Users on Omnissa Horizon are experiencing black screen issues when reconnecting to a session. The issue occurs 4-5 times a day and the only workaround is to force a logoff, leading to lost work. The setup and environment are described in detail, along with past troubleshooting attempts. A fellow ControlUp member suggests looking at Horizon Agent logs and utilizing Horizon's API to lock a VM for further investigation.
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ControlUp Community Training & Support Archives
All training and support-related archives from inside the ControlUp Community on Slack.
Troubleshooting High CPU Utilization on ControlUp.
A user was unsure how to interpret the value 190% in a discussion with @member. @member recommended providing more hardware and CPU details for further investigation. It was later discovered that the issue was due to agent deployment with multiple devices reporting under the same ID, causing the CPU load event to be summed up incorrectly. The post serves as a helpful reference for others experiencing a similar issue.
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Read the entire article here...
Managing Licenses on a ControlUp Named User Subscription
A question was raised regarding managing licenses on a Named User subscription. The recommendation was to contact the CSM or sales representative, or refer to the KB for more information - https://support.controlup.com/docs/what-is-the-new-subscription-feature
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Read the entire article here...
Using Variables in ControlUp Notification Creation
A discussion took place regarding the use of variables in notification creation based on the Citrix Connection Failures Advanced trigger. It was suggested to test a trigger with the Citrix Connection record type to see if the variables resolve. It was also mentioned that a ticket may need to be opened to gather logs for further investigation.
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Read the entire article here...
Exploring Data Export and Filtering Options on ControlUp
A user is suggesting the functionality to export all filtered data from a Grid widget on ControlUp. Another user mentions that this requires a mechanism to load each page and combine them in a CSV using the API or Powershell. The idea of creating filters using other indexes is suggested, with the possibility of using Workflows or variables. The conversation ends with the mention of an update to ControlUp's filters with 20+ built-in global filters and a new UI.
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Read the entire article here...
Training and Documentation for Custom VDI Dashboards in ControlUp
The customer is looking for a training or documentation on creating custom dashboards for VDI. @member suggests a community session on the topic was conducted but the customer's requirement is slightly different. @member offers to help and mentions the upcoming release of VDI dashboard in the gallery. Unique count and time series for VDI support are expected to be released next week and early next month respectively.
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Read the entire article here...
Reporting on End-of-life Software in ControlUp
A team member asked if it was possible to report on end-of-life software in ControlUp. Another team member was looking into this and contacted the Compliance team to inquire about specific apps. The Compliance dashboard, which can be found at https://support.controlup.com/docs/compliance-apps-dashboard, may also provide some information.
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Read the entire article here...
Tips for Building Conditions without False Alerts
A member asked about conditions in their environment and how to prevent false alerts from being created. They mentioned using Datadog to log incidents.
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Read the entire article here...
Troubleshooting Access to VDI Console in ControlUp Academy
A user was having trouble accessing the VDI console and reached out for help. Another member asked for the support ticket number and suggested checking the organization member group settings. Eventually, the issue was resolved by temporarily setting the permission to "Deny" and then back to "Allow". It was noted that this issue had been ongoing for a year in another tenant manager.
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Read the entire article here...
Troubleshooting Deployment Issues with ControlUp
A user asked for assistance in getting past a screen when trying to deploy to a pilot group. They had set up extension deploy to a tag and enabled the Application module in settings. Another user suggested checking settings and opening a support ticket if needed. Eventually, the issue was resolved without any action from the user.
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Read the entire article here...