The ControlUp team announced the availability of a new report and mentioned their plans to add Linux (specifically IGEL and Stratodesk) to the platform. They are working on a stable delivery for Linux and will then add it to the report. Currently, Linux devices controlled by the vendor will not show on CU but once the team has a solution, they will appear on the report. The report can be found at https://support.controlup.com/docs/agent-version-report
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ControlUp Community Training & Support Archives
All training and support-related archives from inside the ControlUp Community on Slack.
Automating Reports for VDI Machines with ControlUp
A new user asked about automating a report for VDI machines with a desktop load time greater than 2 minutes. Another user suggested using the Session Activity Report, or an API provided by ControlUp. ControlUp also offers training and resources through their Customer Success Hub in the product. More information is available in the blog post "Introducing the New ControlUp Customer Success Hub: Unlock the Full Potential of DEX Today!"
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Read the entire article here...
Controlling High CPU Processes with ControlUp: Tips and Suggestions from ControlUp Team
A discussion took place about the most efficient way to throttle high CPU-consuming processes, including recommendations for using Citrix WEM or ControlUp for automation. A member suggested checking out built-in ControlUp actions that can be automated through triggers using cmdlets. WEM can also be activated for this customer in the coming weeks. It was also noted that a member named @member discussed this topic recently and may be able to provide more insights. The conversation ended with a mention of "fairly new" features in ControlUp.
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Troubleshooting Available Desktop Triggers in ControlUp
A user was experiencing a problem with a trigger regarding available desktops and was looking for advice on how to manage machines that are powered off but technically available. Another user suggested checking the use of autoscale and policy settings. It was also mentioned that a script could be used to track the last power actions, but this is not a native feature.
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How to Create Triggers for MS Defender Endpoint Scripts in ControlUp
A user created a PowerShell script to check if a machine is running MS Defender Endpoint in EDR Block Mode and asked about setting up a trigger for alerts. Another user suggested using event log entries to trigger actions, citing a thread discussing it on the ControlUp Community Slack. The original script is provided in the discussion for reference and the user updates it to address false positive reports. The final version of the script is tested and confirmed to work.
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Using ControlUp Triggers to Restart VMs with Pending Updates in Citrix
There is a question about using ControlUp Triggers to restart a VM when the user count reaches 0. There is a trigger set up to check the user session and reboot, but the check pending update condition is not working. It is clarified that the update referred to is for a master/golden image for Citrix. The CVAD pending image update column is suggested as a possible solution. A screenshot is provided for reference.
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Clarifying the Redirect Issue in Custom Hive Overview
Users discussed an issue with Custom Hive Overview where navigating to https://api.scoutbees.io redirected them to a different page. They confirmed that the image was correct and that the redirect was to the documentation page for Scoutbees API, which can now be found at https://api.controlup.io/. They also mentioned that the redirect only occurs when accessing the page through a browser and not through a different connection.
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Configuring ControlUp to Send Logs to On-Prem QRadar using API
A user asked about configuring ControlUp to send logs to an on-prem QRadar using an API. Another user provided the API endpoint and praised ControlUp's developers. The API endpoint can be found at https://api.controlup.io/reference/orgauditlogpubliccontroller_getall
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Exciting New Feature for ControlUp Users: Bulk Selection of Alerts with Ability to Set Severity in Bulk
Two members complimented a new feature bulk selection of alerts. One member requested the ability to set severity for multiple alerts at once. This would save time for those with over 90 alerts set up.
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Troubleshooting a Stopped Trigger in ControlUp
A user is experiencing trouble with a trigger that suddenly stopped working. They shared a screenshot of the trigger and asked for suggestions on how to improve it. Other members chimed in and offered potential solutions, such as checking the trigger's configuration in PowerShell and verifying the versions. A script to test triggers was also suggested. The user has resorted to using a PS script via scheduled task for alerts. They also checked the Web Interface, which reported a server as Not Active even though it was running in SGP. They requested a script to test triggers. They were also asked what the Get-BrokerController showed for those brokers.
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Read the entire article here...