A user wanted to understand the cause of an input delay (measured at 60s), but the CPU said 21%, hover-over didn't show anything, and active processes revealed nothing more than 0%. The suggestion was to look at the process_stops index, but there is no way to add this into an alert for easy identification.
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ControlUp for Desktops Training & Support Archives
ControlUp for Desktops (Edge-DX) training and support-related archives from inside the ControlUp Community on Slack.
Upgrading Devices to Windows 10 Version 22H2
A user asked about upgrading devices running Windows 10 version 1909 to 22H2 with a script, and it was suggested that they use a patching manager like WSUS or SCCM. ChatGPT also provided a link to a resource for more information at https://chat.openai.com/share/c88a87a6-dccd-4008-9d32-8f6ea84b3019.
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Read the entire article here...
NEW ControlUp Edge DX, RealTime DX Updates!
We have updated our ControlUp Edge DX and RealTime DX solutions and added many great new scripts to help our customers solve problems and create really happy end-users!
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Read the entire article here...
Using ControlUp to Monitor RDSH Sessions and Reboot Devices on IGEL OS
A user asked if they can use ControlUp to monitor RDSH sessions and reboot sessions or Thin Client devices if necessary. Kursten suggested to add the RDSH hosts to the console and set up a trigger with a filter for the logoff script action, and said Thin Client devices could be done via Edge DX. They pointed to the ControlUp Academy for recommended training and to a Use Case for instructions on creating a trigger. Kursten also suggested looking into IGEL ThinClients, which have a post session command to "reboot". The Academy link can be found at https://cuacademy.controlup.com/.
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Read the entire article here...
Creating Toast Notifications With ControlUp Edge DX Scripts
A user asked about creating Toast Notifications with ControlUp's script for Edge DX. After getting an error in the script, they asked for help and received two examples from @member. It was also mentioned that BurntToast, a PowerShell module, could be installed and used with Edge scripts.
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Read the entire article here...
How to onboard a Device with ControlUp’s Edge DX
A user was having trouble finding the agent download section on the ControlUp console. It was suggested to either go to the organisation's download section or devices which has a settings button for Edge DX. The user thanked the team for the advice and also gave some feedback on improving the menu button for better visibility. ControlUp have acknowledged the feedback and will look into it.
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Read the entire article here...
What is the Changelog for ContrlolUp Edge DX Agent?
A user asked if there was a changelog available for the EdgeDX Agent, which can be found here: https://www.controlup.com/controlup-release-notes/.
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Read the entire article here...
Investigating Discrepancy Between Blue Screens on Dashboard and Reports
A user reported discrepancies between blue screens shown on Dashboard and Reports which may be related to agents prior to 2.12.8. It was confirmed the machines have 2.12.8 installed and there were no filters set in the Dashboard. A fix to ensure accurate reporting for older agents is going in this weekend to address this issue.
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CPU Data Points Not Showing Any Service Processes in ControlUp
A member reported an issue where the data points on the CPU graph do not show any service processes. This is happening on all of Eugene's devices running Windows and macOS. ControlUp's support will check the issue and reach out to Eugene with a support ticket.
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Read the entire article here...
Investigating Logic Monitor Hack Fallout with ControlUp Endpoints Isolated
In response to the Logic Monitor Hack in a development Org, the endpoints NICs have been disconnected to isolate them from each other and the internet, which may last for a total of 5 days. To investigate potential fallout, the new DEX console has been accessed and some Scoutbees have been disabled. ControlUp Monitors will not be collecting data as all endpoints have been isolated. For edge dx devices, these will keep collecting data while offline, and will ship that out once they have connection.
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Read the entire article here...