A user wondered if Real Time DX can connect to a list of machines in a file. Another user clarified that while this feature is not currently available, it is possible to add devices to the console through a CSV file and deploy the agent.
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ControlUp Agent Related Training & Support Archives
ControlUp Agent training and support-related archives from inside the ControlUp Community on Slack.
Switching Organizations and Upgrading in ControlUp
A user asked about switching organizations on ControlUp for migrated VMs and received advice from others. One user suggested contacting support for potential tricks and another shared a solution using the registry. The user also mentioned a way to upgrade via the console and issues with MSI installations. The registry keys mentioned are: HKEY_LOCAL_MACHINE\SOFTWARE\Smart-X\ControlUp\Agent and HKEY_LOCAL_MACHINE\SOFTWARE\Smart-X\ControlUp\Console\EnableAgentManagement = 1.
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Read the entire article here...
Automating the Deployment of ControlUp for Compliance
A user asked about automating the deployment of ControlUp for Compliance (formerly known as Secure DX) for new physical machines. Another user shared a script that could run the installation silently. The script can be found at https://cdn.spm.controlup.com/agent. Instructions were provided on checking for the latest version and running the script if necessary.
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Read the entire article here...
Deploying ControlUp agent on MacOS with Workspace ONE UEM
A user asked for advice on deploying the ControlUp agent to a MacOS device using Workspace ONE UEM. Another user offered to check with the macOS agent development team for insights and asked for screenshots as well. The first user also clarified that they are looking for a correct plist file and suggested that scripting may not be needed. The conversation ended with the second user requesting to keep the screenshots. No resolution was provided yet.
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Read the entire article here...
Setting Up Alerts for SQL Always On Availability Group Failovers
A user asked for help with setting up an alert for a customer's SQL Always On Availability Group. Suggestions were made to use a PowerShell script or a scheduled trigger using the Edge DX agent. It was eventually resolved with the use of a PowerShell script that runs every 5 minutes and checks event logs for specific event IDs. No incidents are generated due to the potential scale of scheduled triggers.
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Read the entire article here...
Implementation of ControlUp monitoring for specific failed events
A user is looking to use CU to monitor their CA server for specific failed events, and wants to know if the trigger will work for each event. The trigger will only work for Warning or Error events, and one way to test it is by using a PowerShell script to generate a similar event on a machine with the CU agent installed. The script to create a test event is also provided. The event source must be created first if it does not already exist.
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Read the entire article here...
How to Troubleshoot ControlUp Monitor Script Actions Not Firing
A user encountered an issue with script actions not firing as expected on a ControlUp Moniter. This led to a discussion on potential solutions and troubleshooting steps, including checking the script location and examining monitor logs. The user ultimately decided to look into the issue further when they have access to the customer environment. Troubleshooting steps and suggestions were provided by other members in the Slack discussion.
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Read the entire article here...
Troubleshooting W365 CPC Integration and Visibility Issues
A group of ControlUp members discuss issues with the integration between W365 CPC and HDX. They note that EdgeDX does not detect brokering of a Cloud PC session, but the current configuration does show access to TURN and use of UDP. The group mentions that this may be due to the VDA configured on the device. There is also mention of potential confusion around which agent to use for the CPC Desktop, and a suggestion to pull a query to track the number of CPCs with a VDA installed and see what is reported. It is noted that there is interest from established enterprises to go this route.
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Read the entire article here...
Troubleshooting the Latest Version of the Omnissa Horizon Agent with ControlUp
A user reported an issue with the latest version of Omnissa Horizon Agent, causing problems with fields not populating correctly and rebranded directories. The issue has not been resolved in the latest ControlUp beta, but support is available by opening a ticket.
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Read the entire article here...
ControlUp for VDI v9.1 Beta is HERE!
I am happy to inform you that ControlUp has opened the ControlUp for VDI v9.1 beta! and more….
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Read the entire article here...