A user asked about the "Client Public IP" column being blank and why this may be the case. Another user suggested it may be because RemoteDx is not deployed on those clients, as the plugin is required for this feature. The user confirms RemoteDx is not currently deployed. The discussion did not mention where the documentation for this feature can be found.
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ControlUp Agent Related Training & Support Archives
ControlUp Agent training and support-related archives from inside the ControlUp Community on Slack.
Typo in Direct Download Link for Windows Agent in ControlUp EdgeDX
A user discovered a typo in the Direct Download link for the Windows agent in EdgeDX. While the user was able to pull the correct version by tweaking the URL, they wanted to report the issue. Another user asked for a screenshot for the backend team to address the issue. Further discussion reveals that the recommended option is to use the agent manager instead of directly downloading the agent.
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Read the entire article here...
Troubleshooting Edge DX Conflicts in ControlUp
After cloning a VM but forgetting to remove Edge DX, a user faced conflicts and duplications between Edge and Secure DX. They tried clearing folders and reinstalling, but ultimately resolved the issue by uninstalling, deleting folders, and using the REGISTERWITHNAME=1 switch. The ControlUp Community offers a guide on this process for non-persistent VDI images. After multiple tries, the issue was resolved by deleting from the console, uninstalling locally, and deleting the program data folder. The user noted relief as the issue was finally resolved.
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Read the entire article here...
Troubleshooting DEX Metrics for Horizon Environments on ControlUp
A user is experiencing an issue with ControlUp's DEX feature, as it is showing 150+ billion total horizon machines. They ask for insights on where this number is being pulled from and mention potential issues with recent upgrades. Another user suggests checking the HZ Machines metric on the root level to troubleshoot. The conversation then shifts to a discussion about scripts to grab the numMachines from VMware.Hv.DesktopSummaryData.
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Read the entire article here...
Understanding CPU Metrics in ControlUp
The group discussed the discrepancies between the CPU percentage on a single host and the "Host CPU Usage" column for all VMs on that host. The data for the host level comes from the hypervisor platform, while per-VM CPU comes from the ControlUp agent on the Windows OS. It was mentioned that the console is not effective for comparing data due to potential performance issues. The behavior of the host CPU reaching 100% and the VMs not going higher was deemed expected. It was clarified that the host CPU in the "Machine view host CPU" column refers to the CPU utilization by the VM as reported by the hypervisor API. The monitoring intervals for the agent and API may also result in different reported numbers.
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Read the entire article here...
Troubleshooting Secure DX Install Issues on a Windows Desktop
A user needed help troubleshooting an issue with the Secure DX not installing on a Windows desktop. Another user suggested checking the Device Events tab in Edge DX for any issues running the script. After investigating, the user found an error stating that the Remote Server was unavailable with a code of 503, despite the device being online and pinging.
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Read the entire article here...
Issues with Remote Control in ControlUp
Some users discussed issues with ControlUp's Remote Control feature. A potential solution was offered with suggestions for checking for errors and debugging via a browser trace. A call was offered for further assistance.
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Read the entire article here...
Setting Up a Trigger and Alert in ControlUp for a Stolen Device
A user needed help setting up a trigger and alert to detect a stolen device that may come back online. It was suggested to use the device_status, CPU, and device name to limit alerts and test it with another machine first. Similar guidance was also provided by the team.
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Read the entire article here...
Troubleshooting Agent Deployment with ControlUp
The team at ControlUp discusses a problem with deploying agents to Windows 11 desktops. It is determined that the team was attempting to deploy the wrong agent and has now deployed the correct agent with more success. The team also discusses how to access the appropriate platform web interface.
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Read the entire article here...
Troubleshooting Remote Control on Windows 11 Entra Machines
ControlUp users are discussing the behavior of Windows 11 Entra joined machines when connected to VPN and trying to perform remote control sessions. The upcoming 2.15 agent may resolve these issues and can be tested on lab machines before rollout. The new agent also includes the ability to reconnect through reboot. The reconnect may take up to a minute due to data collection intervals and IP updates.
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Read the entire article here...