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ControlUp for Desktops Training & Support Archives

ControlUp for Desktops (Edge-DX) training and support-related archives from inside the ControlUp Community on Slack.

Troubleshooting BSODs with ControlUp

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A member shared their experience of seeing a BSOD on a device without any alerts or restarts triggering. Others tried to troubleshoot the issue and determine if the event was recorded. A call was suggested for easier communication. A possible solution was also suggested - checking the WER data during device start. A call was scheduled for further discussion.

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Controlling Location Information on ControlUp: What’s Possible?

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A user asked about the possibility of blocking location information for specific devices. ControlUp team responded that it is currently only possible to disable location information for all devices, but they are working on a solution to disable it for specific devices within the next month. However, it is not currently possible to restrict specific users from seeing location information for certain devices.

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Troubleshooting Dashboard Access on ControlUp

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A user is having trouble accessing dashboards on ControlUp and asks for help. Another user responds that the dashboards are still in beta and may require specific prerequisites, such as enabled end user activity tracking. The first user confirms they have a desktops license and suggests it may not be working due to a renewal issue. They express hope that the feature will be extended to VDI and have submitted feature requests for report formatting. Another user responds that ControlUp is working on enabling VDI and more. The first user mentions having a case open for the license issue.

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Can You Hide the White Box During Remote Shadow Sessions on ControlUp?

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A user asked if it is possible to hide the white box during Remote Shadow sessions without notifying colleagues. Others in the discussion found it amusing and confirmed that it is not possible to disable the white box feature. Conflicting it would not be possible for most companies to have this feature removed. It was mentioned that there is no configuration to disable the feature.

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How to Add Custom Locations for ControlUp Endpoints

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A user was looking for an easy way to add 500+ IP scopes as custom locations for ControlUp for Endpoints. The option of doing this manually seemed inefficient, so they asked @member for a solution. ControlUp suggested using Device Tagging, which can also help with tracking network issues. Further input from @member was requested.

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