A user encountered an error when setting up a new dev environment with the ControlUp agent. Another user suggested checking if the machine was already added to the console or if the agent was previously installed in another environment. It was advised to open a support ticket for faster assistance.
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ControlUp Community Training & Support Archives
All training and support-related archives from inside the ControlUp Community on Slack.
How to Change the ‘From’ Email Address in ControlUp Web Console
A user asked if it's possible to change the 'from' email address in the ControlUp web console. Another user suggested using workflows to listen for the alert and retrieve information from {{start.event}} variables to modify the email. No direct way to change the email was mentioned.
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Read the entire article here...
Troubleshooting and Using the Windows Boot Certification Dashboard at ControlUp
The team discussed the Windows boot certification dashboard and how to get it working properly, including adding a script and following the proper steps. They also mentioned a recently released dashboard to find devices running VBScripts. The Windows boot certification dashboard can be found in the gallery and requires a script to function. Despite this, it has received positive feedback from sys admins.
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Read the entire article here...
Enhancing Ad-hoc Support Sessions Feature – Reducing Character Requirements and Potential Solutions.
A question was asked about the Ad-hoc support sessions feature of ControlUp. The user suggested having an option for fewer characters for connecting to a customer endpoint via remote control, which was confirmed by another user to be 9 characters as the smallest possible option. The team is looking into incorporating an option for users to read the code to support engineers or embedding the code in a link. Some users suggest that using only numbers in the code could make it easier for end users to browse to a specific website.
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Read the entire article here...
Using Event Alerts to Monitor Registry Key Values with ControlUp
A user asked about using event alerts to monitor a specific registry key value. They were given a solution by another member to run a PowerShell script and write the result to ControlUp's System Events log using the SIP EVENT pattern. This can be done by importing a sample script to write values to a custom data index. Further assistance can be reached out to the Account team.
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Read the entire article here...
Troubleshooting frame buffer bottlenecks on Horizon VDI machines with vGPU.
A user is experiencing frame buffer bottlenecks on their Horizon VDI machines with vGPU. They notice a high load in the machine view but all processes seem to be at 0% or N/A. Another user suggests checking system-owned processes and recommends looking at both PerfCounters and Nvidia SMI. There is an open bug for this issue, ado #298634.
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Read the entire article here...
Investigating Traffic Spikes in ControlUp Citrix VDI Environment
A user reported significant spikes in traffic in their Citrix VDI environment and suspects that ControlUp's VDI agent may be causing it. However, they are not sure if ControlUp uses Akamai for their CDN services. Other users suggested using the command "netstat -ano | findstr akamaitechnologies" to check for any processes using Akamai. The investigation will continue.
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Read the entire article here...
Clarifying Output and Index Configuration for “Windows Secure Boot Certificate Expiration Remediation” Script
A discussion about the "Windows Secure Boot Certificate Expiration Remediation" script started, as a user had concerns about the output and index configuration. Another user clarified that the script only sends an Event block to the device events page, while the status script writes to an index. Additionally, the output may not be visible if it is not in the SIP EVENT region.
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Read the entire article here...
Collecting Pending Reboot Information in ControlUp
A discussion took place regarding the use of a script to collect pending Windows update reboots from all systems in a tenant. A screenshot of the JSON format was requested, and it was suggested to test the script as a script action on the device. Another script was shared that would output the JSON correctly. This script was suggested for use instead.
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Read the entire article here...
Troubleshooting High Logon Durations on Citrix Images
A user asked for troubleshooting tips regarding high logon durations on a new MCS Citrix image. Other members suggested using the analyzer and running Promon as the user logs on to isolate the issue. A reference to a helpful discussion was also provided.
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Read the entire article here...