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ControlUp Scripts & Triggers Training & Support Archives

ControlUp Script and Trigger training and support-related archives from inside the ControlUp Community on Slack.

Issues with Trigger Alert and Starting Services in ControlUp

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A user ran into issues with their trigger alert that was supposed to automatically start several services, but only two of them were able to be accommodated by ControlUp. The trigger was set up as a "Process Ended" trigger. Another user suggested trying a script-based action and shared a link to support documentation. The original user will try setting up a new trigger using "Scheduled Task" in hopes that it will work.

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Improving Survey Sentiment Features in ControlUp

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A user inquired about adding an action button to the Survey Sentiment feature in ControlUp to run remediation scripts. This is not currently possible, but may be part of the company's roadmap. They do have a user voice on the topic. There is a highlighted link in their documentation, but it is for the opposite function (triggering an automation from a survey). The user also asked if there are any plans for more data insights on root cause level analysis in UCC feature and mentioned that the device name column shows no data. The team responded that they are planning to expose the Sentiment Results API for third party tool use and will try to enable this capability within the product in the future.

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ControlUp’s Expansion Plans – Integrating with Other IT Towers and Services

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ControlUp is looking to expand their capabilities to support other IT towers such as SD, RDS, and SCCM. There is a request for Jira integration and a suggestion to open a uservoice for SD. A user shares that they are experimenting with n8n as an intermediary between ControlUp and other systems. The possibility of passing data from n8n to an openai ai agent is mentioned. Another user suggests using a plugin on ServiceNow ticket page for troubleshooting and a ControlUp Enrich integration is discussed. The potential for customization through ControlUp's open API is also mentioned.

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How to View Incidents in ControlUp

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A user asked about viewing incidents in ControlUp, and was informed that they can be viewed in the real time console or the VDI audit log. The user was specifically looking for triggers and was informed that only triggers with follow-up actions will show in the audit log.

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Running Scripts at System Startup in ControlUp: A Guide

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A user asked for assistance in running a script action at system startup for virtual devices, specifically with needing a service restart 3-5 minutes after startup. A suggested solution was to create an advanced trigger for machines with triggerable uptime of 10 minutes or less. The user was grateful for the help offered and was encouraged to reach out again if needed.

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Installing Real-Time Agent on Monitor Server for Stress Level Calculation

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A user asked if it was possible and recommended to install the real-time agent on a monitor server to run a stress level calculation script. Another user confirmed that this is possible and recommended. However, when attempting to run the "ControlUp Stress Calculator v2 Metrics Explorer (Draft)" script, an error occurred stating that a required module was not found. The solution was to open a support ticket. The article that discusses this feature can be found at https://support.controlup.com/docs/stress-level-calculator-tool-v2

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