A new SIP Agent (2.13.1.3428) has been released with a bug fix for Teams monitoring in VDI sessions, including support for the new MS Teams. A user encountered issues with Teams and SIP, leading them to disable SIP on their Terminalserver and VDI. The ControlUp support team can be contacted for further assistance.
Read the entire article here...
ControlUp DEX Platform
Dashboards and Feedback: A Discussion at ControlUp
Users discussed the use of Dashboards and shared examples. Some reported using it to show the health and availability of Citrix Delivery Groups and infrastructure servers. They also shared that they will be giving feedback to the CU production managers, who take into consideration user suggestions. They also commented on the positive impact of this feedback in the past. The group also mentioned the availability of training at ControlUp Academy.
Read the entire article here...
Read the entire article here...
Enhancements to a Report on ControlUp
Users discuss changes to a report on ControlUp. The report is not useful because it averages data when the computer is not in use. A new format has been implemented using the 95th percentile of the data in streaming data. A link with updated sizing recommendations is shared.
Read the entire article here...
Read the entire article here...
Exporting and Importing Users in ControlUp – Tips and Updates
A user asked about how to export users from Solve and add them to app.controlup.com. Another user mentioned that setting up SAML properly eliminates the need for this export. The first user requested a bulk import option and suggested that SAML groups do not work for them. A link was shared for configuring user attributes in the IDP. Another user stated that most customers get help from other departments for this process. A ControlUp team member thanked them for the feedback and mentioned that they will add an option to invite VDI users from the DEX UI.
Read the entire article here...
Read the entire article here...
Onboarding Technicians into ControlUp: Tips and Tricks
A user asked how technicians are onboarded into ControlUp and mentioned concerns about access through DEX and the VDI console. Other users chimed in with suggestions and possible solutions, mentioning changes made in version 9 of ControlUp. A helpful article on SSO groups was also referenced.
Read the entire article here...
Read the entire article here...
Workaround for Issue with Dashboards for Citrix Delivery Groups
A user asked for a workaround for an issue with dashboards for Citrix delivery groups in ControlUp - when tags are used for the delivery groups, it interferes with the ability to track user experience and other metrics. It is confirmed that the tags are on the Citrix side, and there is speculation that this could be a bug related to changes in the Citrix API/SDK. The issue specifically affects the ability to track Failed Connections per hour.
Read the entire article here...
Read the entire article here...
Troubleshooting Adding Roles in ControlUp
A user was having trouble adding new roles in ControlUp and it was suggested to contact Support for assistance. It was also recommended to use a user group instead of a specific user for the role. The owner can be reset by Support if needed.
Read the entire article here...
Read the entire article here...
Understanding ControlUp Agent Sessions and Views
A discussion about agent sessions - some users are having trouble understanding the different views and their purpose. One user suggests explaining to select "all" to avoid confusion, while another suggests sharing preset views to prevent modification. The possibility of shared views being locked and read-only is also mentioned.
Read the entire article here...
Read the entire article here...
SAML Login Timing Issue and Suggestions for ControlUp DEX Environment Setup
A user encountered an issue while setting up the DEX environment, where first-time users attempting to login via SAML were receiving a "You don't have permissions to view this page" error until they logged out and back in. This may require a support ticket to resolve, and the user suggests that SAML group memberships should be displayed in the User Settings - Roles list. Another user suggested that this could be a timing issue, as the initial role may not be known until after the first login. The initial issue was not resolved and will be revisited the following day.
Read the entire article here...
Read the entire article here...
Firewall and Webproxy Exceptions for ControlUp DEX Platform
A user was looking for firewall and webproxy exceptions for the new DEX platform. They found some documentation on https://support.controlup.com/docs/get-started-with-the-new-dex-platform, but noticed some discrepancies with denied websites. They also mentioned https://support.controlup.com/v1/docs/communication-ports-used-by-controlup-hybrid-cloud-1 as a helpful resource. Another user pointed out that they did not see the prod-dex-login URL listed in the documentation and asked for more information on the source. It was confirmed that the user's organization had not properly set up the SAML login method for DEX. A request was made to look into the issue internally.
Read the entire article here...
Read the entire article here...