A discussion took place on using a PAM product and Edge DX together, with one user mentioning issues with copying and pasting passwords at login and UAC prompts in ControlUp. Another user suggested checking browser clipboard settings, and it was also noted that this issue is a backlog item under review by ControlUp. A UserVoice request was shared for tracking purposes. It was also discussed that using LAPs and an Elevated Cmd session may be potential workarounds. Lastly, an AutoHotKey script was mentioned as a possible solution for a better experience for techs. The cited link can be found at https://support.controlup.com/docs/submit-and-vote-on-feature-requests
Read the entire article here...
Browsers Related Training & Support Archives
Browsers training and support-related archives from inside the ControlUp Community on Slack.
Realtek Audio Driver Issues on HP and Dell Machines
Multiple users have reported issues with Realtek audio drivers, which have been updated for HP and Dell machines. There is no obvious impact on users, but the issue is appearing in crash reports. A user suggests that Realtek is known for having poor drivers. No solution has been found yet.
Read the entire article here...
Read the entire article here...
Issues with Remote Control in ControlUp
Some users discussed issues with ControlUp's Remote Control feature. A potential solution was offered with suggestions for checking for errors and debugging via a browser trace. A call was offered for further assistance.
Read the entire article here...
Read the entire article here...
Inquiring About Browser Performance Monitoring for Real Time DX
A user asked for more details about Browser Performance Monitoring for Real Time DX, specifically asking if metrics for CPU and Memory would be displayed. The only article available provided limited information and listed metrics such as Browser URL Domain, Browser URL, and Browser Tab Title. Another user briefly looked at it and observed that Chrome would appear multiple times, with the resources consumed by each tab listed.
Read the entire article here...
Read the entire article here...
ControlUp Community Radio – Episode #16 – 1st Year Recap with Jed Ayres, CEO of ControlUp
Troubleshooting Reports and Upgrading ControlUp Console Version
A user asked what could be causing reports to have no data, and others suggested checking the monitors and health status in the ControlUp folder in the Org tree. It was also mentioned that upgrading to version 8.8 MR is necessary for using the new streaming reports feature, and upgrading to 9.0.5 to have access to customer support and RealtimeDX.
Read the entire article here...
Read the entire article here...
Struggling to Paste Code into ControlUp Content Field
A user reported having issues pasting code or scripts in the content field, even after restarting and trying different browsers. Others in the discussion confirmed not experiencing the same issue and asked for more information. The original poster later discovered the problem was with using a base64 image code and resolved it by deploying the images directly to the device. No further issues or bugs were reported.
Read the entire article here...
Read the entire article here...
ControlUp Community Radio – Episode #15 – A Conversation with Antony Awaida & Andy Tynes of Apporto
Importing Sites into Custom Device Location by IP Range
A question was asked about how to import a large number of sites into Custom Device location by IP range without manually entering them. A possible solution was suggested using custom settings. Another user shared how this had been given to them by support but may require back end configuration. The feature was praised for its cleverness and potential for fun pranks. Some warnings were also given about mixing extended and custom settings.
Read the entire article here...
Read the entire article here...
Automating Chrome Updates in ControlUp
A user sought help with setting up an alert in ControlUp to automate Chrome updates using the "= is" method, but was advised to use "contains" instead for non-numeric values. Another user suggested using securedx for a more efficient solution. Some users preferred using securedx for tracking and remediation purposes. No links were mentioned in the discussion.
Read the entire article here...
Read the entire article here...