUp Community Members
A user shared an endpoint script (zzSP_Prod_IGEL_Thinclient_SmartStatus) that can be used in IGEL or thin-client environments to gather information about SSD and storage wear. The script shows important details such as wear level, TB written, and pre-EOL state and can be helpful in proactive hardware-lifecycle management. The dashboard and script are available for use.
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Read the entire article here...
ControlUp’s Future Plans for Synthetic Monitoring Dashboard Widget
A user asked about a Dashboard widget for Synthetic Monitoring. ControlUp responded that it is not yet available but there are plans to add it in the future. There is also a playful discussion about ControlUp's AI and the potential of winning the lottery with its predictions. No further information on the widget was provided.
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Read the entire article here...
Formatting Message Text on Microsoft Teams
A discussion about formatting message text on Microsoft Teams was had, with the suggestion to use the "Send Message to Channel" integration to define titles and flag messages as important using Markdown or Adaptive Cards. A sample JSON payload was provided for reference. The user who brought up the question was encouraged to try it out and report back on their experience.
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Read the entire article here...
Adding Claude to ControlUp Compliance Patch Catalog
A team member asked about potentially adding Claude to the ControlUp Compliance patch catalog but it is not currently available. However, there are plans to integrate AI and have a key focus on this in the coming year. The team member can raise a support ticket and mention @member to have the request sent to the development team. It is important for vendors to engage with the team so packages can be provided.
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Read the entire article here...