A discussion was held about troubleshooting missing CVAD metrics in Solve. It was mentioned that not enough capacity in the cluster could be the cause and monitoring via historical reporting or the Powershell option can help identify this issue. v9 will also have this data available in Solve.
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ControlUp Insights Related Training & Support Archives
ControlUp Insights training and support-related archives from inside the ControlUp Community on Slack.
Understanding Latency in VDI Citrix Environment for Optimal Work Performance
A user asked about the acceptable latency for a VDI Citrix environment, citing resources noting affects on voice calls with latencies as high as 60 ms or 150 ms. Another user noted heavy voice call usage affecting latency lower than 60 ms. Company-specific baselines and tracking are important to determine acceptable latency for a company. The user conducting the test didn't experience discomfort or issues with work while testing in the 200-250 ms latency range. ControlUp Insights may have data available on the use of Unified Comms feature.
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Read the entire article here...
Troubleshooting Access to ControlUp Reports
A company member received an invite to join a ControlUp instance but received an error upon clicking the invite link. It was clarified that the invite was for the legacy Insights reporting section, which is being deprecated. The best way to access the same information is through the DEX or Solve interfaces. It was suggested to check for permissions under the security policy and reach out to a customer success manager for further assistance.
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Read the entire article here...
ControlUp Community Radio Episode #8 – A Conversation with Guy Leech, CTP, MVP & VIPP
Join us in Episode #8 of ControlUp Community Radio, where your host, Douglas Brown, welcomes Guy Leech, a distinguished CTP, MVP, and VIPP.
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Read the entire article here...
Upgrading to app.controlup.com and its Features
The discussion centered around upgrading to app.controlup.com and whether or not it would affect access to Insights and Solve. Some users recommended the new platform, saying it offers more features and is better overall. Others clarified that there are no changes to the real-time console or Solve, but there may be version requirements. The email with more information and links to articles was also provided.
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Read the entire article here...
ControlUp Community Radio Episode #7 – Conversation with Ryan Ververs-Bijkerk & Eltjo van Gulik from Go-EUC.com
In Episode #7 of ControlUp Community Radio, Douglas Brown interviews Ryan Ververs-Bijkerk and Eltjo van Gulik from Go-EUC.com. This podcast delivers an in-depth view of end-user computing (EUC), focusing on the contributions and discoveries of GO-EUC, as well as a thorough examination of user experience and remoting protocols like HDX and ICA.
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Read the entire article here...
Correct Configuration for ControlUp EUC Sync
A user shared a question about the documentation for EUC Sync, noting a discrepancy in the instructions. Other users confirmed and provided further clarification, discussing the use of the cfg file and the importance of setting the parameters correctly before setting up a scheduled trigger. Overall, the conversation provided helpful insights for using EUC Sync with ControlUp.
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Read the entire article here...
ControlUp Community Meetup #7: 2023 Year in Review and a 2024 Sneak Peek!
In this session, ControlUp's Co-Founder Yoni Avital, CTO Jon Wallace, and CEO Jed Ayres discuss the business and tech changes from 2023 and a sneak peek into 2024.
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Read the entire article here...
Improving User Experience on ControlUp Insights
A discussion about admin and service desk user experience for CU Insights took place, with some users mentioning issues with browser performance. Some recommended trying the new reports in Solve, while others suggested that Insights was moving towards a new service for better usability. The timestamp feature was also discussed, with some users asking for it to be made more visible for easier use. It was also mentioned that an API endpoint for start/stop/active/idle/disconnect/reconnect times is in the works for common questions. The timestamp feature can be found on the Insights platform by clicking on the Show/Hide icon. The timestamp can also be displayed by default by clicking on the same icon.
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Read the entire article here...
Exporting HDD Disk or Drive Size for EUC Inventory List
A user asked about the availability of hard drive disk or drive size values for creating an EUC inventory list for the boss. The values are not available directly from the webinterface, but they can be exported using the powershell cmdlets from https://support.controlup.com/v1/docs/monitor-cluster-powershell-fields-by-table#logicaldisks, or the Logical Disks view in the RTC.
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Read the entire article here...