A user was experiencing difficulty connecting to the physical endpoint with Edge DX from a VDI session. The link between RemoteDX and EdgeDX is currently only supported for Windows devices, and there are no plans for future support. This limitation can be reported and upvoted on Uservoice. The "jump to device" functionality may still be possible by copying the device name and searching for it in the device details tab. There is currently no documentation or mention of this limitation being a known issue or unsupported in the release notes or knowledgebase. It is believed to be due to the ability for RemoteDX to pull the device ID from Windows, which is not built in for Linux/IGEL/thin clients.
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ControlUp Community Training & Support Archives
All training and support-related archives from inside the ControlUp Community on Slack.
Pinging Google and its potential effects on network latency.
The group discusses pinging Google and other options for avoiding latency issues. Some are concerned about Google blacklisting companies for pinging too much, while others defend using ping as a useful feature but acknowledge the need to disable it in certain security situations. OpenDNS and Cloudflare are suggested as alternative options to avoid pinging Google. The group has a meeting with Cloudflare scheduled.
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Read the entire article here...
Troubleshooting ControlUp Agent Errors
A user asked about an error message and received advice to check for other versions of the Agent in a different directory or manually remove the program and corresponding registry entries.
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Read the entire article here...
Troubleshooting EUC Connection in Citrix 2407
After upgrading a lab to Citrix 2407, a user noticed EUC Connection was no longer working and opened a ticket. The property 'VMPoweredOnDate' does not exist on type 'XenDesktopMonitor.XenDesktopMonitorV2.Connection'. A suggested method for troubleshooting is also mentioned.
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Read the entire article here...
Configuring Retention Policy for ControlUp Monitoring Data
A user asked about configuring a retention policy for monitoring data in real-time dx and edge dx. The only article found was for managing retention in Cu Insights, which is out of date. However, it was noted that this is managed from the backend with a default of 365 days for real-time and 30 days minimum for edge dx.
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Read the entire article here...
Troubleshooting Web Transactions in Scoutbees
Users discuss setting up a web transaction in Scoutbees. One user successfully records the session but gets a pop-up about missing data when trying to test it. They mention testing in an EUC environment and trying from both custom and cloud hives. Another user suggests the issue could be related to the username or password field and encourages them to open a support ticket. The discussion includes screenshots of the error message and suggests upgrading to the newest hive.
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Read the entire article here...
ControlUp RTC Login Changes and Configuration for Multiple Roles
The ControlUp team discussed changes to the RTC login in an upcoming version. Some users may need to manually set permissions for the new role, "Access Real-Time DX Console." The release date for the version is unknown, but users should ensure they are prepared for the changes. Support for multi-role configuration is available. The team also discussed a screenshot that may have caused confusion.
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Read the entire article here...
Updating the Repair Domain Trust Script for Windows 11 Compatibility
Users discussed updating the Repair Domain Trust script to be compatible with Windows 11 and asked for input from other members. They referenced the script from ControlUp's VDI/DaaS action library and a solution from a third-party website. It was suggested to use the PowerShell cmdlet "Test-ComputerSecureChannel -Repair" and it was confirmed that it works on both Windows 10 and physical devices. The cmdlet can be found at https://learn.microsoft.com/en-us/powershell/module/microsoft.powershell.management/test-computersecurechannel?view=powershell-5.1.
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Read the entire article here...
Troubleshooting Triggers in ControlUp: Event Log Compatibility and Future Updates
A user was having trouble setting up a trigger and asked for help in the Slack channel. After some discussion and clarifications, it was determined that the event logs in question were not compatible with the trigger feature in ControlUp. The user can try again in the future when a new technology is implemented.
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Read the entire article here...
Enabling Scheduled Updates and Run Capabilities on Specific Weekdays in ControlUp
A user requested the ability to choose the 3rd or 4th Saturday of the month for machine updates in ControlUp's monthly patch picker. This would ensure that the updates happen on the same day of the week each month. The company will add this capability. The user also requested a similar feature for running scripts/actions in EDGE DX and has submitted a user voice for it.
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Read the entire article here...