A user asked what the system requirements are for the ControlUp Scoutbees Custom Hive, with 1 CPU and 16GB RAM or 2 vCPU and 8GB RAM suggested as possible options. It was suggested that a certain number of Citrix scouts can be supported by this configuration for reliable testing, although this could be impacted by the version of Citrix Receiver/Workspace used. Network scouts tend to be of light load.
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CPU Related Training & Support Archives
CPU training and support-related archives from inside the ControlUp Community on Slack.
Error When Removing and Re-Adding Servers from Old Sub-Org: Solutions Needed in ControlUp
A user was having issues removing and re-adding servers in their environment that hadn't been used for years, and received a generic error. The user was advised to remove the regkey as described in Computer already belongs to another ControlUp organization - Managed Computers. The user managed to get the servers working, and asked how long it would take for CPU/memory historical data to show in the graphs. It takes 1-2 hours for the data to get to the historical views, but this will change soon once streaming (a new method for historic data) is enabled, and it will be almost instant.
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Community Benchmarks Implementation and Overall User Experience Score in Insights?
The user asked if Community Benchmark stats are available only in the Insights > Logon Duration tab, and if there is a benchmark score for overall user experience that combines UX metrics. It was clarified that there is no UX score benchmark yet, but it is part of ControlUp's roadmap. Additionally, CPU/RAM/IOPS usage benchmark is shown in the App Trends report.
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Why is My Advanced Trigger in ControlUp Not Functioning Correctly for Long-Running Processes?
A user was having trouble with a trigger set up to identify a process that has been running too long, resulting in either false positives or no action taken. Suggestions were made to set up a scheduled trigger with invoke-cuquery and possibly use invoke-cuaction with Remote PowerShell for the killing of the process. A suggestion was also made to open a support ticket. Another user also highlighted the filter on Start Time in the GUI as not being useful for the things they needed it for.
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Alternative Way to Check User Processes with ControlUp Triggers
A user suggested having a floating window with the processes of a user when the "Navigation to sessions/overview" is clicked, as a way to check for CPU, RAM, disk or network spikes when their "User Input Delay" exceeds a certain threshold. Another user suggested using the „dump views to disk” follow-up action in triggers as an alternative. This follow-up action can be used to select the views needed and create CSVs or XLS files for further investigation. Information about this can be found at https://support.controlup.com/docs/setting-up-triggers.
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Why Separate Monitors and Data Collectors for ControlUp?
It is important to separate Monitors from Data Collectors in order to avoid competing for resources as well as breaking up extensions into chunks. Many companies opt for 8 Data Collectors, while some run Data Collector on Monitor servers if there is no sizing issue. Further resources concerning Data Collectors can be found at ControlUp's blog article and KB page (https://www.controlup.com/resources/blog/entry/what-is-a-data-collector-and-why-does-it-matter, https://support.controlup.com/docs/controlup-data-collector).
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Health Checks for VMware UAGs Using Horizon and UAG APIs within ControlUp
A user asked for suggestions on what metrics to assess in a project to do better health checks on VMware UAGs using Horizon and UAG APIs. Ideas include alerting when a connection server exceeds a threshold, and when services are not in a running state, as well as low available memory and high CPU. These metrics would also be desirable to display in ControlUp's Solve and Console. Discussions also included Dennis' idea to bring the data to Edge DX and a feature request for UAG data.
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Tackling Peak User Input Delay (secs) with ControlUp
Trentent gave advice seeking to identify why application performance on physical machines had a peak user input delay up to 15 seconds - the default trigger priority boost for processes has a threshold of 300ms. Edge DX was installed and CPU spikes were not observed. It was fixed in the Beta 2 for Windows and can be due to any number of causes such as latency with proxies and disk issues. User input delay can be inspected with the newest agent.
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How to create your own custom historical reports from ControlUp Solve?
The discussion between users and @member covers the upcoming addition to Solve of Automated Reports which can be scheduled daily/weekly/monthly according to user selectors and time frames. Reports could include for example data from Machine Trends combined with Session Activity. The feature is planned for upcoming Solve beta testing.
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ControlUp Edge DX system requirements and AV exception documentation
Someone was looking for system requirement and AV exception documents for Edge DX. The documentation available on Support Controlup showed AV exclusions for Controlup, which included one item needed for Edge DX. Powershell was found to be blocked by CarbonBlack, and it was suggested that Powershell should be allowed as Edge DX runs PS to gather metrics. It was also suggested that the Edge Docs be updated to reflect this, and that sipagent.exe should be whitelisted to allow Powershell to run.
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Read the entire article here...