A user asked for tips on finding the RTT value for ICA sessions in the ControlUp real time console. Another user mentioned that currently only TCP sessions display this value, but there may be plans to add it for UDP sessions in the future. It was confirmed that the sessions in question were using UDP. No further action was needed.
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Citrix HDX Related Training & Support Archives
Citrix HDX training and support-related archives from inside the ControlUp Community on Slack.
Differences in Latency between EdgeDX and VDA Protocol
A user asked about the differences in latency between EdgeDX and the ControlUp VDA protocol. It was suggested that this may be due to different sample rates and frequencies. The user expected the maximum latency in HDX to match that of EdgeDX, but it was discussed that this may not be the case if HDX is not sampling at the same time. ControlUp URLs for EdgeDX and the VDA were also shared.
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Read the entire article here...
Effective Deployment of the New Teams VDI Optimization Agent
A user discussed deploying the New Teams VDI optimization agent successfully with the help of a provided PowerShell script. Another user suggested using the agent for app patch management and version consistency across devices. Custom software scans and deployments were also mentioned.
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Read the entire article here...
Stopping Agents from Sending Process Info on wfica32.exe in EdgeDX
A user asked about stopping the agent from sending process information on wfica32.exe in EdgeDX. A response explained that this may be due to two separate data collection cycles and suggested checking if Citrix HDX Engine appears in the Employee / End User Activity reports. The Edge DX team confirmed that these are two separate data collection methods and excluding the process from custom settings will not exclude it from the End User Activity index / reports.
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Read the entire article here...
How to View Client OS in ControlUp Reports
A user asked if there is a report that can show client OS, but realizes that it requires RemoteDX to accurately report. Landon points out that the Client OS can be found in the Session Activity report. The only way to detect the client OS without RemoteDX is by using the ICA version and a lookup table of those versions.
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Read the entire article here...
Examining Initial Programs and Protocols in ControlUp User Activity Report
The team discussed the initial program for the data in the user activity report, specifically in regards to Standard RDP connections versus Citrix connections. It was mentioned that the initial program may appear as "Blank," "Published," or the name of a Citrix Delivery Group. There was also some confusion regarding the initial protocol, with one user noting that the protocol is typically HDX for connections via Citrix.
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Read the entire article here...
Managing Time Zones and Triggers in ControlUp
A user asked if ControlUp can set a single trigger that will log out all ICA sessions at 11pm server time, across client servers in different time zones. Another user suggested using trigger schedules to enable/disable triggers during certain days/times. The first user realized that a single trigger cannot achieve their desired outcome due to different time zones. The time zone for the monitor servers is Pacific, but the client servers are in various time zones.
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Read the entire article here...
Understanding Protocol Latency: Causes and Implications
Protocol latency is the time taken by a communication protocol to process and transmit data across a network. Factors such as network congestion, distance, protocol overhead, and server processing time can affect latency. This can impact system performance and user experience, making it crucial to reduce protocol latency for real-time applications.
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Read the entire article here...
SecureDX and the Detection of Stolen Citrix Session Cookies
A discussion was had about the possibility of using SecureDX to kill Citrix sessions that showed indicators of being accessed through stolen Netscaler cookies. The group explored different potential solutions, including Citrix Security Analytics and potential AI-based solutions being looked into by ControlUp in the future. They also discussed the potential of using the ControlUp client to detect and flag unauthorized access. No clear solution was found, but the potential for future developments in this area was identified.
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Read the entire article here...
New Release of ControlUp’s SIP Agent (2.13.1.3428) with Teams Monitoring Bug Fix
A new SIP Agent (2.13.1.3428) has been released with a bug fix for Teams monitoring in VDI sessions, including support for the new MS Teams. A user encountered issues with Teams and SIP, leading them to disable SIP on their Terminalserver and VDI. The ControlUp support team can be contacted for further assistance.
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Read the entire article here...