ControlUp Incidents and Alerts Stopped Working

Luke has been having trouble getting 33,000 incidents and his alerts stopped working since last Tuesday. He was advised to check the Monitor and Console VM can properly connect to the required back-end service at https://support.controlup.com/docs/communication-ports-used-by-controlup-hybrid-cloud-1 . Luke was also provided with a script from Support to test connectivity at https://support.controlup.com/docs/how-to-check-network-connectivity-to-controlup-cloud-services and was able to download the script. He plans on logging with Support.

Read the entire ‘Investigating Troubles with ControlUp Incidents and Alerts’ thread below:

Hi, Guys anyone saw this before it is trying to fetch 33k incidents but seems it can’. Alerts’ have not been working since last Tuesday. Restarted the monitor, rebuilt that monitor cache, reinstalled the monitor software

Hi Luke, before opening a support call, have you verified the Monitors (and Console VM) can properly connect to the required back-end services listed in https://support.controlup.com/docs/communication-ports-used-by-controlup-hybrid-cloud-1?

@member, not validated yet was going to do that today but I’m 99% sure its will be all good just need to route out the scritp support gave me before

Here’s the updated script for testing connectivity https://support.controlup.com/docs/how-to-check-network-connectivity-to-controlup-cloud-services

@member can see on the link wee to downlad the script

lol had just found it 🙂

my eyes are not as young as they were

No hassle, we are all getting old!

will log with support

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