A user asked about EdgeDX API, looking for a best Index to use and if an API request should be sent for each device. It was suggested to use the (hidden) _devices index and take inspiration from the Edge UI, which can be accessed by pressing F12. Lastly, using the Get-EdgeDXIndexData with a maxrecord of 10000 was suggested which would retrieve all the records.
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ControlUp for Desktops Training & Support Archives
ControlUp for Desktops (Edge-DX) training and support-related archives from inside the ControlUp Community on Slack.
Edge DX Agent Beta Bits & Auto Update Agent
A user experienced the Edge DX agent reverting from the beta version to the non-beta version due to Auto Update Agent being enabled. Questions were asked about the version which should be showing if the user is on Beta, and answers indicated that version 2.12.0.2162 is the current version. The File transfer feature was mentioned as a benefit. The explanation for the reverting was that the user had to choose one of the Beta versions in the Agent section of Settings.
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Health Checks for VMware UAGs Using Horizon and UAG APIs within ControlUp
A user asked for suggestions on what metrics to assess in a project to do better health checks on VMware UAGs using Horizon and UAG APIs. Ideas include alerting when a connection server exceeds a threshold, and when services are not in a running state, as well as low available memory and high CPU. These metrics would also be desirable to display in ControlUp's Solve and Console. Discussions also included Dennis' idea to bring the data to Edge DX and a feature request for UAG data.
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How to Make ControlUp Edge DX Recognize Windows-Based Thin Clients
A user was having an issue with Windows-based thin clients not showing up properly on Edge DX when the device image was sysprepped and reinstalled. Edge has a UID stored in the programdata folder which marks the device as unique. To solve this issue, the UID must be removed before sealing the image, and then a new UID will be generated when the Edge agent is restarted. The UID file can be found in C:\programdata\Avacee\sip_agent\cachefiles.
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Tackling Peak User Input Delay (secs) with ControlUp
Trentent gave advice seeking to identify why application performance on physical machines had a peak user input delay up to 15 seconds - the default trigger priority boost for processes has a threshold of 300ms. Edge DX was installed and CPU spikes were not observed. It was fixed in the Beta 2 for Windows and can be due to any number of causes such as latency with proxies and disk issues. User input delay can be inspected with the newest agent.
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How to Kick off Windows Systemreset Command from ControlUp Edge DX?
A user wondered if there was a way to kick off the Windows "systemreset -factoryreset" command with a script from Edge, as an alternative to the user going into recovery mode, but it seems that a prompt is required which will be unanswered if the user is not logged on. The user would not like to automate this process and the solution may not be worth the effort required to make it 100% safe.
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The Benefit of Running RemoteDX and EdgeDX Together
A user asked if there was any benefit to running both RemoteDX and EdgeDX in addition to each other. They are completely different, with RemoteDX adding extra metrics to VDI sessions and EdgeDX focused on corporate physical endpoints. Though each offers different data, there is benefit in drilling down from RemoteDX to the device in EdgeDX. Real-Time DX and Edge DX are two different products, so EdgeDX data is not viewable in Real-Time DX but Solve and DEX provide this data in the same web interface.
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Numerical Sorting in Custom Reports with ControlUp
A user asked about numerical sorting in custom reports with ControlUp. It was suggested that the data must first be interpreted when creating an index, meaning numbers must be read as numbers. If uploading decimals, multiplying them by 1000 can be a workaround. URLs mentioned were not included.
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How to Run Scripts Periodically in ControlUp Edge DX
A user asked if it was possible to run a script periodically on a subset of clients in Edge DX. Suggested methods included using device tags and environment variables, or using Get-Random. Filtering by Edge DX device group is possible with the SIPDEVICEGROUP environment variable. More information can be found in the ControlUp documentation at https://support.controlup.com/docs/edge-dx-scripting-guide#example-for-powershell.
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How to generate a report of network latency (session latency) of one specific day in ControlUp Edge DX?
A user asked about obtaining network latency reports for a specific day - it can be done by creating a custom report on the Edge DX platform. For help, they can go to the site mentioned.
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Read the entire article here...