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ControlUp Solve

Managing Access Control in ControlUp EdgeDX

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A user enquired about whether Access Control was removed from EdgeDX. It was suggested the user compare access in Edge and app.controlup.com. It was advised the user should look for the toggle in the upper right corner in Edge, and if it wasn't present then they didn't have the permissions to make role changes. A screenshot was provided to illustrate the toggle.

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Gathering Custom Reports with ControlUp Insights

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This discussion focused on custom reporting needs and different ways to create and access reports. It was suggested to ask ControlUp for a road map call, and to open a public API as part of the new streaming data project. Insights (on-prem) and PowerShell and Excel were also mentioned as possible ways to create custom reports. Additionally, reports should be stored for one year, rather than having the data in two places, to avoid extra work for users.

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Issue with Two Netscalers Resolved with Shared Credentials with the ControlUp DEX Portal

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A user experiencing issues with their two Netscalers asked for help. They were advised to check their monitor settings, data sources tab, credentials, and run a test-netconnection. The user detected a firewall issue, used the shared credentials and saw data in the web portal. They then asked help with their email trigger when the primary/secondary flip not working.

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Feature Parity Matrix and FedRamp Certification for ControlUp

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A user asked ControlUp about FedRamp certification, and if there was a feature parity matrix between the on-prem release and SaaS. They were informed that ControlUp is not FedRamp certified but is in the process of obtaining this certification, and a feature matrix is available at https://support.controlup.com/docs/controlup-modes. Additionally, edge dx and Scoutbees require the cloud and when in the Government space, Hybrid mode is not available.

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Setting an Alert for MS Teams Crashes

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A user asked about setting an alert for MS Teams crashes. They tried various settings and changed the operators to “contains.” Another user suggested that the number of hits and platform should be set to 600, 1, 3600 and “all platforms” respectively. After that, the user was able to set the alert. However, the user suggested analyzing data first to avoid false positives. Lastly, the user asked if it was possible to exclude certain errors from the alert description. To solve the issue, they want to run a clear Teams cache script in the event of a real crash.

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Understanding Cross Site Association in ControlUp

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When the delivery group is in another datacenter, it may have its own ControlUp monitor which the EUC view only allows one site per EUC site. RT shows information but Solve does not. It is verified that the monitor is connected and available, but the user needs "cross site association" -- a setting to allow the monitors to share data between each other. Enabling this feature increases network utilization and has to be done manually. For more information, the user can see the Multi-Site Association Feature at https://support.controlup.com/docs/multi-site-association-feature.

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