A user asked for the FIPS config file, and were advised that renaming the file could work for various components, and to check out the Support docs page for more information. The Support page is at https://support.controlup.com/docs/solve-on-premises-87-fails-to-connect.
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ControlUp Solve
Searching for a Metric Graph in ControlUp
A user asked about a metric graph that may possibly have been renamed; they were unable to locate it in ControlUp Solve or Insight. Legend thanked them for their inquiry.
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Feature Parity Matrix and FedRamp Certification for ControlUp
A user asked ControlUp about FedRamp certification, and if there was a feature parity matrix between the on-prem release and SaaS. They were informed that ControlUp is not FedRamp certified but is in the process of obtaining this certification, and a feature matrix is available at https://support.controlup.com/docs/controlup-modes. Additionally, edge dx and Scoutbees require the cloud and when in the Government space, Hybrid mode is not available.
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Setting an Alert for MS Teams Crashes
A user asked about setting an alert for MS Teams crashes. They tried various settings and changed the operators to “contains.” Another user suggested that the number of hits and platform should be set to 600, 1, 3600 and “all platforms” respectively. After that, the user was able to set the alert. However, the user suggested analyzing data first to avoid false positives. Lastly, the user asked if it was possible to exclude certain errors from the alert description. To solve the issue, they want to run a clear Teams cache script in the event of a real crash.
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Updated VDI & DaaS Administrator Course on ControlUp Academy
The VDI & DaaS Administrator Course has been updated with information on installing and deploying agents, architecture, stress settings and more. There is also a video showing the differences between Dex and Solve. To view the new content, visit https://cuacademy.controlup.com/course-catalog/.
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Understanding Cross Site Association in ControlUp
When the delivery group is in another datacenter, it may have its own ControlUp monitor which the EUC view only allows one site per EUC site. RT shows information but Solve does not. It is verified that the monitor is connected and available, but the user needs "cross site association" -- a setting to allow the monitors to share data between each other. Enabling this feature increases network utilization and has to be done manually. For more information, the user can see the Multi-Site Association Feature at https://support.controlup.com/docs/multi-site-association-feature.
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Understanding Missing Patches in Reports with ControlUp Edge DX
A user asked about a missing patch in a report and how to solve this issue - the Windows team installed the 2023-09 update, which should contain the 2023-08 update. The user had asked the same question last week and apologized for missing it. The discussion can be found at https://controlupcommunity.slack.com/archives/C0467CPGDM4/p1698340699204209.
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Filter Sensing: Setting A Global Filter On a ControlUp Solve Dashboard
A user asked how to set a global filter on a Solve Dashboard, and discovered that the tree popout on the left applies the filter to the dashboard.
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Tools to Make ControlUp Easier to Use
Three ControlUp articles were shared: Edge DX Prerequisites, a Fix for devices with ZScaler VPN not showing their real IP address in Edge DX, and a script/scheduled trigger to sync ControlUp accounts with an AD group. These tools can help make ControlUp easier to use. The articles can be found at https://support.controlup.com/docs/.
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Read the entire article here...
Excluding Apps from End User Activity Feature in ControlUp Edge DX
A user asked about excluding certain apps from the End User Activity/Active Applications feature. Separating business and non-business apps is the way to solve this issue and more information can be found on the ControlUp Support page - https://support.controlup.com/docs/end-user-activity. The user also mentioned a feature request was submitted to exclude certain system processes, especially lock screen.
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Read the entire article here...