Credentials for Apps/Desktops on Scoutbees are encrypted either in a database or with AWS-vault, depending on whether the Scout is running on a cloud hive or a custom hive. When configuring a custom hive, the credentials are stored only locally in a file. For further information see https://controlupcommunity.slack.com/archives/C046DUGB6M9/p1668549692870029.
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ControlUp Scoutbees Training & Support Archives
ControlUp Scoutbees training and support-related archives from inside the ControlUp Community on Slack.
Finding Out About SSO Integration for ControlUp Products
A user asked about SSO integration with Solve and Insights, as well as the integration of Scout Bees and whether it is necessary to configure Solve and Insights separately with the IDP. The user was informed that Solve and Insight can be accessed via Solve, and that Insights will be ported over into Solve, with the data upload process and dependency on s3 being removed. An update is expected in about a week or two, and the user was advised to contact their CSM or sales team for more unofficial details.
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Read the entire article here...
Can Login Credentials be Passed Through Scoutbees?
A user asked if login credentials can be passed to the website via Scoutbees to test full site load. The user was suggested to use the HTTP/S test. The user gave feedback that they prefer the site load scout for its elements' load time statistics. The team thanked for the feedback and mentioned it will be taken into consideration when enhancing the product.
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Read the entire article here...
Does ControlUp Scoutbee’s Support Okta MFA?
A user asked if ControlUp Scoutbee's supports Okta MFA with Netscaler Gateway using the EUC scout. It does not support MFA but can authenticate with Okta. Another user asked if MFA is in use and how it can be bypassed for the user used for testing.
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Read the entire article here...
Investigating Delays for Dedicated Citrix MCS VDI
A user reported that all applications on their dedicated Citrix MCS VDI, which has 6xCPU and 64GB RAM for running Bloomberg and other heavy apps, have experienced delay, including mouse delays. It was suggested to check the latency Last metric in the RT console, or the latency metrics via the Session Details report in Insights. RemoteDX and Scoutbees were also mentioned as useful tools to check the endpoints network conditions and latency to the backend servers. A temporary license had been applied for to test these products.
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Read the entire article here...
Testing File Share Availability Using a Shell Scout
A user asked about testing file share availability which can be done wtih a Shell Scout - this can be done using a PowerShell script that checks the share and exits with a code != 0 if it fails. To handle permission access issues, a PowerShell script can be amended by adding a credential to the test-path command. More information can be found at: https://support.controlup.com/docs/shell-execution and https://devblogs.microsoft.com/scripting/powertip-test-the-presence-of-a-remote-share-by-using-powershell/.
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Read the entire article here...
Setting up Alert for Remote On-Prem Servers in ControlUp
Several users asked about creating an alert to notify them if two on-prem servers are offline longer than 10 minutes. It was suggested to set up a script to check the servers and additional metrics every 10 minutes, run a Scout to test ports for the service, or use the ‘System Down’ trigger in Console (RealtimeDX). A brainstorm session was organized for the next day to further discuss the issue.
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Using Multi-Factor Authentication (MFA) with ControlUp and Scoutbees
A user asked about using Multi-Factor Authentication(MFA) for Scoutbees with ControlUp, discussing external and internal scouts, static tokens, and options such as TOTP. Phone call verification and SMS-based MFA are both supported, as well as TOTP and static codes. Documentation was described as "clear as mud".
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Help getting started with ControlUp – Real Time DX, Solve, & Scoutbees
A user asked for help with designing an environment created for a ControlUp project. Yair suggested a documentation link and ControlUp Academy to better understand the process. ControlUp stencils from two years ago were shared and a new set of brand new icons was suggested to be created for the community as part of the onboarding process. The link to ControlUp Academy is: https://cuacademy.controlup.com/course-catalog/.
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Read the entire article here...
Get Session Screenshot Action in ControlUp Solve
The discussion focused on the "Get Session Screenshot" action available in Solve and what countries it can be used in. This action is available but can be disabled via Security Policy, either through Console or Solve. Customers can configure this setting themselves or reach out to support for assistance.
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Read the entire article here...