A user asked about creating a report to display machine name, model, and BIOS versions, and was advised to use Edge scripting and SIP DATA tags to convert WMI objects to JSON. To make sure the data is current, they were also advised to overwrite the data each time, and to use their own index. Certifications were also recommended. The article at https://support.controlup.com/docs/edge-dx-scripting-guide#example-for-powershell was provided for reference. The user ultimately managed to create the desired report.
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ControlUp Edge DX Training & Support Archives
ControlUp Edge-DX training and support-related archives from inside the ControlUp Community on Slack.
Can ControlUp Remote DX be Installed on Dell Devices?
A user asked if the ControlUp Remote DX can be installed on Dell Thin Clients and Dell Wyse 5470 laptops - @member and @member confirmed that this was not on the supported list but that the integrated OS from https://www.dell.com/support/home/en-il/product-support/product/wyse-3040-thin-client/drivers# can be installed, with the RemoteDX, but not EdgeDX. @member helped clarify this, for which they were thanked with a beer.
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Read the entire article here...
Does ControlUp Support Nutanix Files?
A user asked if ControlUp supports Nutanix Files, and it was mentioned that while Nutanix Files specific metrics cannot be seen, AHV can be added for lots of storage information. EdgeDX from ControlUp is a different product and cannot be installed on an FSVM. It was suggested that adding Nutanix CE CVM nodes & Prism Central VM’s to ControlUp via Retouw.nl could give some insights. Furthermore, CIFS shares or SMB Protocols can be tested for availability using ScoutBees or a scheduled trigger that starts an SBA and alerts if anything fails.
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Read the entire article here...
Troubleshooting Scheduled Task with PS1 on Intune Laptop
A user encountered an issue pushing a PS1 to a remote Intune laptop to create a scheduled task. Suggestions to include code to set the output encoding to ensure non-ASCII characters are captured, and to set the principal for the task to run as system were offered. The user ultimately found success in adding code to set the principal for the task.
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Read the entire article here...
How to show only devices that have Zoom installed and allow to push a custom script via ControlUp Edge DX?
The user asked how to identify which devices have Zoom installed so they can bulk select and push a custom script. It was suggested that they check the Installed Applications report on ControlUp Edge DX, and in the new Devices 2.0 dashboard they will be able to filter devices by installed application and then bulk select to push the custom script. The installed applications/versions are updated on the desktop daily but can be forced by deleting the HKLM\SOFTWARE\Avacee\SIP\ScriptLastRunTimes value.
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Read the entire article here...
List of Processes for ControlUp Edge DX Monitoring
A user asked for a list of processes run with ControlUp EdgeDX and suggested whitelisting a path for updated executables. Security teams requested more information. Further guidance and resources can be found at edgedx-functions.azurewebsites.net and support.controlup.com.
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Read the entire article here...
Missing “Client Device Score” icon in ControlUp Solve?
Members discussed the issue of not seeing Client Device Score in ControlUp Solve, and why metrics like Client Wi-Fi Signal, Lan Latency, Total Session Latency, and Internet Latency indicate the score. They concluded that Remote DX must be installed on the endpoints and the registry values need to be deployed. Members also noted that 3rd party software can be tricky with virtual channels, and that the default MSTSC rdp client should be used. Support ticket can be created at support@controlup.com.
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How to allow scripts / commands to work in ControlUp Edge DX?
A user inquired about needing to do something special to allow scripts/commands to work in ControlUp's Edge DX. It was suggested to move the question to the 'Controlup-edge-dx' channel, and a support worker offered to check in with the scheduled engineer. It was then revealed that the issue was related to solve actions instead of Edge DX, and the discussion was moved to the relevant channel.
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Driving Use Cases for Choosing ControlUp Edge DX
Two members discussed the driving use cases for choosing ControlUp Edge DX, including Corp laptop having VPN connectivity issues, seeing network latency/connectivity/ISP, and providing admin-level support to users' machines even when not connected to a VPN. Edge DX is designed for FatClients, providing detailed information without needing to be connected to VMs. RemoteDX can also be installed but is solely for showing information while connected to Win365, XenDesktop or Horizon.
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How to Get Started with ControlUp Products
Chad asked about the ControlUp products Realtime DX, Edge DX, and Scoutbees. These products are used to manage physical and virtual desktops respectively, as well as diagnose issues, automate tasks, measure UC&C engagements, and test SaaS apps. With a 21 day trial of the products, Chad can gain a better understanding of the features. For additional assistance, Chad is encouraged to engage with the Pre-sales team or contact the Support team. Links to helpful resources such as a demo video and getting started guide were shared.
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Read the entire article here...