The EdgeDX agent is not WPAD aware, but can be configured with a proxy. Customers should set proxy bypass rules for their edge tenant URL to allow laptops to work from the office and home. Title: Configuring an EdgeDX Agent Proxy.
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ControlUp Community Training & Support Archives
All training and support-related archives from inside the ControlUp Community on Slack.
Can ControlUp Insight Access be Linked to AD Groups?
A user asked if it was possible to grant Insight access to users associated with groups in AD, similar to how Console access is granted. It was confirmed that access must be granted on a per user basis and that ControlUp is working on a new service including OAuth and Azure AD group integration.
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Read the entire article here...
Help Troubleshooting External Monitor Not Turning Off At Night
A user experienced an issue where their external monitor wouldn't turn off at night, even with the "Night Light" turned off. Suggestions were given to check "powercfg/requests" to see what process was requesting the display to stay on, and to use the same command line to override the request. It was mentioned that the suggestions were for Windows and not Ubuntu.
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Read the entire article here...
Troubleshooting “Click the Data Point for More Details” on Discovery, nothing happens
The user was having an issue on Discovery where they were unable to get detailed information after clicking "Click the data point for more details". It was confirmed that the machine had the agent installed and the same process worked with Insights. The issue appears to have been resolved.
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Read the entire article here...
ControlUp Agents is Randomly Uninstalled
An issue arose where ControlUp Agents randomly got uninstalled from some servers overnight. It was suggested to check the Real-time console settings and the command line to see if they were in 'Temp Mode', which can cause the issue. The solution proposed was to uninstall and reinstall the agent and configure the settings accordingly. An article can be found at https://support.controlup.com/docs/controlup-agent-temporary-mode-and-how-to-change-it?highlight=IsTemporary#what-is-the-fix-for-this-problem.
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Read the entire article here...
Error Upgrading ControlUp Real-Time – Error “Not authorized to upgrade”
The user was trying to upgrade to 8.7 but unauthorized error message appeared and no organizations were listed in the console. Therefore, the upgrade was disabled until the issue was fixed. It was found that the upgrade flow had an unexpected behavior and so the user was asked to wait until next week. 8.7 was uploaded and is available for download if any issues occur.
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Read the entire article here...
ControlUp Edge DX Data Storage Limits and Options Explained
The user noticed Edge only keeps data for 30 days and asked for an explanation, as they had options to view data from earlier in the year. @member clarified that Edge keeps data for up to 30 days, occasionally longer if storage is available, and suggested the user supply a screenshot so the issue can be replicated. @member investigated further and found session data from August, but the user still noticed other data going back to May. The user suggested the "This Year" option is unnecessary and unlikely to display data older than 30 days.
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Read the entire article here...
How to Show the External Source IP Address in ControlUp Solve
The user asked if there was any way to display the external source IP address of a session in ControlUp Solve like in Citrix ADM. It was suggested to add the Client Public IP address to the view, and it may require Remote DX to populate the value. Another suggested option was a script to obtain the information; however, the user opted to use Citrix ADM since it includes historical data.
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Read the entire article here...
Help getting started with ControlUp – Real Time DX, Solve, & Scoutbees
A user asked for help with designing an environment created for a ControlUp project. Yair suggested a documentation link and ControlUp Academy to better understand the process. ControlUp stencils from two years ago were shared and a new set of brand new icons was suggested to be created for the community as part of the onboarding process. The link to ControlUp Academy is: https://cuacademy.controlup.com/course-catalog/.
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Read the entire article here...
Resources Available for ControlUp Use Cases
A user was looking for documents and content concerning ControlUp use cases for pre-sales. Resources provided included an Articulate presentation, a webinar, and the Partner Portal available at https://portal.controlup.com/. Thanks were extended to @member for providing the resources.
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Read the entire article here...