A user needed help understanding where to find the "Initial Branch" setting in their activity report in ControlUp. It was recommended to configure the branch mapping via the ControlUp console settings page, as ControlUp looks at the initial Client IP of the user session to map the correct branch. It was discovered that the "Initial Branch" was set by a previous colleague's test record. The settings page can be found at https://support.controlup.com/docs/branch-mapping.
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ControlUp Community Training & Support Archives
All training and support-related archives from inside the ControlUp Community on Slack.
Configuring ControlUp in Multi-Forest AD with Selective Authentication Two-Way Trust
A user wanted guidance on ControlUp in multi-forest AD with selective authentication two-way trust. The license is tied to the AD domain, as long as DNS resolution is available from the monitors and console, the AD forests don't matter. As the accounts will be migrated in phases, a trust needs to be set up in ControlUp. Further, the account team needs to be contacted to iron out any licensing issues. Documentation on setting up multi-domain environment can be found at https://support.controlup.com/docs/setting-up-a-multi-domain-environment.
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Read the entire article here...
How to Manage IOP Data Disk at Capacity in ControlUp
The user's local IOP data disk was nearly full, so they asked for advice. It was suggested to change the default settings for Splunk indexes to reduce the current size, with care as this will affect the time they can go back for specific metrics. The user also asked about the ActivityFiles folder, which will fill up until there is less than 10% free and then start purging old files. The user then mentioned they were planning to upgrade to IOP 8.7, which has a Data Retention Policy.
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Read the entire article here...
Can Controlup call an executable or script on Mac?
A user asked if they can use Controlup to call and run an executable or script on a Mac. The product manager said they will open a support ticket and share their ideas with the Product Manager for Edge DX. The team suggested a workaround of using Bash as the script language but starting Script with #!/usr/bin/env swift.
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Read the entire article here...
How to Remove the BDM Partition from ControlUp Stress Level
A user asked how to remove the BDM partition from the min free-space drive calculation in ControlUp for Citrix PVS workers. The suggested solution was to add the drive letter to the 'Drives' value in the ExclusionRules on the endpoint before sealing the image. Neither the colon nor the backslash needs to be included.
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Read the entire article here...
Error “You are not authorized to log into ControlUp Contact your ControlUp admin” in Muti-Tennant ControlUp deployment
A user was receiving an error when trying to launch ControlUp Multi-Tenant for the management tenant in the tenant domain. It was suggested that whoever set up that tenant organization did not give the user's account the necessary access to open the console. The user then revealed they used the console with a different organization before and got it working.
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Read the entire article here...
Troubleshooting ControlUp Scout for Microsoft Teams
Rick was attempting to configure ControlUp Scout for Microsoft Teams but one of the tests was failing. They wanted to know where the hive was located and after they identified it as a custom hive on the internal network, it was suggested that it may be due to a firewall issue. As a first step, it was suggested to make sure calls can be initiated from the custom hive location. More information can be found in the ControlUp support page https://support.controlup.com/docs/custom-hive-overview.
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Read the entire article here...
Does the ControlUp Remote DX Agent require admin permissions for installation?
It was asked whether admin permissions are required to install the ControlUp Remote DX Agent - Admin permissions are indeed required as the agent needs to add files to the Windows Program Files, add registry keys, etc. Documentation should be updated to reflect this.
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Read the entire article here...
Sivan’s “Did You Know”: ControlUp Use Case Library Update
Sivan posted two updated use cases from the ControlUp Use Case Library: "Identifying Network Related Issues with Edge DX" and "Proactive Device Health Management with Edge DX". The user thanked Sivan and requested to keep posting more of these helpful cases.
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Read the entire article here...
Automated Business Applications Versioning Reports in ControlUp
A user asked for automated reports on major business applications versioning numbers - currently there is no automated reporting but a manual App Statistics weekly report can be created or an export of application versions by machine or user can be done. Report automation is scheduled to arrive for Solve in a couple of weeks.
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Read the entire article here...