@member asked if deleting a file through the RMM management will send it to the user's recycle bin or permanently delete it. Another user confirmed that it will be permanently deleted.
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ControlUp Community Training & Support Archives
All training and support-related archives from inside the ControlUp Community on Slack.
Controlling Access to VDI Metrics with ControlUp Custom and Upcoming Dashboards
In a discussion about sharing VDI metrics with SLT without revealing unnecessary information, Custom Dashboards with restricted access and a possible upcoming Dashboards feature are mentioned. It is also suggested to export dashboards and send them periodically, but formatting issues may be a concern. The upcoming release for Dashboards for VDI is expected at the end of the month.
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Read the entire article here...
Setting up Super Triggers in ControlUp
Users discussed the possibility of setting up triggers for specific percentages of high latency sessions. While this functionality is not available out of the box, it can be achieved using script actions. These types of triggers are referred to as "super triggers" within ControlUp. For more information, users were advised to DM a member for further assistance.
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Read the entire article here...
ControlUp Agent Upgrade Troubleshooting and Left-over Files
A discussion took place about upgrading controlUp agent and left-over files. It was discovered that cuAgent can also be installed/upgraded via winget, and an error message was encountered when trying to upgrade to version 9.2.0.622. Further questions were raised about why there may be left-over files after upgrading and if winget can detect installs pushed via console.
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Read the entire article here...
Webhooks vs API Integration for Teams in ControlUp Workflows
A user asked whether it is preferred to use Webhooks or API integration when integrating Teams. Another user responded that Webhooks would be fine, unless the standard nodes do not cover the necessary requirements. Manual configuration may be needed, but as long as it works for the specific use case, Webhooks are a suitable option.
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Read the entire article here...
Writing Events to System Events Log with Custom SecureDX Scripts in ControlUp
A user asked about writing events to the system events log using custom issue scan/remediation scripts in SecureDX. Another user confirmed that the same formatting used for normal scripts should work. However, it was noted that missing options in the CU4C scripts may prevent this from working.
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Read the entire article here...
Improving Understanding of CPU Queue Events in ControlUp
The group discussed how to better understand the details behind CPU queue events in ControlUp for Desktops. Some suggestions included adding specific event IDs for collection and using the new active processes > threads view to identify threads waiting for CPU availability. Complications to consider include CPU spikes and threads changing state rapidly. Running a WPA CPU trace may provide a better understanding of thread queueing.
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Read the entire article here...
Troubleshooting Offline Windows Servers in ControlUp
Some Windows servers appear as offline, but when a user logs in through the hypervisor's remote console, they show as online again. A screenshot was requested and a possible solution was suggested. It was advised to submit a case to support@controlup.com with logs and screenshots for further analysis. Different ways to change logging levels were shared and it was asked if the server has AV in place. A possible explanation was offered and it was mentioned that logs would provide more insight into the issue. One user stated that they had put in exceptions for the AV, and another needed to wait before reporting. Screenshot and log files were recommended to help find a solution.
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Read the entire article here...
Automating Reports for 5G Users with ControlUp Workflows
A user was having trouble finding a way to automate reports for users on 5G, and asked for a simple solution or if it required a support ticket. Another user suggested using workflows to automatically generate and send a report with the necessary information. Support was recommended for further assistance.
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Read the entire article here...
Converting Uptime Values in ControlUp Workflows
A user had a question about ControlUp workflows and converting Uptime values from seconds to minutes. They have previously used the https://api.mathjs.org/ and AI options for this, but are unsure if there are any plans for a "calculation node." Another user mentioned that this functionality may already be available.
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Read the entire article here...