Mail alerts stopped updating even if we see failures on the ControlUp Dashboard

User was not receiving any mail alerts even though there were failures in the dashboard, and Teamshook alerts were not showing. After disabling and re-enabling the alerts policies, the issue was solved. Support indicated a potential issue with the backend. To investigate, they asked if enabling/disabling the scout or alert policy made a difference. The response was that re-enabling was a lucky attempt, as the issue was due to an issue on the backend side.

Read the entire ‘Investigating Mail Alerts Issues in ControlUp’ thread below:

Hi, we aren’t getting any mail alerts since Wednesday morning even if we see failures on the dashboard. We use also the teamshook but we didn’t got alerts even there. Is there a general problem, maybe since the general MS 365 services issue?

@member this might need some investigation

i had to disable/enable all alert policy to solve the issue. Fortunately we only have 40 scouts 😥

Hi Simon,

Happy to hear this was solved.

We are not aware of such an issue and will check into this.

@member – If you enabled/disabled the scout do you know if that made a difference? Or did you specifically had to enable/disable the alert policy?

Hi, no this was only a lucky attempt, cause we didn’t got any mails anymore and the support told me that there were any issues on the backend side

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