Multiple users reported issues with scheduled runs showing as failed despite successful manual runs. The ControlUp Engineering team has been notified to investigate. Additionally, there is a separate case regarding scheduled flows not firing. A user expressed their thanks for avoiding the need to open a ticket about the issue.
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ControlUp Community Training & Support Archives
All training and support-related archives from inside the ControlUp Community on Slack.
Troubleshooting issues with RemoteDX plugin manager updates
A user asked about issues with the RemoteDX plugin manager updating, and a suggestion was made to open a support ticket. Log paths for troubleshooting were provided. The RemoteDX logs can be found at C:\ProgramData\ControlUp\Remote DX\Logs.
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Read the entire article here...
ControlUp Remote Control Log Out Issues.
Users had been logged out of ControlUp mid-remote control session. A member suspected the issue may have been due to active session time out. ControlUp support suggested checking the Audit logs to see if this was the case. Some users also reported being logged out of other SAML-authenticated apps. A rogue tab or SAML/IDP provider may be the cause of the issue.
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Read the entire article here...
Utilizing Microsoft Teams API with ControlUp UCC dashboards
A user named Seb shared three ControlUp UCC dashboards that use Microsoft Teams API data only - no CU4D agent needed. The dashboards show real Teams call quality and usage before the agent reaches the endpoints. It includes graphs for daily, weekly, and monthly trends, as well as MOS bands and per-user statistics. These dashboards can be customized to specific needs. Other users showed appreciation for Seb's contribution.
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Read the entire article here...
Generating a Disk Usage Report for All Laptops in ControlUp
A user asked for a report on disk usage for all laptops and found a report for 'Top Devices By Disk Usage' but could only export the top 100. They asked about the specific columns in a different report and were directed to the Hardware and OS Report where they could expand drive information. Thanks were given to Eugene and Luke for their help.
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Read the entire article here...
Managing Local Admin Privileges in ControlUp
A user asked for help with removing users from the local Administrators group when they are not allowed those privileges. Other members suggested using a script through the Action > System Scripts or utilizing the Compliance module. The conversation also touched on using specific triggers and including tags or device groups in the criteria for running the script. Ultimately, the user was able to find a solution through the use of device tags in the Scripts capabilities. The conversation can be found in the #channel channel.
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Read the entire article here...
Troubleshooting issue with Workflows in ControlUp
Users discussed an issue with Workflows in ControlUp. While there have been successful runs, the Flows page still shows a failure status. Some users attempted to solve the issue by cloning workflows. The issue is being experienced by multiple users.
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Read the entire article here...
Troubleshooting a Stuck ControlUp Monitor after Beta Upgrade
A user has a ControlUp monitor at a site that lost membership in the cluster during a beta upgrade. The monitor is now stuck and cannot be deleted or started. It may be stuck in a config somewhere and the user may need to contact support. Additionally, having Monitor logs from the upgrade failure can be helpful for a support case and can be sent to the Beta team.
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Read the entire article here...
Using ControlUp to Automate Ticketing During Cloudflare Outages and Maintenance
A member shared a workflow they created to check the Cloudflare status page and raise a ticket during outages or maintenance. The workflow involves using the HTTP node and AI Switch statement. Screenshots and JSON for import were also provided. The current status page for Cloudflare can be found at https://www.cloudflarestatus.com/.
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Read the entire article here...
Troubleshooting EUC test failures after updating HIVE to 1248
A user reported trouble with EUC tests failing after updating HIVE to version 1248. The ControlUp team suggested enabling debug mode, zipping and sending the logs, as well as the Scout ID in a support ticket to troubleshoot the issue. It was also mentioned to make sure the Scoutbees Hive service is healthy and running.
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Read the entire article here...