HTTP Scout check failed with a status code of 200 OK and a pattern of "{“status”:“ok”}". The scout had been functioning correctly for several weeks and tests on other custom, public, and servers are working, but the scout does not. When testing in a browser, the user gets the result of "{“status”:“ok”}" which clears when removed and then recreated. A fix is in process and Ehud has offered to provide logs if needed.
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Cloud Computing Related Training & Support Archives
Cloud Computing training and support-related archives from inside the ControlUp Community on Slack.
Does Edge DX Remote Control Leave a Trace afer Ending Remote Session?
A user asked about remote control functionality in Edge DX and whether it leaves traces that the security department can pick up. @Member gave an explanation that the client used in the agent is a VNC client, but is secured and connected to other parts of the system via a web-socket. This means that the VNC client cannot be externally connected, thus not leaving traces.
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Read the entire article here...
How to add new users to ControlUp Real Time DX?
A user asked a question about adding users to a ControlUp setup, with the question of whether it needs to be done via the Login Setup screen in version 8.7 or if it can be done through adding people to an AD group. In order to do this, users need to be added manually. However, ControlUp is working on enhancing its Solve/SAML integration, which will enable new users to be auto created as needed. This would be done with the new DEX platform/login when configured to use SAML. ControlUp will keep @member updated on its progress with the DEX platform.
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Read the entire article here...
Investigating Citrix VDA Registration Issues with ControlUp
A ControlUp user was dealing with a fallout after domain controller patching impacting Citrix VDA registration. Yoni suggested using the built in machine action GP Update to check the Events pane for ID 14 and the domain membership script action for repairing identity issues, while other ControlUp SMEs were tagged for further help. Links were also provided to Microsoft articles for Kerberos and Netlogon protocols.
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Read the entire article here...
ControlUp Scoutbees List of IPs to Allow
A user asked for a list of IPs to allow for Scoutbees and ControlUp provided a link to the relevant cloud locations at https://support.controlup.com/docs/cloud-locations-used-by-controlup-products#scoutbees, resulting in humorous exchanges between team members.
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Read the entire article here...
How to View Information in Real-Time with EUC Environment in ControlUp
A user asked if information in the console can be viewed in real-time, and was advised that EUC environment needs to be added to the console in order to view this information. Agent deployment is not affected - the steps can be found at https://support.controlup.com/docs/add-xendesktop-site Thank's Landon! This help me!
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Read the entire article here...
List of Processes for ControlUp Edge DX Monitoring
A user asked for a list of processes run with ControlUp EdgeDX and suggested whitelisting a path for updated executables. Security teams requested more information. Further guidance and resources can be found at edgedx-functions.azurewebsites.net and support.controlup.com.
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Read the entire article here...
Troubleshooting Abnormal Alerts from Scoutbees EUC
A user reported above-average alerts from Scoutbees EUC scouts in Frankfurt. It was suggested to set up an extra hive to exclude any issue within the existing one. The ControlUp team could not confirm any change has been made in the VDI environment, and suggested to manually access the tested resources to validate the credentials. Support was contacted to troubleshoot the issue further and the user indicated they will be monitoring the issue in the coming days.
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Read the entire article here...
ControlUp Architecture Diagram for Security Team
A user wanted an architecture diagram for their security team, and requested feedback on the provided one. Comments focused on missing ports to the CU agents and Citrix servers, and that data collectors were also not included. It was suggested that a more basic, old diagram should be used to show the relationship between monitors, cloud and agents, and console to agents and cloud. Additionally, a link to ControlUp documentation was shared (https://support.controlup.com/docs/controlup-architecture-security-concepts).
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Read the entire article here...
How to Get Started with ControlUp Products
Chad asked about the ControlUp products Realtime DX, Edge DX, and Scoutbees. These products are used to manage physical and virtual desktops respectively, as well as diagnose issues, automate tasks, measure UC&C engagements, and test SaaS apps. With a 21 day trial of the products, Chad can gain a better understanding of the features. For additional assistance, Chad is encouraged to engage with the Pre-sales team or contact the Support team. Links to helpful resources such as a demo video and getting started guide were shared.
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Read the entire article here...