A user reported getting errors in a ControlUp monitor for certain machines, specifically related to the service account not having admin rights. It is suggested to add the account to the ControlUp Admin role to resolve this issue. This issue was not related to onboarding to the new app.controlup.com.
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ControlUp Monitor Related Training & Support Archives
ControlUp Monitor training and support-related archives from inside the ControlUp Community on Slack.
Troubleshooting ControlUp Monitor Errors
A user reported an issue with one of the ControlUp Monitors, receiving a strange LDAP error after an upgrade. Other users suggested validating credentials and reinstalling the monitors as potential solutions.
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Troubleshooting Script Actions in ControlUp Solve
A user was having trouble with script actions in Solve, and it was suggested to check the permissions for the "ControlUp Monitors" role. After some testing, it was determined that there may be a bug causing the issue, and a workaround was found by setting the "run shared script actions" permission to allow for organization members. Direct messages were then used to further discuss environment-specific information.
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Integrating ControlUp data with System Status Pages
Some ControlUp users are interested in integrating CU data with their system status pages for their customer-facing products. One user mentioned creating custom HTML dashboards with data from PRTG and Splunk, and another noted that information is manually added to their internal monitoring page. A user is interested in having ControlUp integrate with status page apps and plans to check if API integration is possible.
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Troubleshooting Script Execution Issues in ControlUp Agents
There were reported issues with script execution on ControlUp Agents within an organization. Errors were received when executing specific scripts, but not when using the Realtime Console. The problem may be with ControlUp monitor servers. For now, a workaround is to stop the affected monitors, delete the ControlUp Store.xml file, and restart the monitor. This is a known issue and will be addressed in a future release. The issue is documented as VSO 155910 and 158919.
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Can ControlUp Monitor Other UC Platforms?
The user asked if ControlUp can be used to monitor UC platforms other than Zoom and Teams, such as Ring Central. It was mentioned that platform-specific integration is required and ControlUp has plans to add additional platforms.
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Can ControlUp Monitor Cloud and On-Prem Environments?
A user asked if it was possible to use ControlUp to monitor a cloud environment, especially VMware on GPC. It can be done by using GCVE and a workaround with a datacollector, or by using a dedicated jumpbox in Azure VMware Solution. Control Up SaaS can also be used to monitor both GCP environments and on-prem, with all configuration and historical data stored on ControlUp's backend.
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Understanding Cross Site Association in ControlUp
When the delivery group is in another datacenter, it may have its own ControlUp monitor which the EUC view only allows one site per EUC site. RT shows information but Solve does not. It is verified that the monitor is connected and available, but the user needs "cross site association" -- a setting to allow the monitors to share data between each other. Enabling this feature increases network utilization and has to be done manually. For more information, the user can see the Multi-Site Association Feature at https://support.controlup.com/docs/multi-site-association-feature.
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Solving Issues with the ControlUp Monitors Role
A user was experiencing issues with their security policy graying out the ControlUp Monitors role, preventing access to agents. KB article on security best practises was suggested, along with adding the service account to an appropriate role. It was noted that 8.8 On-Prem was released, containing the bugfix, and that the user would be sent a download link. Release notes were also provided.
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Admin Rights Required for Upgrading the ControlUp Monitor?
The user asked if administrative privileges were required to upgrade the monitor from the console on another VM, and if they were needed for the one-time upgrade from 8.6 to 8.7. It was clarified that the organization owner MUST be the first user to upgrade the Real-Time Console to version 8.8, but after that any user can upgrade to 8.8 with any admin rights; and the organization owner is only required for the initial upgrade from 8.6 to 8.7. A user can be added in "AD Connections" with admin rights to override the user used to upgrade the monitors.
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Read the entire article here...