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ControlUp for Desktops Training & Support Archives

ControlUp for Desktops (Edge-DX) training and support-related archives from inside the ControlUp Community on Slack.

New “Group” Feature in ControlUp Script Creation Page Explored

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Users were discussing a new "group" feature in script creation that allows them to assign scripts to a role and limit the access users in that role have to certain scripts. There is also the ability to filter in the devices overview and multi select and run scripts against these. The same term "group" is used elsewhere, causing confusion, and @member was asked for input regarding customizing the group name and being able to target scripts against devices in a group or tag.

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How to Set / Override the Controlup Edge DX Location Manually

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A user asked about manually setting the Controlup EdgeX location. It is possible to override the location using the IP address and a script is provided to check the IP address against known subnets and their corresponding locations. Locations must be set on the tenant side and must be in valid JSON with the property "LocationsByIpRange". ControlUp does not offer specific documentation for this feature. The script and full JSON example are included in the discussion.

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Is ControlUp Edge DX compatible with base images in a VDI environment, considering GUID issues?

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Edge DX was discussed for use in a VDI environment. Realtime is a better product for virtual environments but Edge does have the user productivity reports which appealed to the client. To make Edge work in a VDI, the registration process must be changed to use machine names instead of GUIDs and a "VDI or don't start service" parameter for the installer must be used. The Edge DX report for Top URLs was also mentioned and can be found in the Dashboards/End User Activity of the knowledge base (https://support.controlup.com/v1/docs/edge-dx-agent-distribution-and-installation-for-windows#command-line-agent-installation).

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ControlUp Agent and Remote DX Installation on an On-Premise Environment

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A user asked about installing the ControlUp agent and Remote DX across an on-premise environment, with IGEL and Windows PCs as clients. In order to control both from the console, version 8.8 and HKEY_LOCAL_MACHINE\SOFTWARE\Smart-X\ControlUp\Console\EnableAgentManagement set to 1 are required. The Remote DX should be installed via SCCM, as per Microsoft's policy. Full details can be found on the ControlUp Support Upgrade Guide, linked here: https://support.controlup.com/v1/docs/upgrade-guide-for-hybrid-cloud-8-x-to-8-8#upgrade-controlup-agents.

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How to Prompt Users to Reboot with ControlUp Script Actions

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In order to have a script take action on a workstation and prompt the active user to reboot, various options were discussed, such as Toast Framework, Msg.exe, and Executables available in Edge DX. Edge DX has a local Executable to send customizable messages without the need of API, which can be used for the task. More information about Edge DX and Invoke-CUAction can be found in the ControlUp Support website (https://support.controlup.com/docs/invoke-cuaction).

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How can I create a group-specific offline device alert in ControlUp Edge DX without using static IPs?

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A user asked for help creating an alert in ControlUp Edge DX to detect when a device from a particular group goes offline. It was suggested that the Last Communication property is used to calculate "offline", and a static value could be used in the current alert system. The REST API can be used to get machines that have been offline for a certain amount of time. It was also suggested to look at the bell icon when creating an alert as a list of values with descriptions should be available.

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