Several users discussed successfully using the Jira Service Desk integration in a workflow, with specific fields being required in the Jira ticket. Suggestions were offered on which endpoint to use and a payload example was provided. A user also asked about obtaining UPN or employee information from an alert event. It was suggested to use a list device node. The original post included JSON and a URL to ControlUp Academy.
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ControlUp Community Training & Support Archives
All training and support-related archives from inside the ControlUp Community on Slack.
How to Zoom in on CPU Utilization Graph in ControlUp’s Session Activity Report
A user inquired about zooming in on the CPU Utilization graph within the Reports -> Session Activity report for VDI. Another user shared that clicking and dragging on the graph will zoom in on the desired time period. This was found to be easier than expected.
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Read the entire article here...
Troubleshooting Service Monitoring in ControlUp RT Console
A user is seeking help with building a Service Monitor in the RT console. They are able to access WMI for Registry, Files, and Programs/Updates but not Services. Another user mentions that the controllers tab is for service management and suggests opening a support ticket. The original user also tried creating a Trigger to start the service, but it did not work.
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Read the entire article here...
ControlUp Dashboard Issue and Snowstorm Update
A user mentioned having issues with the ControlUp dashboard for disk space and uptime. The issue has been identified as a conversion bug and a hotfix is planned for release the next morning. The user is asked to send a har file and screenshots to support@controlup.com for further investigation. The conversation moves on to a snowstorm in Wisconsin and it is noted that the bug has been fixed.
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Read the entire article here...
Creating ServiceNow tickets with correct device name in workflow
The discussion about how to include the device name in a ServiceNow ticket created by a workflow includes a tip to add the device name to the New Incident description as a variable. There is also a Zoom call for further assistance and a request for an update once the alert fires again.
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Read the entire article here...
Issues with ControlUp AI Agent and User Roles
A user reported that the AI agent only works with admin roles, and asked what could be causing this to happen. Another user responded that the AI can be enabled for other roles, but these roles must also have access to the necessary data. The affected user shared an example of a query that did not work for their non-admin role but did for an admin role, and asked for further help. Another user offered to check the data indexes and view index data, and another user confirmed that the environment did work with non-admin roles.
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Read the entire article here...
Using Sharing Sentiment Surveys to Improve Business Operations
A user requested shared sentiment survey templates to see how others are using this feature. They shared a specific example for migration experience and potential feedback. Another user shared a blog post on using employee feedback to improve business operations. URL mentioned: https://www.controlup.com/resources/blog/metrics-tell-you-what-broke-employees-tell-you-what-matters/.
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Read the entire article here...
File Deletion and RMM Management: What Happens to the User’s Recycle Bin?
@member asked if deleting a file through the RMM management will send it to the user's recycle bin or permanently delete it. Another user confirmed that it will be permanently deleted.
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Controlling Access to VDI Metrics with ControlUp Custom and Upcoming Dashboards
In a discussion about sharing VDI metrics with SLT without revealing unnecessary information, Custom Dashboards with restricted access and a possible upcoming Dashboards feature are mentioned. It is also suggested to export dashboards and send them periodically, but formatting issues may be a concern. The upcoming release for Dashboards for VDI is expected at the end of the month.
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Read the entire article here...
Setting up Super Triggers in ControlUp
Users discussed the possibility of setting up triggers for specific percentages of high latency sessions. While this functionality is not available out of the box, it can be achieved using script actions. These types of triggers are referred to as "super triggers" within ControlUp. For more information, users were advised to DM a member for further assistance.
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Read the entire article here...