A user had setup ControlUp Solve / Edge access for help desk guys, however they weren't seeing the same controls on their Edge machines as the user could. Checked permissions as a suggestion, the user found that the permissions were set under Edge DX. They only had the viewer role, which resolved the issue. Access can be found in Edge via Solve Configuration > Access Control, and Solve has manager & non-admin security policies.
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ControlUp for Desktops Training & Support Archives
ControlUp for Desktops (Edge-DX) training and support-related archives from inside the ControlUp Community on Slack.
How to Execute Scripts in ControlUp
The user asked about executing scripts in ControlUp - this can be done with an MFA authenticated token or API Key. Dennis has the Powershell to do this, and Wouter advised combining specific scripts and tags examples to do this. Developer mode was suggested as a helpful trick to learn.
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Read the entire article here...
Is there a 5000 row limit to data returned via ControlUp API?
A user asked about the row limit of data returned via the API - they needed to use Export to CSV for 65k max. To retrieve this data, the user should add to the end of the URL, 'export=true'. Thanks to Wouter, the user now knows how to gain this data.
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Read the entire article here...
Investigating Network/Internet Connection Drops with ControlUp Latency Report
The user asked about a graph showing gaps in latency numbers which indicates a drop in the clients network/internet connection. It was suggested to set up Scoutbees and monitor wifi as part of the issue resolution. Having 3 targets in the latency report and seeing gaps in the same spot for all 3 targets could point to an issue with the user's cable, router, modem or ISP. ControlUP traceroute info might also be helpful.
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Read the entire article here...
How to Clean Up Solve After Uninstalling Edge DX Agent
A user asked if uninstalling the Edge DX agent from clients would clean up from Solve automatically. The comment included a setting that enabled the user to do this, and they expressed gratitude for the help. The user then requested Intune to be deployed to all their devices, to which the response was that it was done.
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Read the entire article here...
How to Access Historical Graphs and Reports in ControlUp Edge DX?
In ControlUp Edge DX, users can access historical graphs and reports of device data. Users can also set their chart columns to 1 for more space in the chart, which will be particularly useful for longer time periods. The default is 4 columns.
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Read the entire article here...
how to Build Custom Reports for ControlUp Edge DX?
A user asked how to get a custom report built for ControlUp Edge DX, a report that shows the total time a computer has an active session in a week. Tom provided links to relevant reports and discussed EU laws and active time recording. Filters can also be put in place to prevent "cheating the system", such as time-keeping utilities like Caffine.exe.
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Read the entire article here...
Best Practice for Updating the ControlUp Edge DX SIP Agent
The best practice for getting the EdgeDX SIP Agent to a newer version is setting the version in the Console and letting the Agent Manager update automatically. The Agent Manager checks for a new version every X time, and selecting the latest version in the drop-down and clicking "save agent versions" will auto-update machines with the Agent Manager installed. Further information can be found at https://support.controlup.com/docs/edge-dx-agent-installation.
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Reporting Poor Connections in ControlUp
A user asked for suggestions on how to report on user connections with poor latency, signal strength, and RTT. They could utilize the Network Dashboard to report on top bad latency, longest traceroutes, plus pull data from Configuration > Data > device_status and set alarms to alert on select fields. They can also export the data from ControlUp into MS Excel for more complex reporting. Futhermore, more features are in the roadmap to expand reporting in the future. Links to two articles were provided for more information.
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Read the entire article here...
How to Deploy ControlUp Remote DX on IGEL Devices
A user asked about the best or newest way to deploy/update ControlUp Remote DX on IGEL. The Igel firmware release 11.08.230 includes ControlUp Agent 8.1.5.500 and the user asked how to activate this feature. The user was given advice to move away from Real-Time but add them to Edge DX. As of 11.04 and earlier, the user was advised to use a custom partition. There is a bug that prevents the user from connecting after June last year, though. The user can download the ControlUp Remote DX Agent install script for IGEL devices using OS v11.05.152 and test it on OS v11.07.198.
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Read the entire article here...