A user asked about Syslog functionality for ControlUp logs on their SIEM tool, as they are exclusive users of Edge DX. Another user suggested using API's to extract logs, and mentioned the use of a cloud-hosted Splunk. They also discussed Windows event logs on endpoints, with event IDs for remote control/shadow and shell sessions. Mac logs are kept separately, and can be accessed through a specific command. An event staffer confirmed the information.
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ControlUp for Desktops Training & Support Archives
ControlUp for Desktops (Edge-DX) training and support-related archives from inside the ControlUp Community on Slack.
Accessing “Access Control” in ControlUp Edge DX
An admin asked how to give themselves access to the "Access Control" under Configuration in Edge DX. Access permissions have been moved to the URL app.controlup.com. A screenshot was provided.
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How Long is Data Retention for ControlUp Edge DX Reports?
A user asked about the data retention timeframe for Edge DX Installed Applications reports. The contractual answer is 1 month, but it was suggested that information may not always be true as it depends on the type of data being reported. Installed applications data shows all apps seen in the registry, and should go back to the first app ever installed on the device. It's recommended to download the report monthly and run any additional reports as needed.
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Enhancing EdgeDX File Transfer for Multiple Machines
A discussion took place about pushing files and applications remotely to multiple machines. Options such as Intune were mentioned, but the user was redirected to setting up a FTP/HTTP page to act as a repository. Future consideration will be given to enhancing the file transfer capabilities of EdgeDX for log collection and other uses - users should add this feature request to UserVoice with as much detail as possible.
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Troubleshooting ControlUp EdgeDX Portal After License Reactivation
A user asked if it took time for the ControlUp EdgeDX portal to populate after re-activating a license. Advice included trying the Solve URL and using incognito mode. Eventually, the issue was resolved without a clear reason. URLs mentioned included https://solve.controlup.com/orgname and https://app.controlup.com/orgname/saml.
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Gather Drive Type Information with ControlUp Edge DX
This discussion focused on how to use Edge DX to get drive type (SSD, HDD) information into Edge DX in multiple ways. The user initially wanted to see if the laptops they were using had SSDs or HDDs to troubleshoot a performance issue, and instructions were provided for manually and semi-automatically collecting the data. Edge DX also enables the user to create custom reports and set up persistent data collection, and includes a script to collect CPU temperature. The ControlUp Scripting Guide can be found at https://support.controlup.com/docs/scripting-guide.
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Auditing Remote Control Sessions with ControlUp for Edge DX Customers
Edge DX customers were looking for an audit of remote control sessions initiated through ControlUp. It was suggested to access "Configuration > System Events" to view the data, which can then be exported as csv. Alternatively, the Device Event tab can be used on each device. End User Activity is a feature to monitor user usage in terms of application.
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What Are the Requirements for ControlUp Scoutbees Custom Hives?
A user asked the system requirements for ControlUp Scoutbees Custom Hives. The answer is that almost any Windows machine is capable, and the official specifications can be found at the links https://support.controlup.com/docs/custom-hive-overview and https://support.controlup.com/docs/installing-custom-hives as the hives do not cause any load.
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Troubleshooting Linux Device Username Display Issue
A user was having difficulty with a Linux device that was not displaying a user, even though the user was logged in. After various troubleshooting requests from @member, it appears that the issue may have been caused by Wayland. The solution was to switch back to X11 by editing the custom.conf file in nano and uncommenting the WaylandEnable=false line. After reboot, the device should be displaying the username.
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Integrating the Enrich Browser Addin to ControlUp’s VDI Platform
A user queried about integrating the Enrich browser addin to ControlUp's VDI platform - currently only available on Edge DX. @member had been looking into ways to extend Enrich with data from the Real-Time DX solution, but feedback from users in the field is required before any decisions can be made.
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Read the entire article here...