A question was asked about using powershell to manage triggers in bulk. It was noted that the powershell module in version 9.0.5 has trigger management capabilities. The module can be accessed at https://support.controlup.com/docs/powershell-cmdlets-for-triggers.
Read the entire article here...
ControlUp Community Training & Support Archives
All training and support-related archives from inside the ControlUp Community on Slack.
How to Remove Devices from EdgeDX Before Maintenance Fall Off Takes Effect
A user asked about removing devices from EdgeDX before the maintenance fall off, due to a hardware refresh causing devices to be listed twice. Others suggested using the register with name flag or selecting and removing the device, and an API endpoint for deleting devices was shared. Someone offered their powershell module and potential ways to track old device names. It was recommended to match on serial numbers.
Read the entire article here...
Read the entire article here...
Troubleshooting On-Prem Solve Installation in ControlUp Community.
A user is experiencing issues with the on-prem version of Solve and asks for help with installation and configuration. Another user suggests downloading keys from the SOP appliance and configuring the IP address or FQDN, and provides a link to the instructions for the installation process. The user later updates that they have redeployed and followed the suggested steps, but still experience issues with the connection to the monitors. Another user explains that the monitors initiate the connection and suggests checking the monitor logs. The user thanks for the help and will try the suggestion.
Read the entire article here...
Read the entire article here...
Troubleshooting the “Client Public IP” Column in ControlUp
A user asked about the "Client Public IP" column being blank and why this may be the case. Another user suggested it may be because RemoteDx is not deployed on those clients, as the plugin is required for this feature. The user confirms RemoteDx is not currently deployed. The discussion did not mention where the documentation for this feature can be found.
Read the entire article here...
Read the entire article here...
How to Monitor File Count and Send Email Alerts with ControlUp Trigger
A user asked if it is possible to monitor file count on a specific server and send an email if the limit is exceeded through ControlUp. The reply suggested using a scheduled trigger and creating a script for the file count, which could then generate a windows event for a subsequent trigger to respond to.
Read the entire article here...
Read the entire article here...
Improve Data Analysis with ControlUp’s Graph Options
A discussion took place about the graphs on ControlUp related to PING scouts - while users can select a specific hive, it was suggested that it would be beneficial to have them all plotted on one graph for easier comparison. The option for separate hive graphs can be found by clicking the drop down menu.
Read the entire article here...
Read the entire article here...
Troubleshooting Web Login Timeouts in ControlUp 9.0.5
Members of the ControlUp team discussed an issue with the Web login for version 9.0.5, in which they were getting logged out after 24 hours despite setting the R/T console to 14 days. They questioned whether using SAML would change the session timeout, and another member suggested trying to rename the ControlUp folder in the roaming appdata in the profile.
Read the entire article here...
Read the entire article here...
Troubleshooting Hidden Settings in ControlUp Realtime DX Console
One user needed help with a hidden setting in Realtime DX Console that was preventing them from using certificate-based authentication. Another user provided a solution by adding a reg value and suggested that note be added to the documentation. The link to the documentation was provided.
Read the entire article here...
Read the entire article here...
Translating Trigger Values in ControlUp Scripts
A user asked about a key to translate the "trigger" values for scripts returned via the edgeDX API. Another user mentioned they have the information and will share it. The answer is found through the use of Github Copilot and AI.
Read the entire article here...
Read the entire article here...
Finding Solutions for Password Management in ControlUp
A discussion took place on using a PAM product and Edge DX together, with one user mentioning issues with copying and pasting passwords at login and UAC prompts in ControlUp. Another user suggested checking browser clipboard settings, and it was also noted that this issue is a backlog item under review by ControlUp. A UserVoice request was shared for tracking purposes. It was also discussed that using LAPs and an Elevated Cmd session may be potential workarounds. Lastly, an AutoHotKey script was mentioned as a possible solution for a better experience for techs. The cited link can be found at https://support.controlup.com/docs/submit-and-vote-on-feature-requests
Read the entire article here...
Read the entire article here...