A discussion about missing hops in a traceroute was had, with a user providing a possible explanation that some nodes may not allow ICMP ping. It was suggested to use the Windows tracert command to replicate this. Other users chimed in with similar experiences and further clarification on how traceroute works. It was concluded that this can be a temporary issue or it may be due to nodes not allowing ICMP traffic. The example used to demonstrate this was pinging Google, which does not allow ICMP ping. The initial user thanked everyone for their help.
Read the entire article here...
ControlUp for Desktops Training & Support Archives
ControlUp for Desktops (Edge-DX) training and support-related archives from inside the ControlUp Community on Slack.
Understanding ControlUp Edge DX on Igel
A user asked about running Edge DX on Igel. They wanted more data to help with a VDP connect issue and hoped to see it from the Igel side. Another user listed the information they can see from Edge DX, such as device performance, processes, applications, and events. They also mentioned the ability to remotely assist and run scripts for data collection. ControlUp Edge DX can be found within configuration/system events.
Read the entire article here...
Read the entire article here...
Running User Scripts and Scheduling with ControlUp
A discussion took place about running a user script on a daily basis and the process of making a system script run another script with the user registry key and date. The script would run in a long interval.
Read the entire article here...
Read the entire article here...
Tagging Devices via ControlUp
A user shared a problem with tagging devices and looking for a way to execute a script via ControlUp. This may involve hardcoding API keys but a suggested solution from a customer was to store the needed variables from the endpoint in a custom index and use that for a separate tagging script.
Read the entire article here...
Read the entire article here...
PowerShell vs Batch Scripts for Hard Drive Cleanup in ControlUp
A user asked for PowerShell scripts for hard drive cleanup. There was no success in trying to use PowerShell for full HDD cleanup - it was not performant. As an alternative, batch scripts were developed and they work much faster.
Read the entire article here...
Read the entire article here...
Integrating Power Query and Power BI with ControlUp Tenant – Documentation and Support for Accurate Reporting
A user asked if there was documentation for connecting Power Query and Power BI to their tenant for reporting. Another user shared a link to a ControlUp blog post on visualizing problem desktops with Power BI, but noted that the results may differ due to API changes. It was suggested to obtain an Edge DX API key from support for accurate results. A link to the guide for creating an API key was also provided. The original user has placed a support ticket for assistance.
Read the entire article here...
Read the entire article here...
Differences in Latency between EdgeDX and VDA Protocol
A user asked about the differences in latency between EdgeDX and the ControlUp VDA protocol. It was suggested that this may be due to different sample rates and frequencies. The user expected the maximum latency in HDX to match that of EdgeDX, but it was discussed that this may not be the case if HDX is not sampling at the same time. ControlUp URLs for EdgeDX and the VDA were also shared.
Read the entire article here...
Read the entire article here...
Limitations of RemoteDX and EdgeDX for Non-Windows Devices in ControlUp
A user was experiencing difficulty connecting to the physical endpoint with Edge DX from a VDI session. The link between RemoteDX and EdgeDX is currently only supported for Windows devices, and there are no plans for future support. This limitation can be reported and upvoted on Uservoice. The "jump to device" functionality may still be possible by copying the device name and searching for it in the device details tab. There is currently no documentation or mention of this limitation being a known issue or unsupported in the release notes or knowledgebase. It is believed to be due to the ability for RemoteDX to pull the device ID from Windows, which is not built in for Linux/IGEL/thin clients.
Read the entire article here...
Read the entire article here...
Pinging Google and its potential effects on network latency.
The group discusses pinging Google and other options for avoiding latency issues. Some are concerned about Google blacklisting companies for pinging too much, while others defend using ping as a useful feature but acknowledge the need to disable it in certain security situations. OpenDNS and Cloudflare are suggested as alternative options to avoid pinging Google. The group has a meeting with Cloudflare scheduled.
Read the entire article here...
Read the entire article here...
Configuring Retention Policy for ControlUp Monitoring Data
A user asked about configuring a retention policy for monitoring data in real-time dx and edge dx. The only article found was for managing retention in Cu Insights, which is out of date. However, it was noted that this is managed from the backend with a default of 365 days for real-time and 30 days minimum for edge dx.
Read the entire article here...
Read the entire article here...