The discussion focused on the Solve feature of ControlUp, particularly its topology view, per column filters, integration of components, RemoteDX graphical layout with Blue computer icon for direct access to physical endpoint, and script-based actions. It is also web-based and works on Macs.
Read the entire article here...
ControlUp Edge DX Training & Support Archives
ControlUp Edge-DX training and support-related archives from inside the ControlUp Community on Slack.
Investigating Delays for Dedicated Citrix MCS VDI
A user reported that all applications on their dedicated Citrix MCS VDI, which has 6xCPU and 64GB RAM for running Bloomberg and other heavy apps, have experienced delay, including mouse delays. It was suggested to check the latency Last metric in the RT console, or the latency metrics via the Session Details report in Insights. RemoteDX and Scoutbees were also mentioned as useful tools to check the endpoints network conditions and latency to the backend servers. A temporary license had been applied for to test these products.
Read the entire article here...
Read the entire article here...
Anyone have experience with ControlUp Edge DX & XenApp provisioned TS / VDI?
A user asked about experience with EdgeDX and XenApp provisioned TS/VDI and was recommended to deploy RealTimeDX instead due to its stateless nature and the fact that it will need rebooting to change the device ID and lose historical reports. To overcome this for Teams Monitoring, the user could install the EdgeDX Agent with a known switch, make a hardcoded link from the C and D drives, and set the custom RegisterWithDeviceName setting to be true. The user then asked if this was officially supported and if it would be coming to EdgeDX or Realtime/Solve, and was told that it is very interesting.
Read the entire article here...
Read the entire article here...
Setting up Alert for Remote On-Prem Servers in ControlUp
Several users asked about creating an alert to notify them if two on-prem servers are offline longer than 10 minutes. It was suggested to set up a script to check the servers and additional metrics every 10 minutes, run a Scout to test ports for the service, or use the ‘System Down’ trigger in Console (RealtimeDX). A brainstorm session was organized for the next day to further discuss the issue.
Read the entire article here...
Read the entire article here...
Running ControlUp Edge DX on Dell ThinOS
ControlUp users discussed a potential Edge DX plugin for Dell ThinOS. Dell mentioned the same feature six months ago, however, there has been no official announcement since. ControlUp users receive reports of both Edge DX and Remote DX. Remote DX is available in the ThinOS 9.1 release but Edge DX will not be accessible until the ThinOS moves to Ubuntu next year. A package is available if users wish to push it themselves.
Read the entire article here...
Read the entire article here...
Viewing Survey Results with ControlUp User Sentiments Beta
The discussion discussed a beta version of the User Sentiments feature and how to view survey results. It was suggested that optional questions may be the cause of one survey response not displaying as the other two. The Edge DX agent is available as a workaround. Survey results can be viewed on the Dashboards and Surveys section.
Read the entire article here...
Read the entire article here...
Logon duration is available in ControlUp Edge DX from the logons and user sessions report
A user asked if there was a way to report the logon duration of an endpoint from sign-in to landing at the desktop, as well as a way to report the reboot time of the endpoint. The logon duration can be seen in the Edge DX 'Logons and User Sessions' report, while the reboot time could be reported using a custom report from the Windows Shutdown/Reboot Event IDs. The user appreciated the tip and said they would look into it.
Read the entire article here...
Read the entire article here...
Experiencing Poor Performance in Remote DX on VMs?
Users have experienced poor performance when using ControlUp Remote DX on virtual machines, and wondered if others have had similar issues. It was suggested that they try RDP on a physical machine to test the issue, and to use LDAP or SAML with Solve instead of VNCing through a jump-box. As a workaround, users can minimize their VM for the app they need, which is a little inconvenient, but can make their lives easier.
Read the entire article here...
Read the entire article here...
Does ControlUp Edge DX Agent Call downloads.sip.controlup.com on install?
When deploying the ControlUp EdgeDX Agent with the Agent Manager, it calls to downloads.sip.controlup.com to pull down the assigned version. If on-prem, a proxy bypass must be done for downloads.sip.controlup.com even if the agent is pre-packaged so that future "upgrades" can be done.
Read the entire article here...
Read the entire article here...
How to create a blacklist of applications in ControlUp Edge DX
A user asked if they could create a blacklist of applications in Edge Dx. It is not currently possible to prevent applications from launching in this way, however, scripts and alerts can be used to detect and remove forbidden applications. An alert template for this can be deployed with Edge Dx, as well as AppLocker registry keys.
Read the entire article here...
Read the entire article here...