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ControlUp Agent Related Training & Support Archives

ControlUp Agent training and support-related archives from inside the ControlUp Community on Slack.

Troubleshooting W365 CPC Integration and Visibility Issues

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A group of ControlUp members discuss issues with the integration between W365 CPC and HDX. They note that EdgeDX does not detect brokering of a Cloud PC session, but the current configuration does show access to TURN and use of UDP. The group mentions that this may be due to the VDA configured on the device. There is also mention of potential confusion around which agent to use for the CPC Desktop, and a suggestion to pull a query to track the number of CPCs with a VDA installed and see what is reported. It is noted that there is interest from established enterprises to go this route.

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Using ControlUp Scripts to Power On Virtual Machines

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A question was asked about a specific script from the ControlUp Script Library that powers on a virtual machine. The user asked if the script could also run a custom script on the local VM, explaining that their base image requires a specific patch agent service to be enabled and started at power on and disabled at shutdown. Another member replied that the script only performs a poweron action through CUmonitor and uses the hypervisor connection already set up. No reference is included in this summary.

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Troubleshooting WMI Memory Leaks with ControlUp cuAgent

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A user reported that at a customer, WMI memory leaks were happening due to the use of cuAgent on machines using ControlUp 8.8 or higher. Removing cuAgent resolved the issue and a ticket with support was created. They suggest using a ControlUp script (https://www.controlup.com/script-library-posts/show-local-wmi-activity/) to obtain WMI logs and identify the problematic cuAgent WMI queries.

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ControlUp’s Expansion Plans – Integrating with Other IT Towers and Services

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ControlUp is looking to expand their capabilities to support other IT towers such as SD, RDS, and SCCM. There is a request for Jira integration and a suggestion to open a uservoice for SD. A user shares that they are experimenting with n8n as an intermediary between ControlUp and other systems. The possibility of passing data from n8n to an openai ai agent is mentioned. Another user suggests using a plugin on ServiceNow ticket page for troubleshooting and a ControlUp Enrich integration is discussed. The potential for customization through ControlUp's open API is also mentioned.

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Troubleshooting Agents Showing Error State – ControlUp Discussion

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The discussion revolves around troubleshooting why agents show an error state in the web console every morning, despite being installed on nonpersistent machines with the ONLYSTARTONBOOT and REGISTERBYMACHINENAME options. When looking into the event viewer, an agent was discovered to have started offline with Event ID 98. A member suggests that the terms being used refer to the physical device agent/product, while the .NET console and auto connect are for the virtual/vdi agent/product, prompting a clarification about the intended use of the agents. The end goal is to utilize the reporting within the VDI portion. Assistance is offered to the user if needed.

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