ControlUp Academy - a training platform with free self-training and instructor-led content, where certifications from ControlUp can be obtained. There are no recent changes to Dashboards, and an index issue is discussed. Steps to fix the issue are provided. The PowerShell script was updated. The index is split into multiple indexes over time and it displays the first payload's column type.
Read the entire article here...
ControlUp Community Training & Support Archives
All training and support-related archives from inside the ControlUp Community on Slack.
Clarifying ControlUp Alert Retrieval Methods
The team wondered if alerts go to an index and how they can be pulled. It was suggested to check another endpoint instead and the confusing naming will be fixed. Links to ControlUp API were provided.
Read the entire article here...
Read the entire article here...
Using ControlUp to Search for Not Installed Apps
A user asked about showing devices without specific software installed and was informed that this cannot be done with a NOT statement in the Installed Applications data index. Instead, a workflow and data comparison must be used. It was also suggested to try using the CU AI tool, which is based on ElasticSearch. Another user asked about needing a CU One license for MCP server, and was informed that it is not necessary to use the free version of Claude desktop. The process for connecting the server and using it to search for not installed apps was also briefly explained. Relevant links were provided for documentation and a tutorial video.
Read the entire article here...
Read the entire article here...
Getting a Unique Count of Entries in ControlUp’s Grid Layout
A user asked about using the Grid layout to deduplicate entries in a custom index, and specified that the end goal was to see unique computer names and their total count. Another user suggested using a Table Widget and selecting Device ID as the field, with an aggregation of Total and grouping by Device Name. The user was able to achieve their desired result, but brought up the limit of 50 unique entries and questioned its necessity. It was clarified that this limitation is due to technical restrictions, but it may be expanded in the future.
Read the entire article here...
Read the entire article here...
How to View Device and Experience Scores in ControlUp Dashboard
Some employees were discussing the combination of Device Score and Experience Score in a consolidated view or score. @member asked if there was any built-in reports or dashboards to view this combination, and @member answered that it exists within the DEX Score Trending Dashboard from the Dashboard Gallery. However, there was some confusion as to whether this data is based on the Device Score or the Experience Score. It was clarified that the metric used is the Experience Score, and the breakdown of this score can be found in the Employee module. The team discussed different ways to view and analyze this information, and it was suggested that a call be set up for a deeper dive into the dashboards. The conversation also referenced ControlUp URLs such as https://support.controlup.com/docs/device-score and https://support.controlup.com/docs/experience-scores.
Read the entire article here...
Read the entire article here...
Upgrading to the Latest ControlUp Version – What to Expect
A member asked for known pitfalls when upgrading from ControlUp version 9.2.0622 to 9.2.0711 and mentioned some desired features. A product manager mentioned there as no known pitfalls and 20+customers have already upgraded. The new features were revealed to be Citrix VDA Registration State Monitoring, Windows Process Relationship Monitoring, and Citrix User Connection Failure Monitoring. Another member commented on the benefits of these features.
Read the entire article here...
Read the entire article here...
Troubleshooting Missing Machine Metrics in DEX after Updating ControlUp Agents
A user is experiencing issues with machine metrics not showing up in DEX after updating their Horizon Farm to agent 9.2.0.622. Another user suggests that the monitors may not be able to connect to the agents. It is then clarified that agents do not directly connect to DEX and that the issue may be due to a failure in the inbound or outbound connections between monitor and agent. The monitors may still be running.
Read the entire article here...
Read the entire article here...
Increase in M365Copilot.exe Crashes on April 28th
An issue with M365Copilot.exe crashes was brought up, with the number of daily crashes increasing globally on April 28th. The crashes seem to be specific to version 19.2604.52241.0 and if the trend continues, ControlUp may report it to Microsoft.
Read the entire article here...
Read the entire article here...
Overcoming Limitations with Grid Panels in Dashboard Building: A ControlUp Discussion
The team discusses limitations with grid panels in building a dashboard from GPO logon capture data. Suggestions to overcome limitations include using tables instead of grids, setting the index to overwrite, using group by in a table, and switching to advanced raw builder. An example code for adding multiple metrics in the raw builder is also shared. A feature request for adding group by option in grids is submitted.
Read the entire article here...
Read the entire article here...
Troubleshooting Partial Data in ControlUp after Agent Replacement on AVD Session Host
A member reported that after replacing the agent on the AVD Session Host, they were only receiving partial data. They were still getting data on "Logon Duration" but not on CPU utilization. After troubleshooting, it was determined that the monitor server was causing the issue, but it has since been resolved.
Read the entire article here...
Read the entire article here...