The question was raised about which ControlUp agent to install on virtualized Domain Controllers for monitoring purposes. It was recommended to install the ControlUp VDI Agent due to its merging of agent and Hypervisor data, while the Desktops agent is not as hypervisor aware. Both agents offer different features such as remote control, alerts, script actions, and historical data length. Preferences and technical reasons are discussed.
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ControlUp Community Training & Support Archives
All training and support-related archives from inside the ControlUp Community on Slack.
Clearing Up Confusion About ControlUp Product Management Changes
A user had questions about the changes in product management - events are now in the web and no longer in RTC, but the alert rules are currently only available for the Desktops product. The user also asked if the action library will be fully functional in the web at some point. ControlUp explained that support for VDI is coming and told the user that the Action library (Script-based Actions) is already available in the web UI, with the goal to eventually move all functionality to the platform.
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Read the entire article here...
Tailoring Views in ControlUp VDI
A user asks about using the default view for seeing new items in ControlUp VDI. It is suggested to create personalized views in order to see customized data and updates.
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Read the entire article here...
Understanding ControlUp Realtime Console and Presets Documentation
A user noticed that the documentation for the realtime console skips over "presets" and only mentions their use in ControlUp for VDI. Another user suggests using the DEX portal for more comprehensive data. The realtime console is now mainly used for configuration purposes.
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Read the entire article here...
Troubleshooting Memory Utilization in ControlUp Web GUI
A discussion on memory utilization in the machines in a container within the ControlUp web GUI. One user suggests sending the issue to the manager to showcase the value of memory hardware. Another user mentions that all individual machines appear to be "green" but there is a discrepancy between the fat client and web GUI. The issue is resolved after restarting the monitor servers.
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Read the entire article here...
ControlUp’s Future Plans for the VDI Executable and Real-Time Console
A question was asked about the availability of the ControlUp VDI executable with the shift to cloud-based operations. ControlUp stated that their end goal is to get rid of the executable, but it will still be available for a while. Plans for on-prem are still uncertain but for the real-time console, ControlUp plans to go fully cloud-based with comparable functionality and configuration options. The timeline for this change has not yet been decided.
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Read the entire article here...
Troubleshooting Data Loading Issues in ControlUp VDI App
A user was having issues with loading data in the VDI app on ControlUp. Suggestions were given for troubleshooting, including checking the agents on the data collector and following courses in the academy. The user also shared a connectivity test they ran from one of their monitors. After examining the monitors, everything seemed to be inbound and outbound communication was set up. However, the user noticed a recurring error in the event viewer on the agent machines.
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Read the entire article here...
Upcoming Feature: Improved Sizing Recommendations in ControlUp
The "Sizing Recommendations" report is currently using the past 30 days of data, showing usage even during inactive hours. A user suggested implementing an option for only tracking business/active hours to accurately size machines. Another user stated that this feature is upcoming and development and testing have already finished, and deferred to a third member's knowledge on the release date.
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Read the entire article here...
Sorting issue in ControlUp affecting Machines (VDA) view
Some users are experiencing an issue in ControlUp where sorting by table headings is not possible. This issue seems to only affect the "Machines (VDA)" view and does not occur in the "Sessions" view. Some users have found that recreating their custom views can be a workaround for this issue.
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Using ControlUp Commands to Understand Failure Reasons
A member inquired about the use of a specific ControlUp command, noting that the data displayed was in decimal numbers. Another member suggested adding the -translateenums function which provided the desired output.
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Read the entire article here...