This discussion focused on the difference between hive health and scout health, and the health metrics available in the scout details on the ControlUp portal. It was suggested that a "dead man's switch" be included to better help Scoutbee users with a metric to rule out hive-related issues. Hive availability can also be monitored to understand the reason for no test results in a certain period. The URL for the feature "Scout malfunction alert" is https://support.controlup.com/docs/alerts-for-stopped-scouts.
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ControlUp Scoutbees Training & Support Archives
ControlUp Scoutbees training and support-related archives from inside the ControlUp Community on Slack.
Investigating Network/Internet Connection Drops with ControlUp Latency Report
The user asked about a graph showing gaps in latency numbers which indicates a drop in the clients network/internet connection. It was suggested to set up Scoutbees and monitor wifi as part of the issue resolution. Having 3 targets in the latency report and seeing gaps in the same spot for all 3 targets could point to an issue with the user's cable, router, modem or ISP. ControlUP traceroute info might also be helpful.
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Read the entire article here...
How to schedule a report first of every month via ControlUp Scoutbees?
A user asked whether it was possible to send a monthly report with metrics for EUC environments using Scoutbees; it was suggested that this can be done with the API called Honeycomb and a link to the KB article was provided. It later emerged that the Honeycomb API is a beta version of Scoutbees and will be available soon.
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Read the entire article here...
Differences Between Solve and Insights by ControlUp
A user asked about the differences between ControlUp's Solve and Insights. The user was told that Solve is the main interface and Insights will be incorporated into Solve. The webinar https://www.controlup.com/webinars/webinar-optimize-your-daas-environment-with-controlups-next-gen-web-interface/haha is a good source for more information. The user was told that some reports and functions are not yet in Solve and there is a separate license for Solve.
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Read the entire article here...
How to configure Scout “Creation Date” to appear as local time or add UTC to it for clarity?
The user asked if the 'Creation Date' in Scout could be adjusted to display local times or include UTC for clarity. After checking, the Scoutbees Dev team have made the update in the UI and will be deploying it in the next couple of days. They thanked Tripp for the good news.
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Read the entire article here...
Can Site Load be Used with Custom Hive for Internal Sites?
A user asked if Site Load could be used with a Custom hive for internal Sites. It was confirmed that it should work as long as the correct routing and ports were open. After updating the Custom hive version to at least 1174, the user was able to select it correctly. A member then provided a link to the article on upgrading Custom hives recently published on the Support site, and thanked the group.
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Read the entire article here...
Feature Request for Shorter Intervals in Maintenance Windows Feature
A user suggested having shorter intervals available for the Maintenance Windows feature - specifically, 5 minutes - in order to more quickly resume monitoring after routine server reboots. Ivan indicated he could submit this as a feature request.
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Read the entire article here...
What Does the ‘ERR_BLOCKED_BY_RESPONSE’ Error Mean?
The 'ERR_BLOCKED_BY_RESPONSE' error occurs when response is delivered along with requirements from Chromium such as 'X-Frame-Options' and 'Content-Security-Policy' aren't met. It is speculated that Salesforce is setting HTTP headers that are blocking an action that Scoutbees is trying to do, likely due to Javascript running on the page not sourced from a Salesforce-approved location.
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Read the entire article here...
HTTP Scout Fails With Status Code 200 OK
HTTP Scout check failed with a status code of 200 OK and a pattern of "{“status”:“ok”}". The scout had been functioning correctly for several weeks and tests on other custom, public, and servers are working, but the scout does not. When testing in a browser, the user gets the result of "{“status”:“ok”}" which clears when removed and then recreated. A fix is in process and Ehud has offered to provide logs if needed.
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Read the entire article here...
How to Disable the ControlUp Daily Digest?
A user asked why they were unable to disable the ControlUp Daily Digest. After trying from different web browsers and ensuring that the user had sufficient permissions, they opened a support ticket and it was discovered that two user accounts for the same user were present with different permissions - the least restrictive taking precedence. It was fixed, and they asked how to control who receives the Daily Digest. To do so, an email address and the time of day when it is sent needs to be entered.
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Read the entire article here...