New Release of ControlUp’s SIP Agent (2.13.1.3428) with Teams Monitoring Bug Fix

A new SIP Agent (2.13.1.3428) has been released with a bug fix for Teams monitoring in VDI sessions, including support for the new MS Teams. A user encountered issues with Teams and SIP, leading them to disable SIP on their Terminalserver and VDI. The ControlUp support team can be contacted for further assistance.

Read the entire ‘New Release of ControlUp’s SIP Agent (2.13.1.3428) with Teams Monitoring Bug Fix’ thread below:

Hi, a new SIP Agent 2.13.1.3428 is avail but didn`t find any Info at the Changelog Site.

this would be more for #controlup-edge-dx but assume its a small bugfix. @member anything to share here except that we need to het this corrected?

we’ll get it updated but this is the bugfix:

> • Fix for ‘Teams Optimized by Citrix’ data not being captured when using latest ICA client

Hi CMM,

I can confirm that in 2.13.1.3428, we released a fix for Teams Monitoring in VDI sessions with offloading enabled. This also includes support for monitoring the new MS Teams within a VDI session with offloading/optimization enabled.

https://support.controlup.com/docs/how-to-capture-ucc-data-from-vdi

Ah….i made tests with Teams 2.1 and sometimes teams didnt start. Then i wrote to ControlUp support if tag "disable-ucc" works with new teams (V 2.1+) and the said "yes"….but disable SIP solves the problem. From time to time we have problems with teams & SIP. It doesnt run stable so we disabled SIP in Terminalserver and VDI… 😞

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