A user asked about the retention period for the audit log in the DEX console. Another user noted that it may depend on the license tier, but the support article states a retention period of 1 year. Another user shared their experience of having 10,000 records dating back to last August. The conversation shifts to discussing the potential challenges of a limited retention period. The topic of documentation is also mentioned. It is suggested to update the documentation to include information about the retention period.
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ControlUp Community Training & Support Archives
All training and support-related archives from inside the ControlUp Community on Slack.
Device Management and Access Control in ControlUp
A user asked about setting values for devices other than Groups and Tags. Another user suggested adding a Note to the device and using the Notes column to filter. A third user mentioned using Tags and Groups to manage devices and mentioned creating a new Role for a specific team and using RBAC settings to limit their access.
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Read the entire article here...
ControlUp AI Assistant and Real-Time Data
A user asked if the AI assistant on ControlUp works with real-time data or has a delay. Another user confirmed that it does work with real-time data and can also pull historical data without delay.
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Read the entire article here...
Understanding ControlUp’s Device Health & Rightsizing Dashboard
A question was asked about the Device Health & Rightsizing Dashboard and whether its time frame could be manually reconfigured. The response was no, as the backend automatically calculates data for the past 30 days. It is possible to make a request for this feature in the future. It was also clarified that the dashboard is not populated with data from multiple tenants. The AI assistant provides important information, including the fact that the dashboard shows data as soon as devices become active and the 30-day window is used for scoring and to smooth out daily fluctuations. Users are encouraged to use the Confidence Level filter for accurate recommendations.
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Read the entire article here...
Event Severity Issues in ControlUp DEX Console
A user created triggers for "Black Hole Machines" and "Registration Failures" but noticed the event severity was only showing as Informational in the DEX Console. They asked for assistance in changing the severity and shared a screenshot. However, it was confirmed that the severity cannot be changed at this time but may be considered in the future. The user wanted to use this value for reporting dashboards and trends. Support was following up on the issue and confirmed that the severity cannot be changed and all triggers will still create an event, regardless of the register event action configured. The trigger was originally set up to send a webhook to Google Chat, but this was changed to a PowerShell script triggered through Script Action to create ServiceNow incidents in the future. There is no way to define the severity of the event at this time.
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Read the entire article here...
How to Match Multiple Drives Using Regex?
A user asked for help in matching both C and D drives using regex but wasn't successful. Other users suggested using a collection group instead.
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Read the entire article here...
Troubleshooting ControlUp Agent Installation Errors for New Dev Environment Setup
A user encountered an error when setting up a new dev environment with the ControlUp agent. Another user suggested checking if the machine was already added to the console or if the agent was previously installed in another environment. It was advised to open a support ticket for faster assistance.
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Read the entire article here...
How to Change the ‘From’ Email Address in ControlUp Web Console
A user asked if it's possible to change the 'from' email address in the ControlUp web console. Another user suggested using workflows to listen for the alert and retrieve information from {{start.event}} variables to modify the email. No direct way to change the email was mentioned.
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Read the entire article here...
Troubleshooting and Using the Windows Boot Certification Dashboard at ControlUp
The team discussed the Windows boot certification dashboard and how to get it working properly, including adding a script and following the proper steps. They also mentioned a recently released dashboard to find devices running VBScripts. The Windows boot certification dashboard can be found in the gallery and requires a script to function. Despite this, it has received positive feedback from sys admins.
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Read the entire article here...
Enhancing Ad-hoc Support Sessions Feature – Reducing Character Requirements and Potential Solutions.
A question was asked about the Ad-hoc support sessions feature of ControlUp. The user suggested having an option for fewer characters for connecting to a customer endpoint via remote control, which was confirmed by another user to be 9 characters as the smallest possible option. The team is looking into incorporating an option for users to read the code to support engineers or embedding the code in a link. Some users suggest that using only numbers in the code could make it easier for end users to browse to a specific website.
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Read the entire article here...