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ControlUp Scoutbees Training & Support Archives

ControlUp Scoutbees training and support-related archives from inside the ControlUp Community on Slack.

Could Scoutbees Alerts Have a Delay Before Baseline Screenshot Capture?

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A user asked if there was a way to add a delay before the baseline screenshot capture when setting up a Scoutbees alert. The Product Manager responded that this is not feasible as of today. The user then provided more information on why they would find this feature useful - they are using Scoutbees to monitor the functionality of an application, but after an update the screenshot is taken before the application has a chance to launch, causing a baseline screenshot check to fail.

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Monitoring an SMB Share using ControlUp Scoutbees

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The discussion addressed the issue of monitoring a SMB share via a trigger, with @member suggesting ControlUp Scoutbees as a solution. After some technical discussion, it was suggested that the script "Find_Files.ps1" should search for a text file with read access for ControlUp, and the error code to trigger on was suggested.

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Setting Up EUC Scout with Duo MFA for Horizon View in ControlUp

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A user asked if anyone had set up an EUC scout to log in to Horizon view with Duo MFA. Control Up support have an open case on this, and @member has more information. ICMP is sometimes dropped/blocked by routers/firewalls so TCP is a better approach so real latency and QoS (high priority) traffic values can be measured. The port also needs to be listening.

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Improving Performance from ControlUp Real-Time Client

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A user asked advice on how to help with the real-time client not using a minimum of 1.4 GB RAM, due to the in-ram database the monitors use. It was suggested to connect to the hypervisor and EUC sites only and drill into the machines to connect to the agent. Solve and the web portal are the paths forward, with the ability to open different views in different browser tabs or on multiple screens, as well as stream Session Activity Reports in Solve. The user also asked about the Session Client Report and it was suggested to manage the columns in the presets and to use the ability to share report configurations.

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How Does ControlUp Calculate LAN Latency in Remote DX?

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A user inquired about how ControlUp calculates LAN latency in remote DX; ControlUp sends data via the remote DX plugin in the session and currently does not have the ability to configure another IP to ping for the LAN latency. Solutions include using ScoutBees from one or more custom hives or Edge DX as an extra target.

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Feature Parity Matrix and FedRamp Certification for ControlUp

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A user asked ControlUp about FedRamp certification, and if there was a feature parity matrix between the on-prem release and SaaS. They were informed that ControlUp is not FedRamp certified but is in the process of obtaining this certification, and a feature matrix is available at https://support.controlup.com/docs/controlup-modes. Additionally, edge dx and Scoutbees require the cloud and when in the Government space, Hybrid mode is not available.

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Monitoring Other Appliances with ControlUp

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A user asked about monitoring other appliances via API like routes. It was suggested that Scoutbees HTTP/S tests may be suitable, while VMware UAG and F5 were noted to be on the roadmap at some point, although there is nothing near-term available. The user was asked to identify the particular vendor appliance they are looking for monitoring.

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