See how Live Remote Management in ControlUp for Desktops enables real-time troubleshooting and remediation without disrupting the end user or taking over their session.
Read the entire article here...
ControlUp for Desktops Training & Support Archives
ControlUp for Desktops (Edge-DX) training and support-related archives from inside the ControlUp Community on Slack.
Using ControlUp for Applications with Citrix Published Apps
A user had a question about using ControlUp for Applications with Citrix published apps. Others clarified that the software requires the ControlUp for Desktops agent, does not integrate with VDI, and is intended for monitoring SaaS applications. The user was also advised to reach out to their customer success manager for assistance. Email addresses were provided for contacting specific managers.
Read the entire article here...
Read the entire article here...
Clarifying Scoping Permissions in ControlUp
A user asked for clarification on scoping permissions in ControlUp. They wanted to know if it was possible to target only groups and not tags, and if all groups and tags were targeted by default. Another user confirmed that it is possible to deselect all options in the tags dropdown to target only groups, and that the "Groups OR tags" logic applies when both groups and tags are selected. The documentation will be updated to make this clearer. The relevant information can be found at https://support.controlup.com/docs/dex-platform-account-permissions#limit-permission-scope-to-certain-devices
Read the entire article here...
Read the entire article here...
Choosing the Right ControlUp Agent for Virtualized Domain Controllers
The question was raised about which ControlUp agent to install on virtualized Domain Controllers for monitoring purposes. It was recommended to install the ControlUp VDI Agent due to its merging of agent and Hypervisor data, while the Desktops agent is not as hypervisor aware. Both agents offer different features such as remote control, alerts, script actions, and historical data length. Preferences and technical reasons are discussed.
Read the entire article here...
Read the entire article here...
Can you Monitor Linux for Instant Clones with ControlUp?
A customer had an issue with configuring ControlUp for Linux instant clones. It was determined that Linux support for VDI is not currently available. The agent can be installed directly from the command line, but currently there is no option to register by device name. ControlUp for Desktops (CU4D) is used for monitoring Linux devices, but not for master image or instant clones scenarios. The customer was informed that this is a feature question on the roadmap, but no timeline is available yet.
Read the entire article here...
Read the entire article here...
Understanding the New Live Remote Management File Browser Feature on ControlUp
The new feature for Live Remote Management, File Browser, is discussed in a Slack post. It is helping the user to collect logs and pass files between systems. However, the default deployment settings only allow restricted permissions for Admin accounts. To fully utilize the feature, a custom role with necessary permissions must be created. A link to a blog post discussing the future of DEX management and asking for feedback on the new addition is also shared.
Read the entire article here...
Read the entire article here...
Troubleshooting the Management Option for File and Registry Browsing on ControlUp Live Features
A user encountered an issue with the new live features on ControlUp, specifically with the management option for file and registry browsing. After troubleshooting, it appears to be a permissions issue and potentially a global feature flag. The user was advised to log with support for further assistance.
Read the entire article here...
Read the entire article here...
Understanding Permissions for ControlUp File Browser’s Admin Role
A team member asked about the permissions for the Admin role in the newly launched File Browser. The ControlUp team clarified that this is by design and is meant to protect customers from unauthorized access to sensitive files. They suggested creating a separate "Super Admin" role with all the necessary permissions for RRM. More information can be found at https://support.controlup.com/docs/file-browser#permissions
Read the entire article here...
Read the entire article here...
Troubleshooting Device Details Error in ControlUp Endpoints
There was a discussion about an error message popping up when opening details for a specific device in Physical Endpoints/Dex portal. Support was contacted and a workaround for this issue has been found. A status update was provided and it was suggested to contact support. The maintenance was completed, but some users are still experiencing the error. The fix should be applied shortly, and logging out of SAML and logging back in is suggested to resolve the issue.
Read the entire article here...
Read the entire article here...
Assigning Multiple Triggers for a Script in ControlUp
A question was asked about assigning multiple triggers to one script. The solution was found to use Workflows or admin can directly do it in Devices.
Read the entire article here...
Read the entire article here...