Some users discussed issues with ControlUp's Remote Control feature. A potential solution was offered with suggestions for checking for errors and debugging via a browser trace. A call was offered for further assistance.
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ControlUp for Desktops Training & Support Archives
ControlUp for Desktops (Edge-DX) training and support-related archives from inside the ControlUp Community on Slack.
Setting Up a Trigger and Alert in ControlUp for a Stolen Device
A user needed help setting up a trigger and alert to detect a stolen device that may come back online. It was suggested to use the device_status, CPU, and device name to limit alerts and test it with another machine first. Similar guidance was also provided by the team.
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Read the entire article here...
Troubleshooting Agent Deployment with ControlUp
The team at ControlUp discusses a problem with deploying agents to Windows 11 desktops. It is determined that the team was attempting to deploy the wrong agent and has now deployed the correct agent with more success. The team also discusses how to access the appropriate platform web interface.
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Read the entire article here...
Using Copilot to Create a Script for Identifying Mobile Devices in ControlUp
A user shared a script created with the help of Copilot, intended to identify devices that have moved a certain distance based on location information stored in the Edge DX location_info index. The message includes a demo video, screenshots, and the script itself with comments. It is noted that the script was developed in python with Copilot's assistance. It is also mentioned that this is a script that can be used outside the product, using data from within the product. The script may need adjustments for different environments and variables. Some users expressed excitement and offered feedback on potentially improving the script. One user also mentioned their 50th birthday.
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Read the entire article here...
Troubleshooting Remote Control on Windows 11 Entra Machines
ControlUp users are discussing the behavior of Windows 11 Entra joined machines when connected to VPN and trying to perform remote control sessions. The upcoming 2.15 agent may resolve these issues and can be tested on lab machines before rollout. The new agent also includes the ability to reconnect through reboot. The reconnect may take up to a minute due to data collection intervals and IP updates.
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Read the entire article here...
Troubleshooting Error When Installing Edge DX on Base Image from ControlUp Community Members
A user asked for assistance with an error when installing Edge DX on a "Base image". Other users suggested checking if the web filter is doing SSL inspection and if the root certificate is trusted by the machine running the installer. A specific URL was mentioned for troubleshooting.
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Read the entire article here...
How to Share Dashboards on ControlUp Portal
A user has created a private dashboard on the ControlUp portal and wants to share it with their team or everyone. They are not seeing the share option on the dashboard and are curious about the required permissions. The team suggests referencing the Edge DX article for necessary permissions, but will also update the article to mention permissions for Real-Time DX. The user may need to add their email address in SAML if they are not recognized as having the required permissions.
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Read the entire article here...
Guidance for installing MacOS EdgeDX silently
A user raised a query about guidance for MacOS EdgeDX (SIP Agent), particularly about the PPPC payload and notification suppression payloads. They want to install EdgeDX silently. Another member mentioned a workaround for the network filter and will share information about the PPPC profile.
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Read the entire article here...
Troubleshooting Network Communication Issues in ControlUp 9.0
A user encountered an error related to network communication after upgrading to version 9.0. They were asked to specify their region and test various components, including Real-Time DX, Agent Outbound, and Scoutbees. Additionally, they were informed that agents will try to reach out to cu-agents-cpa.controlup.com in order to retrieve a Personal Access Token for communication with ControlUp Monitors.
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Read the entire article here...
Troubleshooting “hostname.error_getting_domain” in ControlUp Devices
Some users are seeing the error "hostname .error_getting_domain" on their devices. One user suggests contacting support by sending an email to support@controlup.com to generate a ticket and investigate the issue. The error could possibly be related to a domain trust issue. Others have also experienced this error.
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Read the entire article here...