Watch ControlUp Community Meetup #11 with Joel Stocker, Director of Products at ControlUp, who introduces ControlUp for Apps—the latest addition to ControlUp ONE.
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ControlUp One Platform
Updates on ControlUp for Apps and Licensing Options
The discussion was about the new feature ControlUp for Apps. Due to a technical issue, users cannot trial the feature directly from the product. They can either wait or contact their account team to manually start the trial. To purchase this feature, customers must have either a Platform license or purchase the add-on option, with the license count matching their current licenses. The commenter also mentioned that ControlUp One may not be suitable and can do an internal follow-up for the user. The Platform license may be beneficial for customers depending on their needs.
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How to View Incidents in ControlUp
A user asked about viewing incidents in ControlUp, and was informed that they can be viewed in the real time console or the VDI audit log. The user was specifically looking for triggers and was informed that only triggers with follow-up actions will show in the audit log.
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ControlUp and .Net Runtime 6: Is it needed?
A discussion took place about the usage of .Net Runtime 6 within ControlUp products. It was mentioned that it went end of life in November and may be embedded with the agent manager or needs to be installed separately. The impact of removing .Net 6.0 was discussed and it was noted that it may affect the logon manager or agent manager. It was also mentioned that there are two available options on the download site.
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Troubleshooting VDI Access in ControlUp One
There was a discussion on an issue with accessing VDI in ControlUp One after disabling certain log in method. It was suggested to check permissions and add DEX user to Controlup admins. Another option is to enable the "sign in to VDI... with LDAP" checkbox. Possible solution is detailed in the article https://support.controlup.com/docs/vdi-daas-authentication-methods. Suggestions were given to check C:\windows\ServiceProfiles\NetworkService\AppData\Roaming\ControlUp\cuMonitor.log for monitor name that handled the request.
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Understanding DEX’s Authentication Process for ControlUp VDI DAAS
The discussion revolved around DEX's authentication process for the VDI DAAS and how information is passed to the monitors. Depending on a setting, either UPN or email address is used for authentication and may require configuration changes on the security policy side.
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Troubleshooting Web Login Timeouts in ControlUp 9.0.5
Members of the ControlUp team discussed an issue with the Web login for version 9.0.5, in which they were getting logged out after 24 hours despite setting the R/T console to 14 days. They questioned whether using SAML would change the session timeout, and another member suggested trying to rename the ControlUp folder in the roaming appdata in the profile.
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Understanding CPU Metrics in ControlUp
The group discussed the discrepancies between the CPU percentage on a single host and the "Host CPU Usage" column for all VMs on that host. The data for the host level comes from the hypervisor platform, while per-VM CPU comes from the ControlUp agent on the Windows OS. It was mentioned that the console is not effective for comparing data due to potential performance issues. The behavior of the host CPU reaching 100% and the VMs not going higher was deemed expected. It was clarified that the host CPU in the "Machine view host CPU" column refers to the CPU utilization by the VM as reported by the hypervisor API. The monitoring intervals for the agent and API may also result in different reported numbers.
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Troubleshooting a VM not reporting CPU in ControlUp
A user asked about a possible cause for only one virtual machine (VM) not reporting CPU. Another user suggested checking the value in the console and another user suggested a corrupt WMI may require a rebuild. The user thanked the group for their input.
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Inquiring About Browser Performance Monitoring for Real Time DX
A user asked for more details about Browser Performance Monitoring for Real Time DX, specifically asking if metrics for CPU and Memory would be displayed. The only article available provided limited information and listed metrics such as Browser URL Domain, Browser URL, and Browser Tab Title. Another user briefly looked at it and observed that Chrome would appear multiple times, with the resources consumed by each tab listed.
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Read the entire article here...