The user noticed that scripts that run as users are running from File C:\ProgramData\Avacee\sip_agent\scripts\ and two scripts from File C:\ProgramData\Avacee\sip_agent\scripts\temp\ are failing. The user inquired if anything changed and found out that the scripts are stored in the scripts folder, but are copied to a temp folder for the user when run in order to avoid multiple users running the same script. The scripts were working fine the previous week on 140 devices, only 4 devices had it functioning.
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ControlUp Scripts & Triggers Training & Support Archives
ControlUp Script and Trigger training and support-related archives from inside the ControlUp Community on Slack.
High User Input Delay Issues: Patch Windows OS and Adjust CPU Priority
The user was asked if the high User Input Delay (UIP) was due to infrastructure issues or the Microsoft counter, and @member recommended patching Windows OS if there is a memory leak in ControlUp agent, as well as comparing session count/CPU usage and reducing CPU priority of non-critical processes. The user thanked and will patch as soon as possible. More information can be found in the article at https://support.controlup.com/docs/microsoft-known-issue-user-input-delay-counter-may-cause-handle-leaks-in-controlup-agent.
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Read the entire article here...
Avoiding Alert Floods with Multiple Conditions in ControlUp Scoutbees
Users asked if there was any way to avoid getting flooded with alerts when setting multiple conditions in Scoutbees - one suggestion is to have the scout run every hour and have it alert after a certain number of failed tests. Although this solution is not ideal, another suggestion was to have a user vote for the request on the roadmap and ask for an update. Further, another user suggested introducing Polly for Slack polls instead. The certificate alerts provided by ControlUp are also not ideal.
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Read the entire article here...
Investigating BSOD Reports with ControlUp
A user asked how they can get a BSOD report put into the Device Events of the computer it happened on, and also what parameters are available. A ControlUp member suggested the bug check code should be converted to Hex, and provided an example. They also recommended the user look into scripting, or upgrade to agent 2.13, which includes Windows Error Reporting. ControlUp 2.13 will provide UC&C improvements.
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Read the entire article here...
NEW ControlUp Edge DX and Scoutbees Features, Updates, Fixes, and Scripts Released!
ControlUp is thrilled to announce new and exciting features, updates, fixes, and scripts have been released for ControlUp Edge DX and Scoutbees.
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Read the entire article here...
Is it Possible to Track Certificate Expiry with ControlUp?
A user asked if Controlup could track certificate expiry on storefront servers, as is done for ADC (trigger). A PowerShell script fired via a scheduled trigger can be used to alert before cert expiry, but Landon's smarter approach via scoutbees in ScoutBees can also be used. More information can be found in ScoutBees.
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Read the entire article here...
Performance Monitor Counters – An Overview
@member shared insight into various Performance Monitor Counters, such as CPU Queue Length, Disk Queue Length, Open Handles, Context Switches, and Peak User Input Delay. These metrics measure capacity, thread waiting to be executed, open file handles, rate of context switches, and maximum delay experienced by user input, respectively. Information on these metrics can be found in Microsoft documents (https://systemcenter.wiki/) and a blog post by ControlUp (https://www.controlup.com/resources/blog/).
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Read the entire article here...
Timeout Guidelines for Running Scripts with ControlUp
A user asked about recommended timeout when running a script - ControlUp suggested that for simple scripts, 60-120 seconds should suffice, but for more complex scripts, longer timeouts can be set. Depending on the complexity of the Script, averages can be gathered to configure the timeout. The Support page for Script Configuration Options is https://support.controlup.com/docs/scripting-guide#script-configuration-options.
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Read the entire article here...
Obtaining a CDF Trace with ControlUp Automation
A user asked if there is a built-in script to obtain a CDF trace remotely; another user suggested using the Processes/Run As command to achieve this. A script for this task was created but not added to the Community Library; it can be found at this link: https://github.com/Trentent/WorkInProgress/raw/master/CA%20-%20Citrix%20Database%20Down%20-%20Start%20CDF%20Trace.zip More information on ControlUp Automation can be found at this link: https://www.controlup.com/resources/blog/entry/controlup-automation-faster-than-a-human-augmented-troubleshooting/
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Read the entire article here...
Solving Internal Network Connectivity Issues from ControlUp
A user reported an issue when trying to run a network connectivity check script from ControlUp - a password was being requested but the documentation was not indicating anything about this. However, the user realized they had a typo. It was then suggested to do a "test-netconnection mon1 -port 40706" which revealed the problem was internal and related to cluster communication. Support was contacted to get to the bottom of the issue. The Academy can be found at https://support.controlup.com/v1/docs/how-to-check-network-connectivity-to-controlup-cloud-services.
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Read the entire article here...