A user asked where to find changes between different builds of the same version of ControlUp monitor/agent. Another user shared information from the release notes, including a hotfix for agent outbound connection issues. The first user said they will skip the hotfix as they do not use AVD.
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ControlUp Real-Time DX Training & Support Archives
ControlUp Real-Time DX training and support-related archives from inside the ControlUp Community on Slack.
Troubleshooting “Failed to Authenticate” issue on ControlUp Monitor Server
A user was experiencing an issue with a monitor server, receiving a "Failed to authenticate" message. They had tried various solutions including double checking the time on the server, but a colleague was eventually able to solve the issue by identifying a mismatch between the certificate used and the one on the machine. Reinstalling the DX console and relinking resolved the issue.
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Read the entire article here...
How to Export Data into Files using ControlUp Trigger
A user asked for assistance in creating a trigger to log high CPU loads of RDSH machines and export it to a file. Another user suggested using the "Dump views to disk" action, which can extract data from the csv that is generated when the trigger is set off. No ControlUp URLs were mentioned.
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Read the entire article here...
Missing Community Scripts Tab on ControlUp v9
A user asked about the missing Community scripts tab on v9 and someone suggested clearing the console cache in the AppData\Roaming\ControlUp\ControlUp Store folder and then reopening the console to allow it time to pull down the data and create the tab.
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Read the entire article here...
Upcoming Feature: Triggering Windows Events with “Information” Type on ControlUp
A user asked if it was possible to trigger windows events with "Information" type, and was informed that this is not currently supported. However, it will be available in a future release and a PowerShell script can be used as a temporary workaround. Another user thanked for the information and asked if there was a feature request submitted for this. The team at ControlUp responded that enhanced log monitoring, including triggers for Information-level events, will be integrated soon and they are looking for partners to help understand use cases. There was a question about adding trending for events and the response clarified this as having a trend analysis for events.
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Read the entire article here...
Understanding the “Failed to create PAT” Error Message for Outbound Communications in ControlUp
Users discuss the "Failed to create PAT" error message, with some providing background information that the PAT is a unique JWT for each agent machine and serves as a security mechanism to authenticate agents against monitors. Some users suggest discussing this further in private before summarizing in the thread.
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Read the entire article here...
How to Reconnect Systems Configured for Outbound Connection on ControlUp?
There is a discussion about how to get systems configured for Outbound Connection to reconnect when in a disconnected state. It is mentioned that the agents should try to connect by themselves unless they are stopped. One user had more success restarting just the monitor service. Another user mentions a new version (9.0.0.1680) that should fix outbound communication issues, with a link provided for the download.
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Read the entire article here...
How to Access Audit Logs for Trigger Edits in ControlUp
A user inquired about audit logs for trigger edits, which are available in ControlUp's own audit log and syslogs if configured. The logs can be found in the VDI menu of DEX.
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Read the entire article here...
Event Log Triggers and Incidents in ControlUp
In a Slack discussion about event log triggers and incidents, a user asked if a new trigger could be created for a specific event log source and if it would still be logged as an incident if no follow-up action was attached. Another user suggested using the "Events" tab at the bottom for live events, while another recommended using Powershell to retrieve events captured through incidents. The "Top Windows Events" report in DEX was also suggested as a potential resource.
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Read the entire article here...
How to Restart a Service Across Multiple Machines in ControlUp
A user asked for the best way to restart a service across multiple machines. Other users suggested using the list of services on the left side of the ControlUp interface to right click and select which machines to apply the action to. A user thanked them and said they would try it out.
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Read the entire article here...