The team discussed an error message that was appearing when trying to access ControlUp. It was suggested to check the URLs needed to access the service, SSL inspection, and network communication. Some URLs required for v9 may need to be whitelisted. A tool was released to test network connectivity to ControlUp cloud services. The URLs and relevant validation results can be found at https://support.controlup.com/docs/how-to-check-network-connectivity-to-controlup-cloud-services?highlight=netwrok%20test%20tool.
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ControlUp Solve
ControlUp’s Plan for Replacing Solve Tab in Console00
A user asked about plans to replace the Solve tab in the Console with a Dex tab, since Solve is no longer available. Another user mentioned that there is already a Dex button but it will not function as a SSO. The console will require users to log into Dex first in its next version. The HybridCloud RealtimeDX v9 also has a DEX button and Solve/IOP tab, and it is recommended to set up SAML for SSO. A link to ControlUp's support page on SAML SSO for Dex was provided.
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Managing Scripts in ControlUp
The user asked for a way to limit the number of scripts in ControlUp. They wanted to be able to delete unwanted scripts or hide them from view. Dennis suggested a query to delete unwanted scripts, which is supported for on-prem users, but is not officially supported. Landon also chimed in with thanks.
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Solving Permissions Issues with Edge Devices in DEX
A user experienced a permissions issue with their team and edge devices in Solve. When using DEX, only a select few have access to the remote tools, despite having Editor rights. The user checked the migration but did not find any issues. Another user suggested checking for another role that may have been applied. After removing the additional role, access was granted. The link to remote control a device is: https://support.controlup.com/docs/remote-control-or-shadow-a-device
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SSO for ControlUp: Covering Multiple Features
A user asked if setting up Single Sign-On (SSO) for Dex would also cover Insights and Solve or if they needed to set up individual SSO for those. Another user responded that SSO through Dex would cover all three and that Insights and Solve would be deprecated in mid-May.
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Troubleshooting Duplicate Servers in the ControlUp DX Console
A user asked for help solving an issue with duplicate servers in the DX Console. Other users suggested checking if the servers were from different sites, as consoles do not merge data from different sites by default. Another solution is to enable multi-site association, which may increase network traffic between sites. Matching sites between extensions and agents may also help. The feature can be found at https://support.controlup.com/docs/multi-site-association-feature. The issue may have been caused by API monitors in a different site. Out of hours is recommended for turning on the feature.
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Maximizing Use of ControlUp Academy and Running Scripts on All Machines
The discussion inquired about the functionality of ControlUp Academy, a training platform that offers free self-training and instructor-led content. Certifications from ControlUp are also available. Suggestions were given on how to filter out machines without the agent in order to properly run a PowerShell script on all machines. Additionally, it was recommended to disconnect from all extensions and connect to a specific folder in order to avoid complications with unmanaged machines. Local machine accounts are used when running a script, but the agent must be connected to the tree for it to function properly.
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Performance Issues with ControlUp’s Solve/Dex Feature
Several users have reported that the solve/dex feature on ControlUp is performing slowly, with reports of up to a minute wait time or timeout when trying to display top processes of a terminal server. This issue seems to be dependent on the monitor's pressure, although it has been noted that this is not the case for historical data. Performance on report data is also being affected.
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Troubleshooting Script Issues with “Power On Generic VM” in ControlUp
A user reported encountering an issue with the "Power On Generic VM" script while using ControlUp at a customer's site. Others responded with potential solutions and one user shared their process for releasing scripts on the ControlUp Community Slack channel. The original poster planned to run the script in a trigger on powered off VMs and asked if this would affect permissions. The conversation also delved into the necessary user permissions for scripts that use invoke-cuquery or similar functions and the importance of running as a domain user. A linked to a previous post about releasing scripts on the ControlUp Community Slack channel was also shared.
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How to Access Legacy Reports in ControlUp for Previous Data
A user was looking for the "Published Application Usage Details Report" in Solve and DEX but was unable to find it. It was suggested to access the report through the "legacy" reports in Solve and mentioned that it is being migrated to the new Streaming platform. The support article for this process was also provided.
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Read the entire article here...