ControlUp Community

Connect, Learn, and Grow

ControlUp Community Training & Support Archives

All training and support-related archives from inside the ControlUp Community on Slack.

Issues with 9.1.5.x agent on ServerOS: High CPU Usage for services.exe Process Reported

Posted on

Multiple members of the company ControlUp are discussing issues with the 9.1.5.x agent on ServerOS (2016-2022). Many are experiencing a high CPU time with the services.exe process. Some members have opened tickets with support to address the issue. The issue has been seen on both non-persistent and persistent VM's. It is recommended to use the details tab in task manager instead of the process page for CPU usage.

Read the entire article here...

Understanding Windows Event ID 1001 and the BlueScreen Reference

Posted on

Event ID 1001 in the Windows Application Log could potentially indicate a BlueScreen, but this may not always be the case with Windows 10/11. Windows generates LiveKernelEvent and Event Name: BlueScreen events for crashing drivers and Kernel components, but this does not necessarily mean there was a classic BSOD. This was discovered with the help of AI and information from Microsoft/Gemini. The discussion included helpful contributions from fellow members.

Read the entire article here...

Troubleshooting Chrome in a Citrix Environment: The “Sad Chrome Icon” Issue Explained

Posted on

There have been reports of Google Chrome failing to load in Citrix environments, resulting in a "sad Chrome icon." This is due to a conflict between Chrome's sandbox security feature and the Citrix virtual environment. Running Chrome with the -no-sandbox command-line switch may fix the issue, but it is not recommended for a production environment. Instead, updating Chrome and Citrix components, configuring group policy objects, and checking third-party software may resolve the issue. It is also recommended to properly handle Chrome's user profile data using a Citrix Profile Management solution.

Read the entire article here...

Troubleshooting High CPU Usage for cuagent.exe in Control Up

Posted on

A user reported experiencing high CPU usage for cuagent.exe, asking if anyone else was experiencing the same issue. Another user mentioned that they recently upgraded to version 9.1.5.406, but this issue was not seen previously. It was suggested to raise a support ticket and ensure all anti-virus exclusions are in place, as this could be a potential cause for high CPU load. A link to the list of anti-virus exclusions for ControlUp was also provided.

Read the entire article here...

Restricting Visibility to SaaS Apps in ControlUp Employees Module

Posted on

A user asked if there is a way to grant access to the Employees module but restrict visibility to SaaS Apps. Another user was suggested to be familiar with these configurations. In response to this, it was mentioned that currently ControlUp does not offer this level of granularity but you can configure the list of URLs to track as part of the "User Activity Reporting". All administrators will be impacted and see either "Non Business App" or the current URL/App. The configuration link for this is available at https://support.controlup.com/docs/end-user-activity#end-user-activity-data-collection-settings

Read the entire article here...

How to Retrieve Device Scores Through ControlUp’s API

Posted on

A discussion on pulling device scores through automation in ControlUp's API took place. An employee suggested a script for doing so at the given URL, as an alternative to using employee scores. The user testing this found a limitation in the number of devices returned, which was addressed by a team member. The method is trapped before it can be lost. Score!

Read the entire article here...

Analyzing Citrix Reconnect Times with ControlUp

Posted on

A user was looking for inspiration on gathering data from ControlUp agents to analyze long connect/reconnect times for a Citrix Shared Desktop session. Members shared that ControlUp recently added a feature to measure Citrix session reconnect times with a breakdown of processes, and offered a script that measures reconnect stages. Another user mentioned working on a solution for measuring endpoint authentication and requested assistance from members with a working Imprivata setup. The conversation concluded with the user planning to reach out to the members for further assistance.

Read the entire article here...

Displaying Online and Offline Devices with ControlUp

Posted on

A user has a question about displaying online and offline devices using the 'last_communication' property with a range filter. Members suggest using a range filter on any other metric or playing around with the advanced editor to modify the JSON. They also suggest looking at more advanced features and plans for the future. The possibility of linking one table to two indexes is discussed, but is not currently supported. A different solution is being looked into for the future.

Read the entire article here...