A user asked about deploying ControlUp agent via console. It was clarified that while the agent manager has .net embedded, the agent itself does not. A separate deployment is needed.
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ControlUp Community Training & Support Archives
All training and support-related archives from inside the ControlUp Community on Slack.
Uninstalling ControlUp Agent Using Powershell
A user asked for guidance on uninstalling an agent from an on-premises architecture using Powershell and CUP version 8.8. The solution suggested by another user was to access the registry at "HKLM:\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\ControlUpAgent" to find the uninstall string and remove the agent. No ControlUp URLs were mentioned.
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Read the entire article here...
Connecting Machines in a File with ControlUp Real Time DX
A user wondered if Real Time DX can connect to a list of machines in a file. Another user clarified that while this feature is not currently available, it is possible to add devices to the console through a CSV file and deploy the agent.
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Read the entire article here...
Simplifying RBAC and the Real Time Console
A user had a question about RBAC and the RT console. They shared their current process - creating folders for each customer server, disabling inheritance, and denying access for all groups except the desired ones. This can be time-consuming and needs to be repeated every time a new group or folder is added. There are plans to simplify this through API's in the future.
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Read the entire article here...
Resources for Becoming a ControlUp Expert
A user is looking for resources and education/certification to become a subject matter expert on ControlUp for their organization. It was suggested that the ControlUp Academy is a good place to start, along with additional resources such as paths, videos, and hands-on assistance. The ControlUp Academy can be found at https://cuacademy.controlup.com/. There is also the option to book a meeting for hands-on assistance.
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Read the entire article here...
DEX Script Output in ControlUp
A user started a POC for CU for Desktops and asked if there is a place for DEX to store script output in order to troubleshoot errors. Another user advised using SIP EVENT BEGINS/ENDS to capture the output and noted that enhancements are planned. They also mentioned that script failures are logged in the system events. The specific support page URL is provided.
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Read the entire article here...
How to Create a Report for User Sessions on ControlUp Citrix Farm
A user needed help creating a report for all user sessions on a Citrix farm and exporting it to CSV. It was suggested to use the APIs for historical data or Powershell scripts. The user eventually found the download button for CSV.
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Read the entire article here...
Switching Organizations and Upgrading in ControlUp
A user asked about switching organizations on ControlUp for migrated VMs and received advice from others. One user suggested contacting support for potential tricks and another shared a solution using the registry. The user also mentioned a way to upgrade via the console and issues with MSI installations. The registry keys mentioned are: HKEY_LOCAL_MACHINE\SOFTWARE\Smart-X\ControlUp\Agent and HKEY_LOCAL_MACHINE\SOFTWARE\Smart-X\ControlUp\Console\EnableAgentManagement = 1.
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Read the entire article here...
Automating Firmware Updates in ControlUp
A user inquired about automating firmware updates for hardware issues via ControlUp. Other users suggested writing a script for automation and mentioned the possibility of retrieving the current firmware version programmatically, although it may be vendor specific. No specific examples were mentioned.
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Read the entire article here...
Automation for Updating Dock Firmware to Avoid Replacement
The group discusses implementing automation for updating dock firmware in response to hardware issues, avoiding the need for device replacement. A step-by-step process is suggested, along with alternative methods such as hosting the necessary software in a cloud bucket for easy installation. This topic was initiated by a user in the group.
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Read the entire article here...