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ControlUp Community Training & Support Archives

All training and support-related archives from inside the ControlUp Community on Slack.

Using ListOfColumns Template Variables in ControlUp Triggers: A Helpful Tip and Exciting New Feature in the Works

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Users discussed using ListOfColumns template variables for triggers and the impact of using them. One user shared an example of encapsulating the template with ListOfColumns to use multiple metrics in a trigger. Another mentioned that ListOfColumns can be replaced multiple times and added a warning about this. Another expressed excitement about the potential uses of this feature. The discussion also touched on the possibility of seeing the top 50 biggest files that were written and a suggestion for running a follow-up script to enrich the data. One user mentioned that the developer responsible was not available at the moment, but that more information would be shared soon and a real-time disk monitor was already available. It was suggested that the user hang on until Monday for a cool invite.

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Using ControlUp for Application Inventory: Options and Suggestions

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A discussion among ControlUp users touched on the use of CU for application inventory purposes. Some suggested exporting the data and generating reports with PowerBI, while others mentioned an option to request CU to build out new canned reports/API calls within DEX reports for VDI and Edge use cases. One member also mentioned plans to improve application usage reporting in the roadmap. Integration of more inventory related reports was also suggested.

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Simplifying Script Management in ControlUp

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A user asked if there was a way to update or install all scripts at once, as well as if there was a way to filter or search for specific scripts. Other users discussed the drawbacks of having a menu with hundreds of options and suggested using the search function instead.

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BSOD Events in ControlUp and How to Investigate Them

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A user asked about BSOD events in ControlUp and shared that they have around 700 devices and 3-5 BSOD events per day. Another user suggested using the BSOD analysis script from the library to get more detailed information. After looking into the reported BSOD event, it was unclear if it was an actual BSOD or just a minidump. The user wanted this issue resolved and was willing to provide any necessary information. The power events tab in ControlUp can be checked to see if a machine rebooted during a reported BSOD event. The user was unsure if the machine had automatically rebooted when the user was not at their device.

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Troubleshooting a Trigger in ControlUp for Unregistered Citrix VDA Machines

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A user needed help with a trigger that should detect an unregistered Citrix VDA and trigger an OS reboot. They were wondering if the trigger needed to be tagged against the folder with the delivery controllers. Another user suggested trying switch from "uptime" to "triggerable uptime". This solved the issue, and the second user also explained the difference between "uptime" and "triggerable uptime" metrics. The user who originally asked the question also wanted to know how ControlUp checks for CVAD registration, as they were experiencing some false positives. The conversation ended with the user stating their issue with automatically resolving alerts when ControlUp detects that the machine is back to normal.

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How to Troubleshoot ControlUp Monitor Script Actions Not Firing

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A user encountered an issue with script actions not firing as expected on a ControlUp Moniter. This led to a discussion on potential solutions and troubleshooting steps, including checking the script location and examining monitor logs. The user ultimately decided to look into the issue further when they have access to the customer environment. Troubleshooting steps and suggestions were provided by other members in the Slack discussion.

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Enhancing Intune Integration at ControlUp

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Shane mentioned some suggestions for additional CPC Intune Context items, such as provisioning policy, network method, region, scope, policies applied, user settings, and license type. This functionality is currently being developed and is expected to be available in H2-25. There may be a call with the community in April to gather more insight on what users want to see. One large enterprise also requested the ability to block login to DEX Console and only use enrich as an access method for strict location restrictions.

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Troubleshooting W365 CPC Integration and Visibility Issues

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A group of ControlUp members discuss issues with the integration between W365 CPC and HDX. They note that EdgeDX does not detect brokering of a Cloud PC session, but the current configuration does show access to TURN and use of UDP. The group mentions that this may be due to the VDA configured on the device. There is also mention of potential confusion around which agent to use for the CPC Desktop, and a suggestion to pull a query to track the number of CPCs with a VDA installed and see what is reported. It is noted that there is interest from established enterprises to go this route.

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