When using agent version 2.11.1.1598 (GA) with the "Send CTRL+ALT+Delete" button, it does not work. It is not possible to update a couple agents to a beta version via the GUI and manual download/installation is required. Agent Manager must be stopped or uninstalled and only the agent should be upgraded. Version 2.12 will solve the issue and the estimated date for it being out of beta is unknown. https://controlupcommunity.slack.com/archives/C0468TJNRN1/p1681824633585269
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ControlUp for Desktops Training & Support Archives
ControlUp for Desktops (Edge-DX) training and support-related archives from inside the ControlUp Community on Slack.
Can Display Scaling be Used When Remote Controlling PCs?
Simon asked if it was possible to use display scaling when remote controlling a PC. Tom replied that while it is not currently available, the new ControlUp 2.12 agent will display a single monitor on devices with multi-monitor display, and provided a screenshot of the feature as an example.
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Read the entire article here...
Trouble Targeting AD User Groups for the ControlUp Sentiment Survey Setup: Need Advice
Good day,
I am trying to setup a user sentiment survey for our customer. I encounter an issue while targeting a specific AD user group, I cant seem to t...
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Read the entire article here...
Community Benchmarks Implementation and Overall User Experience Score in Insights?
The user asked if Community Benchmark stats are available only in the Insights > Logon Duration tab, and if there is a benchmark score for overall user experience that combines UX metrics. It was clarified that there is no UX score benchmark yet, but it is part of ControlUp's roadmap. Additionally, CPU/RAM/IOPS usage benchmark is shown in the App Trends report.
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Read the entire article here...
Anyone experiencing Teams crashing or not opening with ControlUp Edge DX, Beyond Trust Endpoint Privilege Management (Avecto), despite ControlUp exclusions?
A user asked if anyone is using EdgeDX and Beyond Trust Endpoint Privilege Management (Avecto) in their environment and experiencing issues with Teams crashing or not opening. ControlUp has exclusions in place, but the issue persists. Following registry entries should indicate exclusions put in place by the Avecto team. Communications between ControlUp and Avecto support may be necessary to troubleshoot the issue further.
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Read the entire article here...
What Condition Should I Use to Set Up an Alert in Solve for Edge DX When a Ping is Missed?
To set up an alert in Solve for Edge DX when a ping is missed. What condition would I use?
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Read the entire article here...
Understanding ControlUp Edge DX Geolocation
Edge DX and geolocation issues were discussed; Windows Location Services is used and if not enabled the ISP is looked up, followed by a default centre in Wichita. An article was suggested for further info - https://support.controlup.com/docs/device-geolocation.
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Read the entire article here...
How to fix messed up one of the data indexes, now opens to grey screen with no records
To solve the issue of a grey screen when trying to access a custom data index, it is suggested to delete the whole index and build a new Object with all separate items. The object should include `'NIC Name'` and `'ipconfig interfacealias='` properties, and have to work around `IPv4Address` and `DNSServer` which are arrays. Deleting the index will allow the agent to send data again, and regenerate the index.
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Read the entire article here...
ControlUp Devices page become super slow to load and be able to interact with?
Users were experiencing slow load times when interacting with the Devices page, and believed it was due to seeing too many devices at once being set at 100. It was suggested to switch to 10 or 20 devices to improve responsiveness, however this was previously set up to 50 devices without issues. Coincidentally, users also noticed the online column now had color shading, but this was unrelated, as this was due to different filters being set.
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Read the entire article here...
Can ControlUp Real-Time Be Deployed in an On-Premise Environment?
A user asked if it was possible to deploy Real-Time Diagnostics in an on-premise environment, which is possible with a fully on-premise solution. HP thin clients can be added to Edge DX, which is cloud-only and can get remote DX data from them but not the devices themselves.
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Read the entire article here...