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DaaS Related Training & Support Archives

DaaS training and support-related archives from inside the ControlUp Community on Slack.


How to Bypass Step Verification with ControlUp

Posted on May 27, 2025

A team member was looking for help with bypassing a step verification for a client's request. Suggestions included using Security Pen Testing or signing in through SAML with the necessary attributes passed by an IDP. After experimentation, removing the "Sign-in to VDI with LDAP" option was found to work. Others who have issues can add their ControlUp email accounts in the VDI console to access this section through SSO.

Read the entire article here...


Updates on ControlUp Community Preset & Dashboards Feature Request

Posted on March 20, 2025

A user asked for updates on the Community Preset & Dashboards feature request, with another customer requesting it during a demo. @member and the newly formed CIG (ControlUp Innovation Guild) are working on custom dashboards. Additionally, the user asked for suggestions for widgets on a dashboard.

Read the entire article here...


ControlUp for VDI v9.1 Beta is HERE!

Posted on March 4, 2025

I am happy to inform you that ControlUp has opened the ControlUp for VDI v9.1 beta!  and more….

Read the entire article here...


How to View Incidents in ControlUp

Posted on February 10, 2025

A user asked about viewing incidents in ControlUp, and was informed that they can be viewed in the real time console or the VDI audit log. The user was specifically looking for triggers and was informed that only triggers with follow-up actions will show in the audit log.

Read the entire article here...


Understanding the Need for fabric.controlup.com in Testing VDI & DaaS

Posted on February 5, 2025

A user asked about why fabric.controlup.com is included when testing VDI & DaaS. Other members explain that it is needed for Remote DX and suggest adding the URL to documentation about communication ports used by ControlUp. URLs for EU and US customers are provided. The user acknowledges their error in reading.

Read the entire article here...


Addressing Data Discrepancies with ControlUp and Citrix Monitor

Posted on February 3, 2025

A user noticed a discrepancy in data between ControlUp and Citrix Monitor for logon duration and profile load time. Another user suggested opening a support ticket, as different data points are used to measure these. The app.controlup.com site is now named DEX, and the relevant section for this issue is VDI & DAAS.

Read the entire article here...


Troubleshooting VDI Access in ControlUp One

Posted on January 27, 2025

There was a discussion on an issue with accessing VDI in ControlUp One after disabling certain log in method. It was suggested to check permissions and add DEX user to Controlup admins. Another option is to enable the "sign in to VDI... with LDAP" checkbox. Possible solution is detailed in the article https://support.controlup.com/docs/vdi-daas-authentication-methods. Suggestions were given to check C:\windows\ServiceProfiles\NetworkService\AppData\Roaming\ControlUp\cuMonitor.log for monitor name that handled the request.

Read the entire article here...


Finding App Launch Instances on Endpoints with ControlUp API

Posted on January 27, 2025

A user asked how to find the number of instances of an app launched on endpoints over a specific period of time. Another user provided a Powershell script that can be used to retrieve this information from the ControlUp API. The script can be modified to change the start and end date-times. The response also included a screenshot of the values for "citrix.desktopviewer.app.exe" for a demo tenant.

Read the entire article here...


Sending Email Alerts for ControlUp Folder Event Messages

Posted on January 25, 2025

The team discussed how to send an informational email alert when an event is triggered within the ControlUp folder. Different members offered their expertise and suggestions, including using the ControlUp Academy, creating a Windows Event Trigger, and incorporating a PowerShell script to format the email's body. Ultimately, the team concluded that ControlUp does not allow triggering actions based on informational events, but recommendations were made to run a scheduled trigger or use task scheduler to execute the script at regular intervals.

Read the entire article here...


Using Enrich with VDI and DaaS: Edge DX licensing still required?

Posted on January 2, 2025

A user asked if Enrich is still connected to Edge DX licensing. They want to use Enrich 2.0 with their Jira instance to show machine information for their helpdesk, but they are using VDI and DaaS. Another user suggested reaching out to an Account Executive for assistance. The data being used is from physical endpoints.

Read the entire article here...


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