The group discussed the discrepancies between the CPU percentage on a single host and the "Host CPU Usage" column for all VMs on that host. The data for the host level comes from the hypervisor platform, while per-VM CPU comes from the ControlUp agent on the Windows OS. It was mentioned that the console is not effective for comparing data due to potential performance issues. The behavior of the host CPU reaching 100% and the VMs not going higher was deemed expected. It was clarified that the host CPU in the "Machine view host CPU" column refers to the CPU utilization by the VM as reported by the hypervisor API. The monitoring intervals for the agent and API may also result in different reported numbers.
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CPU Related Training & Support Archives
CPU training and support-related archives from inside the ControlUp Community on Slack.
Troubleshooting a VM not reporting CPU in ControlUp
A user asked about a possible cause for only one virtual machine (VM) not reporting CPU. Another user suggested checking the value in the console and another user suggested a corrupt WMI may require a rebuild. The user thanked the group for their input.
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Read the entire article here...
Inquiring About Browser Performance Monitoring for Real Time DX
A user asked for more details about Browser Performance Monitoring for Real Time DX, specifically asking if metrics for CPU and Memory would be displayed. The only article available provided limited information and listed metrics such as Browser URL Domain, Browser URL, and Browser Tab Title. Another user briefly looked at it and observed that Chrome would appear multiple times, with the resources consumed by each tab listed.
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Read the entire article here...
Setting Up a Trigger and Alert in ControlUp for a Stolen Device
A user needed help setting up a trigger and alert to detect a stolen device that may come back online. It was suggested to use the device_status, CPU, and device name to limit alerts and test it with another machine first. Similar guidance was also provided by the team.
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Read the entire article here...
Using DEX API to Monitor Multiple VDI Organizations
A discussion was held about using the DEX API to pull VDI data from multiple organizations to display in Grafana. An API reference was shared and the need for an API key for each org was clarified. The user is working on a project to monitor the end user impact of changes and improvements to infrastructure. The MSP dashboard is still in development and the user is new to using APIs. The discussion took place in the #controlup channel.
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Read the entire article here...
ControlUp Community Meetup #9 – Tech Expert Panel Q&A – Ask Us Anything – Recording Available Now!
We are happy to announce that our recent ControlUp Community Technical Meetup recording is now available! The session featured a fantastic panel of experts, Simon Townsend, Eugene Kalayev, and Samuel Legrand, who answered many great questions from our audience.
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Read the entire article here...
Sizing ControlUp Monitor Servers for Hybrid Environments
A user asked for recommendations on sizing ControlUp Monitor Servers in a Hybrid Environment, specifically regarding CPU and Memory usage. The recommended tool for this task is calc.controlup.com, which takes into account the number of processes and recommends sizing per site. It was suggested to calculate for each site individually.
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Read the entire article here...
How to Create a Trigger Alert for VMware Disabled Pools in ControlUp?
A user asked about creating a trigger alert for VMware disabled pools. They are wondering if it is possible to exclude specific pools from the check. A colleague responded that it is possible using the filter editor and suggested a few options, including using regex, wild cards, exporting and editing the JSON, and using cmdlets to interact with triggers. They also suggested contacting them for a call to discuss options. The cmdlet for building a filternode layout is provided as an example.
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Read the entire article here...
Thread Thursday – Highlights from the ControlUp Community
One of the many things I love about bringing together a bunch of excellent techies in a room is the knowledge that is created!Just yesterday, a member posted in the ControlUp Community that they need a way to capture and report on remote employee’s network issues regularly. Within a few minutes, one of our technical rock stars responded by pointing the member in the right direction, hopefully helping them solve the problem.You…
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Read the entire article here...
Missing “Max” columns in Insights Host Statistics report
A user reported that the Host Statistics .CSV file from Insights no longer contains the "Max" columns. They asked if there is another report on Insights that can provide this data. Another user suggested changing the settings to "max" to see the maximum values again. No resolution is yet known.
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Read the entire article here...