The conversation on the company ControlUp discusses a crash occurring with the SECOCL64.exe application. Possible causes mentioned include a bug in the application binary, incompatible DLL injection, or a corrupt installation. It is suggested to check the event viewer, verify the installed version, and look for conflicting software. Other solutions suggested include reinstalling or repairing the application and checking for Windows updates. A custom dashboard will soon be released to make it easier to track crashes in an organization. It is also recommended to update audio drivers and disable DLL injections. Registries to enable crash dumps for SECOCL64 are provided for root cause proof.
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ControlUp for Desktops Training & Support Archives
ControlUp for Desktops (Edge-DX) training and support-related archives from inside the ControlUp Community on Slack.
Trouble with the SIPDEVICEGROUP Environment Variable
In a discussion about the SIPDEVICEGROUP environment variable, it was suggested that the EDXDEVICEGROUP variable may be more consistent. However, when checking the configuration data, there were still blank values. A solution was found when a user rebooted a PC that was reporting a blank value. The actual variables names are either SIPDEVICEGROUP or EDXDEVICEGROUP. Additionally, the device group can also be found in C:\ProgramData\ControlUp\EdgeDx\device_group.txt.
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Suggestions for Tracking Devices at Specific Office Locations on ControlUp
A user is looking for a solution to track devices being used from a specific office location, but there is currently a bug in the location history report regarding Windows devices. Other users suggest using geolocation through Powershell, but there are limitations with Entra joined devices. Further suggestions include using workflows and advanced features.
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ControlUp Agent Versions Report Only Shows Windows Devices
A user noticed that the Agent Versions report only showed Windows devices and asked if there was a way to view a list of IGEL devices by version number. Another member explained that the report currently only includes Windows and MacOS devices, but they will look into including other platforms in the future.
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ControlUp Agent and Inventorying UWP Apps
A user had a question about the ControlUp agent on Windows Endpoints not inventorying UWP apps located in c:\program files\windowsapps\. A member of the ControlUp team confirms that this is because only 32/64 bit apps listed in Control Panel are currently supported, but there may be future updates. Another user requested the ability to query standard exe/msi apps and UWP apps that are installed in user profiles.
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Ways to Filter Alerts in ControlUp
A user asked for a solution to filter alerts and only trigger them for specific tagged endpoints. Another user suggested using the _device_name index as a condition in a new alert, which would only send alerts for those 8 endpoints. The original user will try this out and the suggested method can potentially be used for other situations as well.
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Automatically Running Scripts for Specific Devices at Logon Event
Users discuss the possibility of implementing an automated script for specific devices with a certain tag at user logon events. The issue is being addressed as the team is currently redesigning the script module. The user is advised to check within the script for the desired outcome. No reference is made to specific team members.
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How to Run and View Output from PowerShell Scripts on ControlUp for Desktops
A user asked about how to run a PowerShell script and view the output for desktops on ControlUp. Gemini provided a helpful answer, explaining that a script can be created and run through the Scripts section in the ControlUp for Desktops console, with the output appearing in the Device Events log. The user tagged @member for feedback on this process. The steps to create a SIP event script were also provided.
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The Importance of DEX in M&A: Can ControlUp Detect Fragmented Packets?
Someone recently started working for a company with 1200 users and raised the importance of DEX at a roadmap session. They plan to showcase Control Up and asked if it can detect fragmented packets like Wireshark does. A member suggested checking with the Innovation Guild for relevant work.
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Exploring the Cause of BSOD with ControlUp Agent
A user inquired about seeing the ControlUp Agent starting before a BSOD on their machines. Another user suggested that the BSOD could have happened while the agent was not connected, and the details were only captured once the agent was started. The ControlUp agent is designed to capture BSOD details after the machine boots up from the blue screen.
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Read the entire article here...