ControlUp is looking to expand their capabilities to support other IT towers such as SD, RDS, and SCCM. There is a request for Jira integration and a suggestion to open a uservoice for SD. A user shares that they are experimenting with n8n as an intermediary between ControlUp and other systems. The possibility of passing data from n8n to an openai ai agent is mentioned. Another user suggests using a plugin on ServiceNow ticket page for troubleshooting and a ControlUp Enrich integration is discussed. The potential for customization through ControlUp's open API is also mentioned.
Read the entire article here...
ControlUp Agent Related Training & Support Archives
ControlUp Agent training and support-related archives from inside the ControlUp Community on Slack.
Troubleshooting Agents Showing Error State – ControlUp Discussion
The discussion revolves around troubleshooting why agents show an error state in the web console every morning, despite being installed on nonpersistent machines with the ONLYSTARTONBOOT and REGISTERBYMACHINENAME options. When looking into the event viewer, an agent was discovered to have started offline with Event ID 98. A member suggests that the terms being used refer to the physical device agent/product, while the .NET console and auto connect are for the virtual/vdi agent/product, prompting a clarification about the intended use of the agents. The end goal is to utilize the reporting within the VDI portion. Assistance is offered to the user if needed.
Read the entire article here...
Read the entire article here...
Choosing Between EUC and Sync Folders for Creating Triggers: ControlUp Discussion
A user asked about creating triggers for low disk space and wondered if using the folder EUC or the builtin Sync folder was better. Another user suggested using the location of the agent or filter criteria instead. Finally, an offer for help with reviewing the trigger is given.
Read the entire article here...
Read the entire article here...
Understanding DEX and Device Reports for Installed Applications in Controlup
A user asked about the freshness of the DEX and device reports for installed applications. Another user responded that the reports are updated every 24 hours and only while the device is online. They also provided instructions on how to check the index for the last collected data. The conversation also indicates that some of the information is from memory and may not be exact.
Read the entire article here...
Read the entire article here...
Understanding the Accuracy of Data in ControlUp’s Reports for Installed Applications
A discussion took place regarding the accuracy of the data in the DEX and device reports for installed applications. It was clarified that the report is updated every 24 hours, or 24 hours after the agent starts. This report is set to run while the device is online and will continue to check at an interval. Users can check the data's last collection date in the index, accessible through the "data" tab, and ensure the "include builtin indexes" checkbox is checked. The index has a "created" date for when it was added and a "created_local" date for when the agent generated the data. There are visuals available for reference.
Read the entire article here...
Read the entire article here...
ControlUp and .Net Runtime 6: Is it needed?
A discussion took place about the usage of .Net Runtime 6 within ControlUp products. It was mentioned that it went end of life in November and may be embedded with the agent manager or needs to be installed separately. The impact of removing .Net 6.0 was discussed and it was noted that it may affect the logon manager or agent manager. It was also mentioned that there are two available options on the download site.
Read the entire article here...
Read the entire article here...
Installing Real-Time Agent on Monitor Server for Stress Level Calculation
A user asked if it was possible and recommended to install the real-time agent on a monitor server to run a stress level calculation script. Another user confirmed that this is possible and recommended. However, when attempting to run the "ControlUp Stress Calculator v2 Metrics Explorer (Draft)" script, an error occurred stating that a required module was not found. The solution was to open a support ticket. The article that discusses this feature can be found at https://support.controlup.com/docs/stress-level-calculator-tool-v2
Read the entire article here...
Read the entire article here...
Tracking Shutdown/Reboot Times with ControlUp Edge DX
A user asked if there's a way to use ControlUp Edge DX to track slow shutdown/reboot times. The ControlUp agent stops collecting data once a computer starts shutting down, so currently there is no way to track this in real time. However, there is a possibility of adding functionality for this in the future.
Read the entire article here...
Read the entire article here...
Troubleshooting Changes in ControlUp Audit Log
Multiple users noticed changes being made in the audit log, even though they did not make any changes themselves. After troubleshooting, they found that the Edge DX page's filter was causing the log to inaccurately track changes. It is suggested to open a ticket and there might be a fix with the 2.16 agent. The upcoming agent can be expected to improve this issue.
Read the entire article here...
Read the entire article here...
Building a Scoutbees Use Case Library: Input Needed!
The ControlUp team is working on a use case library for Scoutbees and is asking for input from users on how they use the tool to streamline processes and make their work easier. They hope to create a resource that can be shared with all users to maximize the tool's value. Some examples of usage are listed for EUC Scout, infrastructure, applications, web transactions, and various monitoring options.
Read the entire article here...
Read the entire article here...