A user was having trouble with script actions in Solve, and it was suggested to check the permissions for the "ControlUp Monitors" role. After some testing, it was determined that there may be a bug causing the issue, and a workaround was found by setting the "run shared script actions" permission to allow for organization members. Direct messages were then used to further discuss environment-specific information.
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ControlUp Scripts & Triggers Training & Support Archives
ControlUp Script and Trigger training and support-related archives from inside the ControlUp Community on Slack.
Adding Data to ControlUp Scripts for Enhanced Functionality
A user had some trouble adding the "Check Profile Sizes" Script in ControlUp and asked for help with finding the script's data. Another user suggested adding some tags to the end of the script to fix the issue. The correct way to add data to the script was shared, and the first user confirmed that it worked. Further discussion included the placement of a report and the accessibility of this feature within the product.
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Read the entire article here...
How to Fetch Default Reports in ControlUp with an API Key
A user asked for help with fetching the default report for applications on ControlUp. Another user suggested using an API key and provided a sample API request. The user had already tried inspecting the element and network tabs without success.
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Read the entire article here...
Troubleshooting Script Execution Issues in ControlUp Agents
There were reported issues with script execution on ControlUp Agents within an organization. Errors were received when executing specific scripts, but not when using the Realtime Console. The problem may be with ControlUp monitor servers. For now, a workaround is to stop the affected monitors, delete the ControlUp Store.xml file, and restart the monitor. This is a known issue and will be addressed in a future release. The issue is documented as VSO 155910 and 158919.
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Clarifying ControlUp’s Marketing Terms
A member asked about the referencing in two items on the feature list of ControlUp's website. These items are related to CPU priority and memory allocation session state triggers, which can automatically increase CPU priority if a process exceeds a certain threshold.
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Creating Triggers for Windows Events in ControlUp
A team member sought help in creating a trigger for a specific windows event (with event ID 4725), which they wanted to log for future review. Other members pointed out that the event information needed to be at an audit failed level and also needed to be a supported event log. A link to support documentation was provided for reference. No further workaround was suggested.
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Creating a Custom Report in ControlUp: Tips and Suggestions
A user asked if the Slack discussion was the best place to ask a question about creating a specific custom report, and received responses recommending using APIs or a PowerShell script. Another user mentioned the option to use filters and add more filters for columns not displayed in the report. However, the issue of fully patched machines not showing in the index was also noted. It was suggested to explore other options.
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Troubleshooting EUC Sync Script Issues
A user submitted a problem with the EUC Sync script, where the secondary site was showing as "disconnected" in the logs but appeared to be connected in the console. After further troubleshooting, it was discovered that the issue was related to shared accounts not being replicated properly. This was resolved and the EUC Sync script worked properly.
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Understanding HZ Access Group and Triggers in ControlUp
A user asked about a trigger for HZ no available machine and whether the HZ access group is mandatory. It was confirmed that the access group is not mandatory and can be applied to all pools using an asterisk. The trigger pack can be found at https://support.controlup.com/docs/trigger-packs and it needs to run against EUC environments.
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Read the entire article here...
Generating Daily Unregistered Citrix VM Report from ControlUp
A user asked if it's possible to generate a daily report of unregistered Citrix VMs from ControlUp. Another user responded that it can easily be exported using the PowerShell module and further detail was provided. Automation is also possible through a scheduled trigger or SBA. A script in the library was mentioned but the first user was recommended to use the new script. Steps for running the script and setting up automation were detailed.
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Read the entire article here...