A user asked if there is a maintained list of apps that are covered under ControlUp's app catalog. The list is pulled from their back end database and it is best practice to include all apps at scoping. This information cannot be copied easily and there is not a public list available as it can change daily.
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ControlUp Community Training & Support Archives
All training and support-related archives from inside the ControlUp Community on Slack.
ControlUp Survey.exe Crashing: AV Exclusions to Blame?
Several users experienced high volumes of crashing with the process 'Survey.exe' but found no active surveys running. One member recommended checking the version of the sip agent installed on the VDI's and to review the AV exclusions, which can be found on the updated documentation page at https://support.controlup.com/docs/av-exclusions-for-controlup. A user also reported having a dump file for the issue. Others suggested that this may be a result of the AV exclusions not being applied properly and causing a loop of 'Survey.exe' starting and crashing immediately.
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Read the entire article here...
Troubleshooting Greyed Out AVD User Sessions in the ControlUp DEX Portal
A user asked if the fix for Real-Time DX (build 733) would solve their issue of the value being greyed out in the DEX portal for AVD user sessions. ControlUp recommended upgrading to the latest 9.2.0.733 build and opening a support ticket if the issue persists.
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Read the entire article here...
Exciting Updates from ControlUp Team
ControlUp has some new updates and one user praised the team for their efforts. The release notes can be found at https://support.controlup.com/docs/release-notes-current. The macOS support for Unmanaged remote and the tagging script are two notable updates. One user is already using and enjoying the tagging script.
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Read the entire article here...
New Feature Request: Automatic Response to Offline Device Notifications
A user discusses a potential new feature for ControlUp - an automatic response to offline device notifications. They suggest a form that would automatically populate with device information to make it easier for the user to provide the appropriate response/action. Other users confirm and suggest a specific format for the link that would fill out certain fields for the user. The discussion can be seen as a potential feature request for ControlUp.
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Read the entire article here...
Automating Notifications for Users with Low WiFi Signal in ControlUp
A discussion was held about using workflows to automate notifications for a high volume of users experiencing low WiFi signal on corporate WiFi. Ideas were shared about centralizing events and using AI features in ControlUp to count the number of affected devices and trigger an email or teams message. The suggested solution involved querying the _devices and device_status to gather relevant data.
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Read the entire article here...
Monitoring Network Connectivity with ControlUp Products
Users discussed methods to monitor connectivity and performance between different sites on the same network using ControlUp products. It was suggested to use the latency test feature with an on-prem hive to measure various aspects, such as network breaks. One user mentioned a customer who used custom hives at different points to gather more specific information on network breakage. The discussion also mentioned the desire for a feature similar to "RemoteDX Client Metrics" to measure latency between hops. The conclusion was that using custom hives is the best approach for this area of ControlUp.
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Read the entire article here...
Remote Boot Alert and Script Configuration in ControlUp
A user asked about tagging devices in ControlUp and having an alert and script run remotely upon booting up. They clarified that this was for ControlUp for Desktop and mentioned using tags and scripts to remove unwanted machines from the environment. Another user asked for more context and suggested checking if the alert was fired and showed in Events. The user planned to test and shared a screenshot of the script settings.
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Read the entire article here...
Using CU4D for Troubleshooting at ControlUp
A user discussed using CU4D for troubleshooting an issue where a user's laptop and Citrix session froze and required a forced reboot. There was high memory usage on Edge and WebView2. Others suggested using CU4D to see process stops and app hangs, power events, and on-demand PowerShell scripts. Someone also suggested looking into network latency features and historical graphing for wireless signal strength or network usage. Event ID 1002 for Citrix Workspace could also help identify the issue.
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Read the entire article here...
Windows Devices Showing WIfi SSID as “PRIVATE”
Users are reporting issues with their Windows devices where their WIfi SSID is showing as "PRIVATE" and the WIFI signal is at 100% but no data is being shown. Turning off the WIfi access location seems to resolve the issue. More information can be found at https://learn.microsoft.com/en-us/windows/win32/nativewifi/wi-fi-access-location-changes
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Read the entire article here...