A user asked about Netskope CASB causing Edge DX to show their IP address as a Netskope owned one instead of their actual ISP IP. They found an article about ZScaler needing to be set up to bypass some ControlUp URLs for the real IP to show, and asked if this would likely be the same fix for Netskope. Another user responded saying they had a similar issue with ZScaler and needed to set up a bypass in order to correctly report ISPs. It is likely that EdgeDX is looking at the IP the client is coming in from and showing the Netskope IP. The ZScaler bypass information can be found here: https://support.controlup.com/docs/show-the-real-ip-address-for-devices-using-zscaler-vpn
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ControlUp Edge DX Training & Support Archives
ControlUp Edge-DX training and support-related archives from inside the ControlUp Community on Slack.
Using Edge DX and Flagging Devices in ControlUp
A user had multiple questions about using Edge DX, including whether there is a way to mark a device as stolen or lost and how long an offline device remains in Edge DX before being removed. Another user suggested utilizing the notes field and tagging feature to keep track of the device and potentially create an alert condition for it. The data can also be viewed in the "_devices data index."
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Running EdgeDX in a Non-Persistent VDI/DaaS Deployment – Tips and Troubleshooting.
A user asked a detailed question about running EdgeDX within a non-persistent VDI/DaaS deployment. The discussion covers specific deployment requirements and tips from other users. Troubleshooting steps, including checking the event viewer and using the msiexec command with specific parameters, are also mentioned.
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Troubleshooting Missing Edge DX Script Actions in ControlUp
A discussion was held on missing Edge DX script actions in the script library of one org. It was suggested that the missing scripts could be added as "custom" in the Settings/Scripts section. The corresponding option can be found under Organizations > Manage Organizations > Select Organization > Settings > Scripts. One user also mentioned that these scripts are not out of the box items and will need to be added manually. ControlUp URL: https://app.controlup.com/ui/#/org/organization/manage/configuration/settings/scripts
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The Audit Log in DEX – Availability and Plans for the Future
A user asked about the availability of the audit log in DEX. It was confirmed that the VDI & Daas audit log can be found in the top right settings by selecting "VDI & Daas". It was also mentioned that an effort will be made to bring all audit logs together in DEX. The most central audit log will require effort from multiple pieces and will not be available before April. The user thanked Wouter for the information.
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Initiating a Tracert for High Latency Detection in ControlUp
After discussing how to initiate a tracert when high latency is detected, a user suggested setting an alert based on the _devices index and using a script to run the tracert and log the data into a custom index. However, it was noted that tracert results may not always show the culprit. A screenshot was attached as an example and it was suggested to have a threshold that triggers a tracert viewable from the UI directly on the endpoint. It was also mentioned that the samples seen in the graph are per minute, so there may have been an ongoing issue.
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Changes in Edge DX plugin configuration for IGEL OS 12
A discussion took place about Edge DX plugin for IGEL OS 12 and documentation showing changes from previous versions. A screenshot was shared to show the difference in configuration fields. The user opens a support ticket and plans to upgrade their UMS to test further. A question is raised about the icon for the plugin.
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Collection Data for Fan Speeds in ControlUp
A user asked about collection data for fan speeds. It was confirmed that there is no standard data for this as hardware vendors use their own technologies.
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Deciphering “OpsWebSocket Connected in Device Events” on macOS
A user asked about the meaning of "OpsWebSocket Connected in Device Events" in the macOS agent. Another member explained that it indicates a websocket connection to the ControlUp backend, necessary for features like remote control. A thank-you message was also included.
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Troubleshooting Remote Shell Issues with ControlUp
A user is experiencing issues with remote shell on a PC - sometimes it works, sometimes it doesn't. ControlUp suggests checking for consistency, like connectivity issues or blocked websockets. The user also mentions installing Edge DX agent on one PC, wondering if this may cause a delay in remote shell functionality. They are instructed to check the devices event log within Edge DX.
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Read the entire article here...