Three ControlUp articles were shared: Edge DX Prerequisites, a Fix for devices with ZScaler VPN not showing their real IP address in Edge DX, and a script/scheduled trigger to sync ControlUp accounts with an AD group. These tools can help make ControlUp easier to use. The articles can be found at https://support.controlup.com/docs/.
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ControlUp Edge DX Training & Support Archives
ControlUp Edge-DX training and support-related archives from inside the ControlUp Community on Slack.
Proposal to Group Devices by Age for Life Cycle Management
A user proposed creating a report to group laptops/Desktops by age, including hardware warranty data, and to see how device performance decreases with age to aid life cycle management. User experience scores and the Edgedx breakdown will be used. Another user expressed appreciation for the example, since they will be proposing the concept to a customer the next day with the hope of selling Edgedx. The value of the concept is clear for devices requiring refreshment.
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Installation Instructions for Microsoft Intune Lab Setup with ControlUp Edge DX
The blog post "Microsoft Intune Lab Setup with ControlUp Edge DX Installation Instructions" explains how to deploy Edge DX and SIP Agents through Intune, with the help of ControlUp Field Engineering. A special thanks was given to multiple members of the ControlUp team. @member was asked to read the post, and if worthwhile, share it to other Slack channels that the original sender did not have permission for. Doug was also noted as partying in Rome for E2EVC. Link to blog post: https://blog.youngtech.com/microsoft-intune-lab-setup-with-controlup-edgedx-installati[…]ctions-how-to-deploy-edge-dx-and-sip-agents-through-intune/
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Read the entire article here...
Excluding Apps from End User Activity Feature in ControlUp Edge DX
A user asked about excluding certain apps from the End User Activity/Active Applications feature. Separating business and non-business apps is the way to solve this issue and more information can be found on the ControlUp Support page - https://support.controlup.com/docs/end-user-activity. The user also mentioned a feature request was submitted to exclude certain system processes, especially lock screen.
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Troubleshooting Network Issues with ControlUp Edge DX
When remotely controlling an Igel Client with Controlup Edge DX, a user ran into an issue with the 100MB limit for retrieving files. They were directed to use the 'User Voice' feature to submit their feedback after clicking Oliver in Solve. Voting on other ideas is also available to help prioritize features.
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No End User Activity Data in ControlUp Overview?
A user asked why they are no longer seeing end user activity data in ControlUp Overview, even when selecting filters for yesterday, this year, or last 7 days. It was discovered that the data was not being collected due to the setting being turned off. With the help of the community, the user was able to have their issue resolved.
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Resolving High Alerts Issue with Hotfix
Alerts were returning multiple entries and were causing scripts to be run multiple times, resulting in timeouts. Eugene proposed to investigate and a hotfix was applied, solving the issue.
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Updates to ControlUp API Documentation – Querying List of Scripts
A user asked if the ControlUp API documentation had been updated, to allow for querying the names and IDs of scripts. Examples of running scripts using the API key were given, as well as the endpoint URL for accessing a list of all scripts. The user asked for a script that gets the script ID from the name, however this was not available. The example of performing a GET request against the provided URL was provided.
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Alert for CPU Temperature in ControlUp
A user asked how to create an alert based on CPU Temperature. It is not collected by default but can be put in a custom index for Macs by using the output from the 'sudo powermetrics' command.
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Managing Microsoft Edge Cache and Cookies with Scripts in ControlUp
The user asked if there is a script to close and delete the cache and cookies on the Microsoft Edge browser, and it was suggested that it is possible, with a link provided to the necessary folders. Clearing the folders is not always simple, as other software may use msedge.exe in the background, so users should be notified before making any changes. A possible solution is being worked on that would send a notification to the user to say the browser is attempting to be closed, and they will be notified when it is able to reopen.
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Read the entire article here...