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ControlUp Community Training & Support Archives

All training and support-related archives from inside the ControlUp Community on Slack.

Setting up ControlUp Compliance for macOS with JamfPro as the MDM

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A discussion about setting up Compliance for macOS with JamfPro as the MDM was had, with a user mentioning that they were prompted for additional approvals despite having imported the configuration profile from ControlUp's site. Others suggested adding additional configurations to the Profile Policy and raised the question of whether the "Local Network" option can be added using the PPPC Utility. Discussion also took place about whether documentation could be improved for this service.

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Troubleshooting Screen Recording in ControlUp for macOS with an MDM Deployment

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A user posed a question regarding an MDM deployment of ControlUp for macOS and how the screen recording window should behave when remote access is attempted. Other users clarified that the pop-up is expected and not able to be managed by an MDM due to Apple restrictions. Additionally, it was noted that only standard users can approve screen recording via PPPC and other Quotes could be found. The article available is no longer available.

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Adding Triggers for Multiple Drives in ControlUp

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A user asked for suggestions on how to add a trigger for the D drive, on top of an existing one for the C drive. There is a way to do so by creating an advanced trigger for the logical disk category and using "D:\" as the disk name criterion. One user initially had trouble finding the option, but realized they had selected the wrong Record Type. The solution was found in the end.

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Logon Timeout Trigger Absent in ControlUp Version 9.1.5.426

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A user asked about the absence of "Logon Timeout" in the list of trigger options for Citrix connection failures in ControlUp version 9.1.5.426. Another user suggested that it may be the same as "Connection Timeout," but the first user clarified that they are different failures. A third user asked for ways to reproduce logon timeout connection failures for data analysis purposes. It was mentioned that while there is no easy way to reproduce them, they periodically occur in their deployment.

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Managing Applications in ControlUp Widgets

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Users were discussing how to exclude applications from a widget in ControlUp. One user suggested using a script for macOS, Windows, and Linux to write to a custom index, while another mentioned a new datasource on the roadmap. @member provided a link to a Script Pack that could help with reporting on processes.

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Configuring Triggers in ControlUp

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A discussion about configuring triggers in ControlUp. A user asks about the interval of a low disk space trigger, and it is clarified that the trigger will only fire again when the threshold is breached again. It is confirmed that if space is cleared and then falls below the threshold again, it will trigger a new alert. It is suggested to duplicate the trigger and adjust the value, or use a scheduled trigger for more customized functionality.

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Where to Discuss ControlUp API Functionality?

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The team discussed the best place to have a conversation about the CU API functionality - some suggested the automation and alerting or Scripts channels, others said it should go in the product channels depending on the specific API. Some thought it should be in the scripts channel, while others thought it would make more sense in the product channel. The importance of having a clear and easy-to-reference location for discussions on the API was emphasized. Some members pointed out that as more customers and partners begin using the API, there may be a greater need for a dedicated channel in the future.

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