In a Slack discussion, the user asked if the username/password for a ControlUp Enterprise User Console on a custom hive is stored in the cloud. @member mentioned that the credentials are stored locally, saved encrypted in the custom hive local db file. For the Cloud hive, these credentials are stored encrypted in the AWS Key Management Service.
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Credentials Related Training & Support Archives
Credentials training and support-related archives from inside the ControlUp Community on Slack.
Creating Two of the Same Script Actions in a MSP Environment using ControlUp
A user asked for help in creating two of the same script actions for different clients in a MSP environment. Suggestions included manually copying settings/script content and editing the XML file, changing the SBAId and/or SBARootID. It was confirmed that any GUID would work by changing the RootSBAId in the XML.
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Read the entire article here...
Troubleshooting Monthly Trigger Scheduling with ControlUp Monitor Service Time Outs
A user was having trouble scheduling a trigger to run once a month, with the script running correctly when executed manually. After checking backend data and determining a support ticket was required, the team provided a Monitor log4net file and instructions for creating the log file. It was suggested to look into the trigger timings being in different time zones, and instructions were given for setting the Monitor service time outs. In the end it was discovered that the infrastructure servers had incorrect time zones, which caused the problem. ControlUp Monitor service time out was also optimized. The Monitor service should transition from 'started' to 'running' over time. The issue is now resolved.
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Read the entire article here...
Running Scripts with Administrative Privileges Through an SBA
A user asked about running a script with administrative privileges through an SBA. It was confirmed that the SBA runs in the system context on the remote machine, so administrative rights should already exist. A workaround of utilizing scheduled tasks was suggested, however the user mentioned that this was too complicated to get through their security team, and proposed the option to use shared credentials. It was mentioned that shared credentials can be used while copying files and to utilize a service account with admin rights when performing software installations.
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Read the entire article here...
ControlUp Agent Status Reports “Error” While Working Perfectly
A user asked about an issue with Instant Clone VMs; potential causes suggested included DNS resolution, firewall blocking, Agent not installed, or Agent not running. To find the exact error message, they need to look at 'Monitor Status' in the Console. It was then mentioned that if these VMs are not connecting to the Monitor, they will cause errors in Solve (missing historical data). Lastly, the user realized that the Agent may not be running.
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Read the entire article here...
Setting Up an Azure Integration with ControlUp
A user asked about setting up an Azure integration and using the same app/service principal for Azure SAML auth. It was suggested to keep an eye on Rate Limits and use multiple SPN's to split requests and maintain uninterrupted service. This can be tracked in 8.8 using Subscription columns AZ % Rate Limit Usage, AZ Retries (Past Hour), AZ AIP Stats and AZ & AIP Variance. Full instructions can be found at https://support.controlup.com/docs/en/azure-integration-load-balancer-statistics?highlight=aip#introducion.
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How to Configure CVAD Maintenance Mode from a CVAD Integration in a ControlUp Trigger
A user asked about using the CVAD Maintenance Mode from an integration in a trigger. The account was using shared credentials and the Monitor/Data Source connection seemed ok. It was suggested that the user use an Advanced Trigger and select the "Include newly discovered devices" option and use the "Disable CVAD machine maintenance mode" script action to enable the machine. The user was also recommended to check out the Trigger Packs article. The link for the Disable CVAD machine maintenance mode is https://github.com/controlup/script-library/tree/master/Disable%20CVAD%20machine%20maintenance%20mode and the Trigger Packs article is found at https://support.controlup.com/docs/trigger-packs.
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How can ControlUp Edge DX prompt users to confirm disconnects or logoffs in Citrix sessions to avoid hung VMs?
Hello. We are seeing lots of issues with users getting disconnected from sessions, and then not being able to reconnect to the VDI environment due to hu...
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ControlUp Script: Measuring VM Start Time with Azure AVD
This script is designed to measure the time it takes for a VM to start and accept the first user connection when the containing host pool is set to "Start VM on connect". It can be used with an Azure resource ID and tenant ID, and requires credentials to be configured beforehand. The script works with Azure AVD and is hypervisor independent, but it is unknown if it works with an on-prem hypervisor like VMWare or with Azure HCI.
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Newly Added Citrix ADCs Not Showing Up In ControlUP Insights or Solve
The user needed help with adding Citrix ADCs to CUP with Insights and Solve not displaying. It was suggested that the user should check if they used shared credentials and use a data collector. It was also suggested to add credentials to the monitor settings and change the connection settings to the shared credential, with a link to https://support.controlup.com/docs/configuring-shared-credentials. The user was thankful for the help.
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Read the entire article here...