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DaaS Related Training & Support Archives

DaaS training and support-related archives from inside the ControlUp Community on Slack.

Custom DaaS/VDI dashboards and timeline sizes in ControlUp

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A user asked for help building a custom DaaS/VDI dashboard and wanted to know where to find the timeline size for the chart, specifically for a timeframe larger than the default 5 minutes. Another user clarified that custom dashboards only show real-time data and not historical data, thus making the requested feature not currently possible.

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Troubleshooting Connection Server Active Connections in ControlUp Desktop Console

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A user asked for help locating "HZ Connection Server Active Connections" in the ControlUp desktop console to create a trigger, but it was not available. ControlUp support confirmed it as an internal property and suggested a workaround by creating a trigger on a different metric and then modifying the filter xml to replace it with "HzTotalConnections". The user successfully implemented this workaround. More details can be found at https://support.controlup.com/docs/vmware-horizon-integration-columns-grids-overview.

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New Remote Control Feature for Non-Domain/Corporate Devices and IP Restrictions in ControlUp

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There was a discussion about the new Remote Control feature and whether non-Domain/Corporate devices can access it. The new feature is not dependent on Active Directory and only requires the agent to communicate with ControlUp's backend. Some companies may see this as a security risk, but it can be restricted to only allow access from corporate-owned devices by setting up the SAML provider. The required URLs for communication can be found at https://support.controlup.com/docs/agent-outbound-communication#required-urls and more information about remote controlling VDI/DAAS devices can be found at https://support.controlup.com/docs/remote-control-your-vdi-daas-devices. The group also discussed the importance of thoroughly reading and understanding the documentation before asking questions.

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Choosing the Best Tool for User Management in ControlUp – Comparing Group Policy and WEM

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A discussion takes place on the ControlUp Slack channel about the best way to add registry entries using the User logon trigger. Some users suggest using Group Policy or PowerShell commands, while others mention that Citrix WEM could also be an option. Different considerations, such as login times and scalability are mentioned when comparing WEM to Group Policy. Some users mention past issues with WEM, but also acknowledge that it may be a suitable tool for certain environments.

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ControlUp, FSLogix, and Citrix DaaS – Users Share Experiences and Questions

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A user asked if anyone else has experience using Citrix DaaS and FSLogix with ControlUp. They are not seeing any FSLogix data in the Console and have questions about the System Process showing a lot of disk writes. Another user shared their experience with FSLogix and ControlUp, mentioning that their data started showing right away and they do not run a Windows OS for CIF shares. The first user thanks the second for their input and mentions an issue with Crowdstrike using CPU when the Windows firewall is on.

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Troubleshooting Access to ControlUp Reports

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A company member received an invite to join a ControlUp instance but received an error upon clicking the invite link. It was clarified that the invite was for the legacy Insights reporting section, which is being deprecated. The best way to access the same information is through the DEX or Solve interfaces. It was suggested to check for permissions under the security policy and reach out to a customer success manager for further assistance.

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