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ControlUp for Desktops Training & Support Archives

ControlUp for Desktops (Edge-DX) training and support-related archives from inside the ControlUp Community on Slack.

Troubleshooting Dashboard Access on ControlUp

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A user is having trouble accessing dashboards on ControlUp and asks for help. Another user responds that the dashboards are still in beta and may require specific prerequisites, such as enabled end user activity tracking. The first user confirms they have a desktops license and suggests it may not be working due to a renewal issue. They express hope that the feature will be extended to VDI and have submitted feature requests for report formatting. Another user responds that ControlUp is working on enabling VDI and more. The first user mentions having a case open for the license issue.

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Can You Hide the White Box During Remote Shadow Sessions on ControlUp?

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A user asked if it is possible to hide the white box during Remote Shadow sessions without notifying colleagues. Others in the discussion found it amusing and confirmed that it is not possible to disable the white box feature. Conflicting it would not be possible for most companies to have this feature removed. It was mentioned that there is no configuration to disable the feature.

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How to Add Custom Locations for ControlUp Endpoints

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A user was looking for an easy way to add 500+ IP scopes as custom locations for ControlUp for Endpoints. The option of doing this manually seemed inefficient, so they asked @member for a solution. ControlUp suggested using Device Tagging, which can also help with tracking network issues. Further input from @member was requested.

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Troubleshooting Location Issues in ControlUp

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The team discusses a location issue, with one user's location showing up incorrectly. They speculate that the location may be based on the user's ISP address or obtained by the user's device. It is also mentioned that the red icon should show the location obtained by the user's device. The discussion does not provide a definitive solution.

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Categorizing Scripts and Actions in CU4D

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A user suggested implementing a feature to categorize Scripts/Actions in CU4D, but it was clarified that this is currently only available for VDI. There is no mention of this feature being added in the road map. The person who clarified is tagged but not mentioned by name.

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Troubleshooting Wi-Fi Signal Timeline in ControlUp for Desktops

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A user reports that the Wi-Fi Signal Timeline in ControlUp for Desktops shows "No Wifi" while their device's network section displays it as connected. It is later discovered that a VPN could be the issue, and enabling the Location service may fix it. However, there may also be a fix in the works. Relevant links: https://learn.microsoft.com/en-us/windows/win32/nativewifi/wi-fi-access-location-changes

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Troubleshooting the SECOCL64.exe Crash in ControlUp.

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The conversation on the company ControlUp discusses a crash occurring with the SECOCL64.exe application. Possible causes mentioned include a bug in the application binary, incompatible DLL injection, or a corrupt installation. It is suggested to check the event viewer, verify the installed version, and look for conflicting software. Other solutions suggested include reinstalling or repairing the application and checking for Windows updates. A custom dashboard will soon be released to make it easier to track crashes in an organization. It is also recommended to update audio drivers and disable DLL injections. Registries to enable crash dumps for SECOCL64 are provided for root cause proof.

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