The user asked if Scoutbees connects to AWS Services. It's hosted in AWS, while Cloud Hives are a mix of Azure and AWS. Network team now logging a change to allow it, with the URL api.scoutbees.io resolving to a specific AWS address.
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ControlUp Scoutbees Training & Support Archives
ControlUp Scoutbees training and support-related archives from inside the ControlUp Community on Slack.
Fix for a Missing ControlUp Real Time Console Taskbar Icon
A user asked about a missing Real Time Console taskbar icon and a possible solution involving clearing the icon cache and restarting the computer. The user reported that this solution worked.https://www.mycitrix.com/ can also be used to get NetScaler licenses.
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Read the entire article here...
Citrix Policy Disabled for Error Solving
The user experienced an error when using Scoutbees Custom Hive, but was able to solve the issue after checking the Citrix policy; it had been disabled. They concluded that they had missed the clear error shown in red. No bueno.
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Read the entire article here...
Avoiding Alert Floods with Multiple Conditions in ControlUp Scoutbees
Users asked if there was any way to avoid getting flooded with alerts when setting multiple conditions in Scoutbees - one suggestion is to have the scout run every hour and have it alert after a certain number of failed tests. Although this solution is not ideal, another suggestion was to have a user vote for the request on the roadmap and ask for an update. Further, another user suggested introducing Polly for Slack polls instead. The certificate alerts provided by ControlUp are also not ideal.
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Read the entire article here...
NEW ControlUp Edge DX and Scoutbees Features, Updates, Fixes, and Scripts Released!
ControlUp is thrilled to announce new and exciting features, updates, fixes, and scripts have been released for ControlUp Edge DX and Scoutbees.
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Read the entire article here...
Is it Possible to Track Certificate Expiry with ControlUp?
A user asked if Controlup could track certificate expiry on storefront servers, as is done for ADC (trigger). A PowerShell script fired via a scheduled trigger can be used to alert before cert expiry, but Landon's smarter approach via scoutbees in ScoutBees can also be used. More information can be found in ScoutBees.
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Read the entire article here...
Where are ControlUp User Console Credentials Stored?
In a Slack discussion, the user asked if the username/password for a ControlUp Enterprise User Console on a custom hive is stored in the cloud. @member mentioned that the credentials are stored locally, saved encrypted in the custom hive local db file. For the Cloud hive, these credentials are stored encrypted in the AWS Key Management Service.
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Read the entire article here...
ControlUp Community Meetup #6 – Q&A with ControlUp CEO Jed Ayres!
In this video, Jed shares his vision for the future of ControlUp, along with some of the key strategies he believes will get us there. Jed also discusses his view of DEX (Digital Employee Experience), how AI can fit into ControlUp's solutions, and how we will work with the channel partners / MSPs. Jed even shares insights on how ControlUp builds the roadmap. Plus, much more.
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Read the entire article here...
Investigating Logic Monitor Hack Fallout with ControlUp Endpoints Isolated
In response to the Logic Monitor Hack in a development Org, the endpoints NICs have been disconnected to isolate them from each other and the internet, which may last for a total of 5 days. To investigate potential fallout, the new DEX console has been accessed and some Scoutbees have been disabled. ControlUp Monitors will not be collecting data as all endpoints have been isolated. For edge dx devices, these will keep collecting data while offline, and will ship that out once they have connection.
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Read the entire article here...
Executing Script Actions from Solve Context Menu
The user asked about executing Script Actions from the Solve context menu - depending on the security policy and configuration, some scripts may not be available. It was suggested to check the ones that do show up and apply that to the ones that don't. Documentation for Solve Actions can be found at https://support.controlup.com/docs/solve-actions.
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Read the entire article here...