A user experienced issues with upgraded servers that were reporting to the wrong site. They received helpful information and links on how to fix this issue. Additionally, a related question was asked about updating template machines and their effect on new deployments. They were informed that the outbound change would need to be made on new deployments.
Read the entire article here...
ControlUp Real-Time DX Training & Support Archives
ControlUp Real-Time DX training and support-related archives from inside the ControlUp Community on Slack.
How to View Client OS in ControlUp Reports
A user asked if there is a report that can show client OS, but realizes that it requires RemoteDX to accurately report. Landon points out that the Client OS can be found in the Session Activity report. The only way to detect the client OS without RemoteDX is by using the ICA version and a lookup table of those versions.
Read the entire article here...
Read the entire article here...
Troubleshooting Connection Between ControlUp EUC and VMWare Horizon 8
A user asked for help connecting ControlUp EUC to their Connection servers after upgrading to Horizon 8 in VMWare environment. They have added the ControlUp servers to the lock.properties file on their connection servers, but still keep running into a 421 error. Other users suggest checking the upgraded CU agent on all data collectors and delivery controllers, as well as checking communication between the console server and connection servers. Horizon 8 version may also play a role in the issue.
Read the entire article here...
Read the entire article here...
ControlUp v9 introduces built-in folder synchronization feature
After upgrading to v9 of ControlUp, a user had an issue with a sync using the universal euc sync script. ControlUp support helped them with a new feature of v9 - built-in folder synchronization, which can be found in EUC setup and should replace the previously used script. A link to the documentation for this feature was provided. The user disabled their old scheduled trigger for running the script.
Read the entire article here...
Read the entire article here...
Learning how to Set Up Virtual Channel Policy in Citrix for Remote DX
A user had a question about setting up the virtual channel policy in Citrix. They asked whether the version number needed to be added or if it could be left as #. Another user clarified that for Citrix versions before 2206, a # was used and for later versions an asterisk wildcard (*). A link to a solution with more information was provided.
Read the entire article here...
Read the entire article here...
Troubleshooting ControlUp Error Message
The team discussed an error message that was appearing when trying to access ControlUp. It was suggested to check the URLs needed to access the service, SSL inspection, and network communication. Some URLs required for v9 may need to be whitelisted. A tool was released to test network connectivity to ControlUp cloud services. The URLs and relevant validation results can be found at https://support.controlup.com/docs/how-to-check-network-connectivity-to-controlup-cloud-services?highlight=netwrok%20test%20tool.
Read the entire article here...
Read the entire article here...
Troubleshooting Outbound Agent Communication Issues at ControlUp HQ
A user reported an issue with outbound agent communication and shared event logs for troubleshooting. Another user suggested using procdump to gather more information. Someone else mentioned having a similar issue and provided a support case number. Procdump was used to generate additional logs for a development team to review.
Read the entire article here...
Read the entire article here...
Troubleshooting User Login and Logoff Triggers in ControlUp
A user was having trouble with User login and logoff triggers. Another user suggest checking the incidents pane in the config console to see if any trigger events were recorded. The first user was able to see User Logged On events but not User Logged Off events. Others chimed in to say that all triggers, regardless of action, should record an incident. Further troubleshooting was needed to understand why the trigger was not working.
Read the entire article here...
Read the entire article here...
ControlUp’s Plan for Replacing Solve Tab in Console00
A user asked about plans to replace the Solve tab in the Console with a Dex tab, since Solve is no longer available. Another user mentioned that there is already a Dex button but it will not function as a SSO. The console will require users to log into Dex first in its next version. The HybridCloud RealtimeDX v9 also has a DEX button and Solve/IOP tab, and it is recommended to set up SAML for SSO. A link to ControlUp's support page on SAML SSO for Dex was provided.
Read the entire article here...
Read the entire article here...
Troubleshooting Hyper-V Hosts Not Appearing in ControlUp Realtime Console
A user had an issue with their new 2022 Hyper-V hosts not showing up as hosts in the realtime console and giving an error when trying to add them. A member suggests that the problem may be due to not deploying the agent to all the hosts, which is necessary for them to show up on the tree and work properly.
Read the entire article here...
Read the entire article here...