After experiencing an outage, some users noticed an increase in the number of sessions displayed by ControlUp compared to Citrix Monitor. The issue was resolved by restarting the Monitor and Data Collector services, as suggested by another user. It was also noted that the console and DEX portal display data differently.
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ControlUp Agent Related Training & Support Archives
ControlUp Agent training and support-related archives from inside the ControlUp Community on Slack.
Establishing a Logon Metrics Baseline with ControlUp
A user asked about the best method for establishing a baseline of logon metrics. Installing ControlUp in the environment automatically records logon duration and allows for review of average and max times. The ControlUp Insight product, which provided a community baseline average logon duration metric, has been discontinued. To determine the fastest logon time in an environment, a Windows machine with the ControlUp for VDI agent can be set up in a specific OU. Comparing the current values to the best case would determine the potential for improvement.
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Troubleshooting Missing Data on MacOS Devices in ControlUp
A team member is experiencing issues with missing data, such as Active Processes, Missing Patches, and Power Events, after installing the ControlUp agent on a MacOS device. Another team member suggests deploying ControlUp Config Profiles. It is noted that the missing patches for MacOS may not show as CU4C is not yet available for this operating system. It is clarified that the missing patches in CU4D only show if there are any Apple updates missing, and that CU4C is not linked to the Missing Patch List. More information is sought before providing an answer to the issue.
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Troubleshooting Issues with Unregistered Machines and Zombie Sessions in a Single Delivery Group
A user asked for help with a problem in one delivery group where some machines become unregistered and create zombie sessions. This only occurs in one group, and the cuagent is stuck in stopping state on these zombie machines. The ControlUp team suggested looking at dependencies for the cuAgent and checking the event log to see if the OnStop function has finished. They also mentioned troubleshooting the SCM's responsiveness.
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Trouble with the SIPDEVICEGROUP Environment Variable
In a discussion about the SIPDEVICEGROUP environment variable, it was suggested that the EDXDEVICEGROUP variable may be more consistent. However, when checking the configuration data, there were still blank values. A solution was found when a user rebooted a PC that was reporting a blank value. The actual variables names are either SIPDEVICEGROUP or EDXDEVICEGROUP. Additionally, the device group can also be found in C:\ProgramData\ControlUp\EdgeDx\device_group.txt.
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Triggering SecureDX Agent Installation in ControlUp.
Members discussed whether it is possible for the ControlUp for Devices Agent to trigger the SecureDX agent to install. Options for automatically installing the CU4C client using scripts were suggested, but with a disclaimer that it has not been tested by the Dev Team. This issue is on the roadmap but there is no ETA. A suggested workaround is to set the install script to run once per day. This process is outlined in detail in the discussion thread.
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ControlUp Agent Versions Report Only Shows Windows Devices
A user noticed that the Agent Versions report only showed Windows devices and asked if there was a way to view a list of IGEL devices by version number. Another member explained that the report currently only includes Windows and MacOS devices, but they will look into including other platforms in the future.
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ControlUp Agent and Inventorying UWP Apps
A user had a question about the ControlUp agent on Windows Endpoints not inventorying UWP apps located in c:\program files\windowsapps\. A member of the ControlUp team confirms that this is because only 32/64 bit apps listed in Control Panel are currently supported, but there may be future updates. Another user requested the ability to query standard exe/msi apps and UWP apps that are installed in user profiles.
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Ways to Filter Alerts in ControlUp
A user asked for a solution to filter alerts and only trigger them for specific tagged endpoints. Another user suggested using the _device_name index as a condition in a new alert, which would only send alerts for those 8 endpoints. The original user will try this out and the suggested method can potentially be used for other situations as well.
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Clarification on Support for Server OS 2016 by ControlUp for Real-time Agent
A user asked for confirmation on whether Server OS 2016 is still supported by ControlUp for real-time agent. Another user confirmed that it is no longer supported.
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Read the entire article here...