Members of the ControlUp team discussed an issue with the Web login for version 9.0.5, in which they were getting logged out after 24 hours despite setting the R/T console to 14 days. They questioned whether using SAML would change the session timeout, and another member suggested trying to rename the ControlUp folder in the roaming appdata in the profile.
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ControlUp DEX Platform
Understanding CPU Metrics in ControlUp
The group discussed the discrepancies between the CPU percentage on a single host and the "Host CPU Usage" column for all VMs on that host. The data for the host level comes from the hypervisor platform, while per-VM CPU comes from the ControlUp agent on the Windows OS. It was mentioned that the console is not effective for comparing data due to potential performance issues. The behavior of the host CPU reaching 100% and the VMs not going higher was deemed expected. It was clarified that the host CPU in the "Machine view host CPU" column refers to the CPU utilization by the VM as reported by the hypervisor API. The monitoring intervals for the agent and API may also result in different reported numbers.
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Troubleshooting a VM not reporting CPU in ControlUp
A user asked about a possible cause for only one virtual machine (VM) not reporting CPU. Another user suggested checking the value in the console and another user suggested a corrupt WMI may require a rebuild. The user thanked the group for their input.
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Inquiring About Browser Performance Monitoring for Real Time DX
A user asked for more details about Browser Performance Monitoring for Real Time DX, specifically asking if metrics for CPU and Memory would be displayed. The only article available provided limited information and listed metrics such as Browser URL Domain, Browser URL, and Browser Tab Title. Another user briefly looked at it and observed that Chrome would appear multiple times, with the resources consumed by each tab listed.
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ControlUp Academy: Metrics Dashboard Suggestions for Omnissa Horizon Customers
A discussion took place about what metrics an Omnissa Horizon customer may want on a dashboard. Some suggestions were for metrics about pods, connection servers, and virtual desktop infrastructure (VDI) as well as user access gateway (UAG) metrics and creating custom reports with data collected by ControlUp. There was also mention of creating historical reports and making the process of creating custom reports easier within the ControlUp Analytics feature. The team will gather more information and report back.
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Understanding Capacity in ControlUp Administration
A discussion about the measuring and meaning of "capacity" in ControlUp Administration took place, with links to related documentation. ControlUp monitors at a site have a total capacity and a used capacity, which can be configured from the console. More information can be found at https://support.controlup.com/docs/90-actions-for-controlup-monitor-management and https://support.controlup.com/docs/en/sizing-guidelines-for-controlup-v8-x
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Troubleshooting Reports and Upgrading ControlUp Console Version
A user asked what could be causing reports to have no data, and others suggested checking the monitors and health status in the ControlUp folder in the Org tree. It was also mentioned that upgrading to version 8.8 MR is necessary for using the new streaming reports feature, and upgrading to 9.0.5 to have access to customer support and RealtimeDX.
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Understanding Session Protocol Latency Metrics in ControlUp
A user asked about the intervals for the Session protocol latency metrics and how to change them. The team member replied that the historical data granularity changes over time and there is no way to change this. Automated data exports can be set up to store data in a different analytics platform. The relevant KB article can be found at https://support.controlup.com/docs/vdi-and-daas-reports
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How to List Full Path for Applications in ControlUp Reports
A user asked if it is possible to list the full path for applications in reports such as App Statistics. Another user mentioned that this is likely not possible due to the report counting usage across multiple hosts with different installation paths. The API, specifically the getappusage endpoint, also does not contain the path. A user confirmed this and provided a link to the documentation.
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Troubleshooting Data Not Updating and Outbound Connection Problems in ControlUp
A user asked for help with data not updating on DEX for some machines and observed outbound connection problems. Another user suggested turning off the default setting for enabling outbound connection in the console and restarting the monitors. This should fix the issue.
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